Technical Issue when trying to complete award reservation online
Jun 28, 2018, 1:18 pm
#1
Original Poster
Join Date: Dec 2013
Posts: 2
Technical Issue when trying to complete award reservation online
Recently found a award flight to Naples from SAV. Flights were all on Delta but due to not having enough miles that could transfer to Delta , I located same award availability on the Air France web site. Once I had the points transferred, I attempted to finalize the reservation on-line but kept getting a Msg saying reservation could not be completed due to technical issues. After trying multiple times I called Flying Blue/Air France and was told the reason for the msg was the award flights were not longer available. I checked the Delta web site and it showed “5” seats were available for the specific award I was looking at. I then contacted Air France via their Facebook page and they were able to make a temporary reservation for the flights I wanted and I just had to call in to pay the taxes/fees which I did.
Jun 28, 2018, 3:46 pm
#3
Join Date: Dec 2015
Location: Paris
Programs: FB Platinum, All Accor Platinum
Posts: 532
Recently found a award flight to Naples from SAV. Flights were all on Delta but due to not having enough miles that could transfer to Delta , I located same award availability on the Air France web site. Once I had the points transferred, I attempted to finalize the reservation on-line but kept getting a Msg saying reservation could not be completed due to technical issues. After trying multiple times I called Flying Blue/Air France and was told the reason for the msg was the award flights were not longer available. I checked the Delta web site and it showed “5” seats were available for the specific award I was looking at. I then contacted Air France via their Facebook page and they were able to make a temporary reservation for the flights I wanted and I just had to call in to pay the taxes/fees which I did.