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Office Address in Germany for Legal Reminder

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Old Jun 25, 2018, 5:58 am
  #1  
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Office Address in Germany for Legal Reminder

Dear all

I asked for a refund to a flexible ticket (from Germany to USA) with Air France since March 2018. I have been told the refund has been effected but was told to wait for a month again and for another month again after each reminder email sent.

The help desk in Prag could only say that they have triggered a reminder email to the payment department and could not do more.

As such, I would send a legal payment reminder to their office in Germany. I could unfortunately the address online.

I would appreciate if someone could kindly provide me with this information if you have it available.

Thank you.
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Old Jun 25, 2018, 6:06 am
  #2  
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I would not send anything to a German address. Send it to their HQ in France.
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Old Jun 25, 2018, 7:01 am
  #3  
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Thanks for the tip IrishGuy28.

I am sending the reminders to prepare for making a small claim court filing in Germany.

It would be complicated if I send it outside Germany would it not?

Last edited by anaidross; Jun 25, 2018 at 7:07 am
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Old Jun 25, 2018, 7:20 am
  #4  
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The European Small Claims procedure is specifically for cross-border claims.

Deal with Head Office.
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Old Jun 27, 2018, 2:19 am
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Thank you for the tip IrishGuy28...
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