May 9, 2019, 3:08 pm
Last edit by: Goldorak
FLYING BLUE ULTIMATE
Main facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning
XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).
To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main
Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.
Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.
Rules for eligible booking classes for the upgrade vouchers are described below :
AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C
KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C
Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.
Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.
Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.
Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.
Please complete/edit this list as needed.
AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.
Paris CDG
Paris ORY
EUROPE
Austria
- VIE: no special treatment to report
Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)
Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.
Denmark
- CPH: no special treatment to report
France (non-hubs)
- AJA: no special treatment to reportMain facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning
XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).
To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main
Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.
Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.
Rules for eligible booking classes for the upgrade vouchers are described below :
AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C
KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C
Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.
Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.
Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.
Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.
Please complete/edit this list as needed.
AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.
Paris CDG
- CDG 2E:
- Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding
- Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign.
- Departure : There is a special Ultimate check-in counter in the SkyP zone (on the left of terminal). Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line).
- Arrival : no special treatment to report
- Departure : Reserved space in the lounge
- Arrival : no special treatment to report
Paris ORY
- Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
- Arrival : no special treatment to report
EUROPE
Austria
- VIE: no special treatment to report
Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)
Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.
Denmark
- CPH: no special treatment to report
France (non-hubs)
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs".
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs".
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided
Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding
Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report
Hungary
- BUD: escort through security from check-in to lounge proposed
Ireland
- DUB: no special treatment to report
Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report
Netherlands
- AMS: see top of the list in "AFKL hubs".
Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report
Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report
Portugal
- LIS: pre-boarding proposed upon request
Russia
- SVO: no special treatment to report
- LED: no special treatment to report
Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report
Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report
Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment
United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report
NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report
USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge.
- IAH: no special treatment to report
- JFK (AF only / terminal 1) : reserved table in the dining area of the lounge (upstairs),
- JFK (KL only / terminal 4) : no special treatments to report.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porsche transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge
Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival
CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided; as of 02/2024 pre-boarding offered at check-in and provided by gate-staff (inconsistently provided).
- SCL: as of 03/2024 escort to lounge offered at departure check-in, pick-up from lounge and pre-boarding done
- EZE: escort to lounge with special crew lane for immigration provided spontaneously
ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report.
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to private (crew) security, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report
CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure
MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report
AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: escort on arrival through immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)
Flying Blue Platinum Ultimate Status
May 13, 2018, 9:53 am
#1216
Join Date: Apr 2017
Posts: 33
Similar experience for me with 2 long haul flights cancelled in recent weeks and no proactive actions from the TA desk but a very responsive support once I contacted them. Clearly a lot of goodwill to help but not always equipped to anticipate potential problems.
May 13, 2018, 11:40 am
#1217
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
I would like to question Ultimate members on their recent experiences during AF strikes .
Indeed, one of THE main advantage promised by the Ultimate program is the top priority treatment by a dedicated travel assistant team in case of irregularities .
I am personally strongly disappointed by the level of pro activity experienced these last weeks. I encountered 4 canceled flights during AF strikes.
The Ultimate team never approached me proactively during that time. I had to call them after I received mail or sms cancellation notification.
One time, I have even been called by ROC (the generic service for Mr and Miss regular PAX) , 5 hours after a cancel notification for a flight on the following day (I had no call from Ulti team). Of course no good alternatives were available so late after the notification time of cancellation.
By complaining at the Ultimate hotline, they acknowledged that there are not in a position to get alerted before the PAX and as well to treat proactively the Ultimate bookings as they are not enough staff and/or too many cancellations...
They strongly adviced my to call them when I receive such notifications.
The good thing is that once you’re in touch with them , they do offer you a great service with a complete freedom of rebooking on any kind of airline of your choice.
But the neg thing is that they cannot match the standards promised and expected ...
Looking fwd to hearing experience of other ULTI members .
Indeed, one of THE main advantage promised by the Ultimate program is the top priority treatment by a dedicated travel assistant team in case of irregularities .
I am personally strongly disappointed by the level of pro activity experienced these last weeks. I encountered 4 canceled flights during AF strikes.
The Ultimate team never approached me proactively during that time. I had to call them after I received mail or sms cancellation notification.
One time, I have even been called by ROC (the generic service for Mr and Miss regular PAX) , 5 hours after a cancel notification for a flight on the following day (I had no call from Ulti team). Of course no good alternatives were available so late after the notification time of cancellation.
By complaining at the Ultimate hotline, they acknowledged that there are not in a position to get alerted before the PAX and as well to treat proactively the Ultimate bookings as they are not enough staff and/or too many cancellations...
They strongly adviced my to call them when I receive such notifications.
The good thing is that once you’re in touch with them , they do offer you a great service with a complete freedom of rebooking on any kind of airline of your choice.
But the neg thing is that they cannot match the standards promised and expected ...
Looking fwd to hearing experience of other ULTI members .
May 13, 2018, 1:15 pm
#1218
Join Date: Apr 2017
Posts: 191
2 weeks ago we could not land in RUN due to tropical storm. Got rerouted to Madagascar. Local staff had 90 min to find accommoation for 450 pax. I called TA on arrival. 10 min later we were put in a taxi by the station manager, to the hotel while I guess it took a couple of hours for other pax to be handled.
Great service and support. But like you I had to call...
Great service and support. But like you I had to call...
May 13, 2018, 3:04 pm
#1219
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
2 weeks ago we could not land in RUN due to tropical storm. Got rerouted to Madagascar. Local staff had 90 min to find accommoation for 450 pax. I called TA on arrival. 10 min later we were put in a taxi by the station manager, to the hotel while I guess it took a couple of hours for other pax to be handled.
Great service and support. But like you I had to call...
Great service and support. But like you I had to call...
May 13, 2018, 3:11 pm
#1220
Join Date: Jan 2017
Posts: 367
Some weeks ago I had a connecting flight cancelled out of AMS and (after calling the Plat line at that late hour and fighting against the rebooking machine) got a flight out the next morning.
Nothing was organised regarding transport or hotel. I had to stay and wait in line as anyone else. After repeatedly calling the Plat line (40+ mins later) a 'KLM person in charge' arrived helping me to get the 'just as anyone else' vouchers (aka bus to hotel).
It did not save me any time - and this was the KL hub!
Nothing was organised regarding transport or hotel. I had to stay and wait in line as anyone else. After repeatedly calling the Plat line (40+ mins later) a 'KLM person in charge' arrived helping me to get the 'just as anyone else' vouchers (aka bus to hotel).
It did not save me any time - and this was the KL hub!
May 18, 2018, 5:00 am
#1221
Join Date: Aug 2012
Location: France
Programs: LH Senator, AF/KL Platinum Ultimate, Le Club Accor Hotels Diamond, Nordic Choice Hotels Platinum
Posts: 60
Hertz
Did someone managed to access to the Hertz card offered within the Ultimate program?
I registered 3-4 weeks ago, got a call from a guy asking for credit card details the week after, and then nothing...
I registered 3-4 weeks ago, got a call from a guy asking for credit card details the week after, and then nothing...
May 18, 2018, 12:39 pm
#1222
Join Date: Jan 2017
Posts: 367
About the same here.
What they have done then is
- to give me a new account number and password and
- deleted the old account.
- then I noticed the accumulated GoldPoints on the old one were not transferred and vanished and
- old stored CPD codes were gone as well
- and somehow they added a Hertz Credit card number to the new account
I have not received any welcome package, dedicated numbers or so. And no credit card neither.
Yesterday I tried (via the standard number) to make a reservation and inquiring about the Platinum benefits. And, of course, one published benefit does not exist in the 4th biggest city in Germany: deliver and pick-up the vehicle around 15km of their premises.
Not really a good start....
What they have done then is
- to give me a new account number and password and
- deleted the old account.
- then I noticed the accumulated GoldPoints on the old one were not transferred and vanished and
- old stored CPD codes were gone as well
- and somehow they added a Hertz Credit card number to the new account
I have not received any welcome package, dedicated numbers or so. And no credit card neither.
Yesterday I tried (via the standard number) to make a reservation and inquiring about the Platinum benefits. And, of course, one published benefit does not exist in the 4th biggest city in Germany: deliver and pick-up the vehicle around 15km of their premises.
Not really a good start....
May 18, 2018, 3:48 pm
#1223
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Same for me as well. Filled-in the questionnaire on the web. Got a call some days later to ask me whether the info and CC details I had on my gold reward account will be the same for the new status. Answer was yes of course. He told me I would receive a package by post. This was also a month ago and since that nothing.
And worse, I made 2 rentals this week and my former Gold reward account does not exist anymore (login & password are not recognized). The guy who called me never mentioned that my account & credentials would change. So I did not even benefit of the classical Gold privileges for my rental in Germany. I told the story to the nice guy at Hertz DUS who was taking care of my rental. He searched in their database through my name and my street address and he found nothing at all.
Super...
And worse, I made 2 rentals this week and my former Gold reward account does not exist anymore (login & password are not recognized). The guy who called me never mentioned that my account & credentials would change. So I did not even benefit of the classical Gold privileges for my rental in Germany. I told the story to the nice guy at Hertz DUS who was taking care of my rental. He searched in their database through my name and my street address and he found nothing at all.
Super...
May 18, 2018, 4:01 pm
#1224
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Quick question for the Ultimates members here : in the AF app (not the KL one), do you still see your XPs balance ?
For me not anymore, since this morning (KL app is OK). In the other thread about new FB rules, apparently other members still see it, so I am suspecting it might be specific to Ulti pax, as this counter is different than the "regular one", hence my question here in this thread.
For me not anymore, since this morning (KL app is OK). In the other thread about new FB rules, apparently other members still see it, so I am suspecting it might be specific to Ulti pax, as this counter is different than the "regular one", hence my question here in this thread.
May 18, 2018, 5:35 pm
#1225
Join Date: Feb 2017
Posts: 1,048
Quick question for the Ultimates members here : in the AF app (not the KL one), do you still see your XPs balance ?
For me not anymore, since this morning (KL app is OK). In the other thread about new FB rules, apparently other members still see it, so I am suspecting it might be specific to Ulti pax, as this counter is different than the "regular one", hence my question here in this thread.
For me not anymore, since this morning (KL app is OK). In the other thread about new FB rules, apparently other members still see it, so I am suspecting it might be specific to Ulti pax, as this counter is different than the "regular one", hence my question here in this thread.
i can see my number of XP , just under the Miles balance .
May 18, 2018, 10:45 pm
#1227
Join Date: Aug 2012
Location: France
Programs: LH Senator, AF/KL Platinum Ultimate, Le Club Accor Hotels Diamond, Nordic Choice Hotels Platinum
Posts: 60
May 19, 2018, 2:00 am
#1229
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
May 19, 2018, 2:13 am
#1230
Join Date: Aug 2012
Location: France
Programs: LH Senator, AF/KL Platinum Ultimate, Le Club Accor Hotels Diamond, Nordic Choice Hotels Platinum
Posts: 60
Not only due to the missing cards, missing Hertz status etc..., but to me specially for the experience in airports / on board, which is of course the most important (I actually don’t care to have the card or not, so long they know from their IT system that I am Ultimate).
I have now 800 XPs on my Ultimate account which started Jan. 2018, means quite a lot of flights in 4,5 months already, and except one time Hello Mr Pamplona on a flight AMS - CPH and a nice upgrade in P on a flight back from HKG, I cannot report ANY difference to previous regular Platinum status.
AMS lounge is as scrap as before, no different service at AMS airport (bus, immigration, boarding, lounge etc...) and no difference on board (except the 2 times mentioned above). I understood from your previous posts that the situation on lounge and immigration is better at CDG, but I transit almost in AMS. I made only one experience at CDG on a flight to HKG, and I was somehow less euphoric than you guys when seeing the ridiculous 10m2 area « reserved » for Ultimates, while everybody entered anyway because of full lounge, and no control on who enters in that private area.
I am most probably going to loose my HON status this year, as flying more and more KLM (the network is simply much better for me, with their good coverage in Nordics and China compared to LH), but I will be VERY sad about it. Ultimate is just RIDICULOUS compared to the services provided to HON.