Claiming missing FB miles - currently impossible
#17
Join Date: Dec 2015
Location: Paris
Programs: FB Platinum, All Accor Platinum
Posts: 525
After almost 2 months of me claiming a JFK LAX flight, they answered me saying it is now credited but when I check, they credited 51 miles 0 XP... it is really depressing. I have claims dating back to April...
#19
Join Date: May 2017
Location: LYS
Programs: FB Plat
Posts: 438
I just called FB Plat today and they credited my missing XPs (from April - never contacted them before today) after an hour.
I also called to suggest that domestic flights connecting to a longer flight get more XP - I was told to contact Flying Blue by mail for that suggestion.
I also called to suggest that domestic flights connecting to a longer flight get more XP - I was told to contact Flying Blue by mail for that suggestion.
#20
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,548
#21
Original Poster
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 189
KLM's IT seems to be in complete chaos. It must be costing them a fortune not to fix this. How difficult can it be?
I now have flights (from 5 days ago) disappearing from my records altogether.
I now have flights (from 5 days ago) disappearing from my records altogether.
#22
Join Date: Nov 2008
Programs: Flying Blue, Diamond Club
Posts: 777
Another bunch of flights not credited got me thinking:
I'm now FB Gold, if I claim the missing XPs, let's say in 4 months, will I be platinum in 4 months (when XPs will be effectively posted) or now; and virtually "losing" all platinum benefits during this period?
I'm now FB Gold, if I claim the missing XPs, let's say in 4 months, will I be platinum in 4 months (when XPs will be effectively posted) or now; and virtually "losing" all platinum benefits during this period?
#23
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,168
I just received my denial on June 19 for submission May 22 so looks like they are starting to catch up (or finally attend to the requests). (they were correct to deny credit on my DL flight which was listed as VA code share on ticket)
#25
Join Date: Mar 2018
Location: Italy
Programs: Senator M&M, Silver Flying Blue, Silver Emirates Skywards
Posts: 8
I had the same issues.
I got credited only by calling them... and waiting on the phone at least 40 minutes...
System APP also said I had a no show flight while of course I did and have the boarding card (done at the airport not even online)...
They def have problems and don't answer to emails.
Guess I am sticking to Lufthansa, although I just got silver
I got credited only by calling them... and waiting on the phone at least 40 minutes...
System APP also said I had a no show flight while of course I did and have the boarding card (done at the airport not even online)...
They def have problems and don't answer to emails.
Guess I am sticking to Lufthansa, although I just got silver
#28
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,427
I used the KLM complaint form a few times for this, uploading all proof like boardingpasses that I made the flight...the typical response was that they forwarded my message to FB and that solved the issue in a few days.
#30
Join Date: Mar 2016
Posts: 12
Tried claiming via Facebook today, got the response that it is currently not possible to use social media to claim.miles.
Alternative they provide is the web form, but only in urgent cases (going to another level or almost 6 months passed).
Everybody else simply has to wait?
Alternative they provide is the web form, but only in urgent cases (going to another level or almost 6 months passed).
Everybody else simply has to wait?