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Old Nov 6, 2017, 3:33 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: irishguy28
Introduction

As you have been following the past thread, the Flying Blue programme will change as of 1 April 2018. In order to split the discussion from the earlier thread, we have created a new thread.

On 6 November Flying Blue has organised a press conference to inform the public about the changes to the programme. In addition, a mailing will be sent out to all members on the 6th and 7th of November and more information can be found on the designated website (link: https://explorefurther.flyingblue.com).

As an introduction, please find a summary of the changes below.

Please note that at the current time there is no difference expected to the benefits of the current tier.

Change 1: no more level miles, no more segments, but Experience Points

As of 1 April 2018 you will no longer earn level miles and segments per flight, but you will earn Experience Points (XP). The number of XP earned per flight depends on your cabin (multiplier times 2 for Premium Economy, 3 for business, 5 for La Premiere) and the type of flight (distinction between domestic, medium haul, long-haul 1/2/3).

For flights between 1 January – 31 March 2018 all earned level miles and segments will be converted into XP (1 segment = 7 XP; 1,000 level miles = 5 XP for members outside France). Please note that the highest conversion applies (it is not cumulative).

The number of XP required per tiers is:
- 100 for Silver;
- 180 for Gold;
- 300 for Platinum;
- 1,800 for Platinum Ultimate (in 2 years).

Please note that for current flyers who qualify on segments based on only intra-EU flights this could see an increase in the number of flights required. However, if you fly a mix if intra-EU and intercontinental (but qualify on segments), this will most likely see a reduction in the number of flights required to qualify.
For elite members, there is a roll-over of all XP above your tier threshold.

The rules for soft-landing have been extended. It is now no longer required to make at least 1 qualifying flight and in case you do not meet your threshold you will only drop one tier.

Change 2: number of miles earned dependent on fare paid (including fuel surcharge)

The number of award miles (for AF/KL/A5) earned is now depending on the fare paid (including fuel surcharge). Ivory members earn 4 miles per Euro, Silver 6, Gold 7 and Platinum 8.

Also earn award miles on AF/KL purchases (relating to seats, baggage and meals) according to the above schedule.

Earnings on partners remains as-is (based on fare class and distance flown).

Change 3: dynamic pricing of award tickets (on AF/KL/HV)

Another change will be that award tickets will have dynamic pricing, e.g. an award AMS-JFK could be more expensive than an award DUS-AMS-JFK. This is also in line with change 2, as flights from AMS are also more expensive than flights from DUS (you also earn more miles).

This also implies that we will see a difference in the number of miles required per flight. For example, an award from continental Europe to continental USA will currently set you back 25,000 miles for a one-way in economy. It does not matter if you fly to LAX or NYC, the number of miles is currently fixed. Under the new proposition, this will change. The cheaper flight (in this example: NYC) will see a slight reduction in the number of miles required, whilst LAX will see a slight increase in the number of miles required.

Furthermore, there will be a standard base level for the number of miles required per destination. As the standard revenue price increases, so does the number of award miles.

Change 4: status valid for 12 months (+ 3 months), personal membership year

FB will be moving away from membership year = calendar year (in case of upgrade of tier). Instead, FB will have an individual membership year. This means that after obtaining the higher tier, you will have 12 months to requalify. Benefit of this is that members are not bound by the calendar year (e.g. members who earn 20,000 level miles in a December of a given year and 20,000 level miles in January of the next year, do not have any benefit of their flights in case limited flights before/after).

I know some will feel that this is a significant downgrade compared to the current – at maximum – 27 months. Please note that based on FB information the majority of members (re)qualify in the last quarter of the year.

In addition, please note that for an Ivory member would like to go obtain Platinum in one year, as it will become more difficult, as (s)he will have to earn each threshold (so not 300 XP in the first year, but (100 + 180 + 300 = 580 XP). This is only applicable in the first year.

Change 5: changes to the co-branded American Express credit cards (FR/NL)

Currently you earn segments and level miles (on AF/KL purchases for Gold and Platinum card holders). This will change that you will receive additional XP when reaching your membership anniversary each year.
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Old May 20, 2018, 2:48 am
  #1591  
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Originally Posted by ok986
Perhaps there is something about the accumulation of miles I don't understand, but here's a thing: i'm looking at a ticket SFO-CDG-SFO in October. Base fare is 127 Euro. Yet, the website tells me I would earn "250 miles" for this trip. 127*7 (as FBG) is 889. Still a pittance, but more than 250. So is the website wrong or do I understand things incorrectly?
That's a very cheap fare for SFO-CDG-SFO. When you say "the website tells me..." : which one ? in your booking summary ? a simulator on FB site ?
The total amount eligible for miles earning is the base fare (i.e. before taxes) and the YQ tax (also labeled frequently as carrier-imposed surcharge). So, your total eligible will be likely 127 + something like approx 250 EUR of YQ. And then you multiply this total by 7 if you are Gold.

Originally Posted by ok986
Secondly - if I buy the same ticket from DL, with DL flight numbers - will I be credited miles on the basis of distance and booking class; or on the basis of revenue? Thanks for the clarification!
Distance and booking class (old rule).
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Old May 20, 2018, 3:12 am
  #1592  
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Originally Posted by Nymbus
Hi guys,

I think it has been said before, but it looks to me these changes make the program absolutely useless. Indeed:

- Gaining status with the new program is not much much harder, it just takes more time
- But gaining status just with economy flights is hard anyway
- So to gain status with a reasonable amount of flights, you need to fly business
- Which means the perks of the status are useless because you fly business and the perks are included in the ticket...

Additionally:

- The award miles earning is now ridiculous, especially for long hauls flights, example: I fly STR-HND through CDG in Business, I used to get 18K Award miles, +50% if at least silver, so a good 27K award miles. Now, such a ticket costs around 3K Euros if you book not too late, so you will get if Silver something like 15K award miles (5 miles/euro). That's a huge drop !
- Then, dynamic pricing will likely make awards more expensive. The same route seems to cost at last 180K miles in J (but one cannot try STR-HND through CDG on their new tool, I could just get it to work with CDG-HND direct route). So you need to fly the route around 12 times to get an award ticket. Ridiculous.

Actually, as I am flying business anyway, these new changes make me think I should switch to Korean Air SkyPass. It looks much better in my case: I will earn 125% of the mileage, so maybe around 15K award miles (I do not know where to calculate exactly for Skypass, if somebody knows exactly I would be interested), so I gain roughly the same mileage as with FB, but the award ticket is just 125K ! Of course I will never get status because you need to fly Korean Air to get status, but as said above, it does not matter as the perks are included in the ticket. Additionally, I fly with wife and daughter, and Skypass allows family pool, which is great advantage. We will gain 45K each trip all 3 of us, which means every 3 trips we get a free ticket.

The new FB looks really ridiculous to me, forcing their own customers flying business to use another airline FFP.

Any thought on that ?
I'm not sure I am catching your problem as your profile says you are FB Platinum ? Maintaining your Plat status with the new rules will not be significantly different now versus before (neither harder, nor easier). Same if you are already Silver and want to reach Gold or Gold to Plat. What is different is gaining a status from the entry level. And do not forget that you have more time to reach another status as before it was all on the calendar year, while now the counter "reset" when you reach one status and you have then one year to reach the next one.

You said it's hard to gain status with Y flights and so one has to fly J for this : again not significantly different IMO. Of course each individual situation might be different depending on the flight pattern. But for someone who flies frequently through one the hubs (CDG / AMS), you earn more XPs than the ones who fly nonstop from the hubs, like before with the segment qualification.

You said "Which means the perks of the status are useless because you fly business and the perks are included in the ticket" : again, not different from before. Very few people fly all year round only on J or P tickets, especially on short- medium-haul flights, and for personal trips. So that's where the perks associated with the status are appreciated (SkyP, lounge access, luggage allowance, dedicated phone line, etc).

Here I follow you : the drop of miles earning is real and extremely significant for the kind of tickets you describe : the relatively cheap J tickets starting from outstations (Europe-CDG/AMS-long haul). Also for some W tickets. But some tickets also earn more than before. In my case, at the moment the change is relatively neutral (for the flights since April 1st and the one I have already booked). We'll see on a longer period, but it's quite sure that someone like you will earn less miles overall now than before.
For the redemption under the new dynamic pricing, an award for STR-HND via CDG should also cost less than for a non-stop CDG-HND, so maybe you will be favored yes. But of course, we have to wait the number of miles they will really require (we have only theoretical figues at the moment).
And for doing another FFP instead of FB : may be but may be not. The grass is not always greener elsewhere and many (to not say all) FFPs are changing their rules and not in the best way for us. Again, if you are still FB Plat, I don't see any reason for you to move to another Skyteam FFP.
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Old May 20, 2018, 4:16 am
  #1593  
 
Join Date: Jan 2009
Location: STR
Programs: FB
Posts: 18
Originally Posted by Goldorak
I'm not sure I am catching your problem as your profile says you are FB Platinum ? Maintaining your Plat status with the new rules will not be significantly different now versus before (neither harder, nor easier). Same if you are already Silver and want to reach Gold or Gold to Plat. What is different is gaining a status from the entry level. And do not forget that you have more time to reach another status as before it was all on the calendar year, while now the counter "reset" when you reach one status and you have then one year to reach the next one.

You said it's hard to gain status with Y flights and so one has to fly J for this : again not significantly different IMO. Of course each individual situation might be different depending on the flight pattern. But for someone who flies frequently through one the hubs (CDG / AMS), you earn more XPs than the ones who fly nonstop from the hubs, like before with the segment qualification.

You said "Which means the perks of the status are useless because you fly business and the perks are included in the ticket" : again, not different from before. Very few people fly all year round only on J or P tickets, especially on short- medium-haul flights, and for personal trips. So that's where the perks associated with the status are appreciated (SkyP, lounge access, luggage allowance, dedicated phone line, etc).

Here I follow you : the drop of miles earning is real and extremely significant for the kind of tickets you describe : the relatively cheap J tickets starting from outstations (Europe-CDG/AMS-long haul). Also for some W tickets. But some tickets also earn more than before. In my case, at the moment the change is relatively neutral (for the flights since April 1st and the one I have already booked). We'll see on a longer period, but it's quite sure that someone like you will earn less miles overall now than before.
For the redemption under the new dynamic pricing, an award for STR-HND via CDG should also cost less than for a non-stop CDG-HND, so maybe you will be favored yes. But of course, we have to wait the number of miles they will really require (we have only theoretical figues at the moment).
And for doing another FFP instead of FB : may be but may be not. The grass is not always greener elsewhere and many (to not say all) FFPs are changing their rules and not in the best way for us. Again, if you are still FB Plat, I don't see any reason for you to move to another Skyteam FFP.
Thanks for the quick answer. I used to be plat, updated my profile before posting but it was somehow not reflected. Now I am just Ivory. I fly once or twice long hauls in J every year with family. I used to fly a lot in the past but settled down, therefore went down to Ivory. I think in my case FB has become useless. Skypass seems like a much better deal.

But you're right, it depends on everybody's situation. In mine it seems bad. My thought was just J flyers are the airline most profitable customers, and these changes seems to be a huge drawback for them, as perks are useless for them, and miles earning took a big hit. I think most of J flyers fly discounted tickets around 3K, 4K max, for a long haul, it is rare to pay 5K or more for a J long haul, especially because moving the trip a day or two allows finding much cheaper flights easily. Of course you always have the occasional business traveler who has to travel on THAT day and who will pay 5K or more, in my experience it is just a seldom case looking how I and my buddies at work travel, we always find tickets around 3K, especially to Asia (Detroit from Europe may be different, it can be very expensive...).

So in my opinion rewarding less discounted J flyers, who are still among very profitable customers, seems like an unwise decision.

Finally, regarding policy changes, you're right all programs do that. However I seem to recall the award for a long haul on Skypass was always around 125K, but I may be wrong.
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Old May 20, 2018, 5:30 am
  #1594  
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Originally Posted by Nymbus
Thanks for the quick answer. I used to be plat, updated my profile before posting but it was somehow not reflected. Now I am just Ivory. I fly once or twice long hauls in J every year with family. I used to fly a lot in the past but settled down, therefore went down to Ivory. I think in my case FB has become useless.
I think that it is indeed correct that, with redeemable miles earning slashed, if one does not fly enough to gain status, FB is likely to be a complete waste of time as it would probably take close to a lifetime of flying for the once or twice a year flyer to accumulate enough for even a short and cheap return flight. One slight qualification to that, though: if,ironically, flying mostly Skyteam airlines other than AF/KL, earnings, while not stellar, still remain OK-ish as they are based on the old system.
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Old May 20, 2018, 9:49 am
  #1595  
 
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524

From the sublime to the ridiculous (was it ever sublime? ). The FB program in its revamped version has become a complete tomfoolery. I just checked my FB account and realized that I gain more miles on short, domestic flights on DL than on long-haul, transatlantic flights on AF or KL. Case in point, a flight from Chicago to Boston in W yields over 2,500 miles, whereas a flight from Boston to Paris in W gives me 2,200 miles. What a sad joke! Of course, the XPs gained with the former won't help towards the Ultimate status, while the latter does, but at this point, do I really care?

Macaron54

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Old May 20, 2018, 11:13 am
  #1596  
 
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524
Originally Posted by Nymbus
Hi guys,

I think it has been said before, but it looks to me these changes make the program absolutely useless. Indeed:

- Gaining status with the new program is not much much harder, it just takes more time
- But gaining status just with economy flights is hard anyway
- So to gain status with a reasonable amount of flights, you need to fly business
- Which means the perks of the status are useless because you fly business and the perks are included in the ticket...

Additionally:

- The award miles earning is now ridiculous, especially for long hauls flights, example: I fly STR-HND through CDG in Business, I used to get 18K Award miles, +50% if at least silver, so a good 27K award miles. Now, such a ticket costs around 3K Euros if you book not too late, so you will get if Silver something like 15K award miles (5 miles/euro). That's a huge drop !
- Then, dynamic pricing will likely make awards more expensive. The same route seems to cost at last 180K miles in J (but one cannot try STR-HND through CDG on their new tool, I could just get it to work with CDG-HND direct route). So you need to fly the route around 12 times to get an award ticket. Ridiculous.

Actually, as I am flying business anyway, these new changes make me think I should switch to Korean Air SkyPass. It looks much better in my case: I will earn 125% of the mileage, so maybe around 15K award miles (I do not know where to calculate exactly for Skypass, if somebody knows exactly I would be interested), so I gain roughly the same mileage as with FB, but the award ticket is just 125K ! Of course I will never get status because you need to fly Korean Air to get status, but as said above, it does not matter as the perks are included in the ticket. Additionally, I fly with wife and daughter, and Skypass allows family pool, which is great advantage. We will gain 45K each trip all 3 of us, which means every 3 trips we get a free ticket.

The new FB looks really ridiculous to me, forcing their own customers flying business to use another airline FFP.

Any thought on that ?
As I just wrote it, the reinvented FB program is a sad joke, unabashedly ripping off AFKL customers. The disappointment is reminiscent of the inception of the FB program, which replaced the generous Frequence Plus program. Back in 2005, the newly weds AF and KL airlines were at the vanguard of the industry, introducing a revenue component to their mile accrual scheme (x percents of the flown miles as a function of the class of reservation), when all other airlines were still unsparingly offering a 1:1 scheme (except for heavily discounted airfares). Thirteen years down the road, FB remains at the vanguard of the industry, being on par with many airlines for a full revenue-based accrual scheme, but going a notch further in skimping on customers. With an 8-mile-per-dollar-spent for top-tier customers, the mileage earning rate is certainly not the most favorable in the industry (DL offers 11 miles per dollar spent to its Diamond clientele). Admittedly, in recent years, across the industry, the word loyalty has become increasingly meaningless. For someone new in the frequent-flyer game, I am no longer convinced it is worth joining a loyalty program, in general, and FB, in particular.
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Old May 20, 2018, 11:16 am
  #1597  
 
Join Date: Jan 2009
Location: STR
Programs: FB
Posts: 18
Originally Posted by Macaron54

From the sublime to the ridiculous (was it ever sublime? ). The FB program in its revamped version has become a complete tomfoolery. I just checked my FB account and realized that I gain more miles on short, domestic flights on DL than on long-haul, transatlantic flights on AF or KL. Case in point, a flight from Chicago to Boston in W yields over 2,500 miles, whereas a flight from Boston to Paris in W gives me 2,200 miles. What a sad joke! Of course, the XPs gained with the former won't help towards the Ultimate status, while the latter does, but at this point, do I really care?

Macaron54

Exactly my point. FB is interesting for status, but gaining miles through flying has become very hard. And when looking at the number of miles necessary for an award, you can forget it.

I find it a pity because AFKL product is, at least on my route, the most competitive: Night flights to and from Japan to HND, AF J Class is fantastic in my opinion (just what I need, great food, minimal and concatenated service to maximize free time to sleep or work, great seat), and prices in J very competitive. With a good FFP, they would have nailed it, but they had to make it bad somehow.

Of course, people flying a lot in economy may still find it interesting to get Gold and the perks. So it looks like FB decided to reward more frequent Economy fliers than premium Cabins. Ridiculous.

In the end I do not think people choose their airline based on the FFP. Schedule, flight experience and prices are far more important factors. But then they will end having some customers flying AFKL as their primary airline, but choosing another Skyteam FFP. How can it be a good thing for anybody ? I don't understand the logic of it. I think a FFP program shall be built in a way it is the most competitive when flying its airline. Or maybe it is actually made so on purpose: if you fly a more advantageous FFP on Skyteam and redeem on AFKL, I guess the difference for the better value you get for your miles is paid by the other FFP, a sly way to make another FFP pay for FB or AFKL. If that's the case that's the best way to piss your partners off.

As I mentioned earlier, for not so frequent J long haul flyers, I found Skypass to be the best. I'd be happy to know if anybody thinks they would be a better alternative.
Nymbus is offline  
Old May 20, 2018, 11:23 am
  #1598  
 
Join Date: Jan 2011
Location: Boston, MA, USA
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Posts: 1,953
Originally Posted by Goldorak
Here I follow you : the drop of miles earning is real and extremely significant for the kind of tickets you describe : the relatively cheap J tickets starting from outstations (Europe-CDG/AMS-long haul). Also for some W tickets. But some tickets also earn more than before. In my case, at the moment the change is relatively neutral (for the flights since April 1st and the one I have already booked). We'll see on a longer period, but it's quite sure that someone like you will earn less miles overall now than before.
For the redemption under the new dynamic pricing, an award for STR-HND via CDG should also cost less than for a non-stop CDG-HND, so maybe you will be favored yes. But of course, we have to wait the number of miles they will really require (we have only theoretical figues at the moment).
And for doing another FFP instead of FB : may be but may be not. The grass is not always greener elsewhere and many (to not say all) FFPs are changing their rules and not in the best way for us. Again, if you are still FB Plat, I don't see any reason for you to move to another Skyteam FFP.
I do agree, but changes for me are significant, since I try to find the best deals in J/P for my vacation travel. So I try to fly on other SkyTeam airlines and still credit to FB since they still work with % instead of value.
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Old May 20, 2018, 12:43 pm
  #1599  
 
Join Date: Aug 2012
Location: VPS
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Posts: 7,265
Originally Posted by Macaron54

From the sublime to the ridiculous (was it ever sublime? ). The FB program in its revamped version has become a complete tomfoolery. I just checked my FB account and realized that I gain more miles on short, domestic flights on DL than on long-haul, transatlantic flights on AF or KL. Case in point, a flight from Chicago to Boston in W yields over 2,500 miles, whereas a flight from Boston to Paris in W gives me 2,200 miles. What a sad joke! Of course, the XPs gained with the former won't help towards the Ultimate status, while the latter does, but at this point, do I really care?

As someone who does 4-5 domestic round trip Delta flights sans status, I'm actually wondering if it's worth it to start crediting relatively inexpensive W fares to FB instead if I'm going to get more miles that way than by Sky Miles proper.
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Old May 20, 2018, 1:58 pm
  #1600  
 
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524
Originally Posted by olivedel
I do agree, but changes for me are significant, since I try to find the best deals in J/P for my vacation travel. So I try to fly on other SkyTeam airlines and still credit to FB since they still work with % instead of value.
Given how ridiculous the amount of accrued miles has become on AFKL marketed flights (revenue-based scheme), this sounds like a very sensible idea (mix of revenue- and distance-based schemes on DL, for instance). It is just extraordinary that miles wise, we get penalized for being loyal to the airline (and are, thus, being enticed to find alternatives amid the other Skyteam airlines). Baffling.

Macaron54
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Old May 21, 2018, 2:17 am
  #1601  
 
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
I just got some miles posted for my recent flight and... I realised that after the ticket reissue the system still allocated the full value of the original/ unused ticket just to the reissued segments If this is not a rule but an exception then note that this will/ shall work when the tickets was reissued manually (without proper repricing).
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Old May 21, 2018, 2:40 am
  #1602  
 
Join Date: Jun 2005
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Posts: 4,749
In what context was you ticket manually reissued?
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Old May 21, 2018, 3:05 am
  #1603  
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Originally Posted by Keter
I just got some miles posted for my recent flight and... I realised that after the ticket reissue the system still allocated the full value of the original/ unused ticket just to the reissued segments If this is not a rule but an exception then note that this will/ shall work when the tickets was reissued manually (without proper repricing).
Sorry but you lost me (I don't understand). Can you clarify ? Thanks
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Old May 21, 2018, 9:25 am
  #1604  
 
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Originally Posted by bodory
In what context was you ticket manually reissued?
They reissued without recalculting the fare, ignoring the fules (as even exchange) and they kept the original fare calculation which is no longer relevant due to rerouting. The original ticket was 006 and the reissue was done by 006 as well. There was no excuse to do this (ie no INVOL matters).
Keter is offline  
Old May 21, 2018, 9:27 am
  #1605  
 
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Originally Posted by Goldorak
Sorry but you lost me (I don't understand). Can you clarify ? Thanks
Actually I recalculated now and i got almost 100% of miles which are due for the 2nd fare component (EUR 377.5) for my PAR-HEL flight. Slightly more. So something is absolutely wrong here, maybe this autoadjusts later when i get the miles for other segments posted. We will see...

And yes, PAR-HEL distance was around 16% of the 2nd fare component distance.
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