Old May 9, 2019, 3:08 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: San Gottardo
FLYING BLUE ULTIMATE

Main facts
Ultimate is the top status in FB. It may be added to Club 2000 Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning

XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).

To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main

Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.

Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.

Rules for eligible booking classes for the upgrade vouchers are described below :

AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C

KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C

Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.

Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.

Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.

Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.

Please complete/edit this list as needed.

AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.

Paris CDG
- CDG 2E:
  • Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding
  • Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign.
- CDG 2F :
  • Departure : There is a special Ultimate check-in counter in the SkyP zone (on the left of terminal). Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line).
  • Arrival : no special treatment to report
- CDG 2G :
  • Departure : Reserved space in the lounge
  • Arrival : no special treatment to report
- CDG in connection : expedited transfer, possibly involving limo transfer, can be arranged upon request in case of short or endangered connection. Rarely provided spontaneously (need to call the TA, but acceptance is never guaranteed).

Paris ORY
  • Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
  • Arrival : no special treatment to report

EUROPE
Austria
- VIE: no special treatment to report

Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)

Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.

Denmark
- CPH: no special treatment to report

France (non-hubs)
- AJA: no special treatment to report
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs".
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs".
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided

Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding

Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report

Hungary
- BUD: escort through security from check-in to lounge proposed

Ireland
- DUB: no special treatment to report

Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report

Netherlands
- AMS: see top of the list in "AFKL hubs".

Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report

Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report

Portugal
- LIS: pre-boarding proposed upon request

Russia
- SVO: no special treatment to report
- LED: no special treatment to report

Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report

Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report

Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: pre-boarding upon request.

United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report

NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report

USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge.
- IAH: no special treatment to report
- JFK (AF only / terminal 1) : reserved table in the dining area of the lounge (upstairs), possible to benefit from the "night service" on all flights and not only the 2 last ones ex-JFK (update 09/2023 : no more night service in JFK lounge). Some kind of priority at the La Prairie spa (after P pax).
- JFK (KL only / terminal 4) : no special treatments to report.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porsche transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge

Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival

CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided; as of 02/2024 pre-boarding offered at check-in and provided by gate-staff (inconsistently provided).
- SCL: as of 03/2024 escort to lounge offered at departure check-in, pick-up from lounge and pre-boarding done
- EZE: escort to lounge with special crew lane for immigration provided spontaneously

ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report.
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to private (crew) security, proposed spontaneously
- ICN : no special treatment to report.
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report

CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure

MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report

AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: escort on arrival through immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)


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Flying Blue Platinum Ultimate Status

Old Jun 6, 2024, 3:32 pm
  #7246  
 
Join Date: Jun 2021
Posts: 46
quick question for the experts here

I normally only fly AF or KL, but it looks like I will be using China Eastern and Saudi on two upcoming flights.
Does anyone here have experience with whether the Ulti Travel Assitant can also help with other Skyteam airlines and any irregularities or cancellations that occur there? Or are they only responsible for AF and KL flights and you have to use the hotline of the respective airline?

by any chance an ulti here on a Skyteam but non AF/KL flight took advantage of TA support?
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Old Jun 6, 2024, 3:40 pm
  #7247  
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 22,260
Originally Posted by Info79
quick question for the experts here

I normally only fly AF or KL, but it looks like I will be using China Eastern and Saudi on two upcoming flights.
Does anyone here have experience with whether the Ulti Travel Assitant can also help with other Skyteam airlines and any irregularities or cancellations that occur there? Or are they only responsible for AF and KL flights and you have to use the hotline of the respective airline?

by any chance an ulti here on a Skyteam but non AF/KL flight took advantage of TA support?
If "pure" SV or MU tickets, the Ulti TA won't help, simply because they can't touch the ticket. If it's an AF/KL ticket involving AF/KL flights connecting to another ST airline, they might be able to help. Keep in mind that the collaboration between ST airlines is extremely poor, especially since the pandemic.
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Old Jun 7, 2024, 6:47 am
  #7248  
 
Join Date: Sep 2003
Location: Paris, France
Programs: UA LT Gold, Air France Ultimate, AA 4MM EXP, Bonvoy LT Plat, Hyatt LT Globalist, Hilton Diamond
Posts: 728
Originally Posted by PascalGie
So I flew 7h on a defective only upright seat… we paid eur 5600 for the roundtrip 1 pax and they offer me now e200 in vouchers???
This is upsetting and absurd to me or am I unrealistic? I mean then I could have flown premium economy with better seats for half the price.
You guys any idea what a normal compensation would be?
I had a similar misfortune on a BA flight LHR-MEX flying in F-class on a brand new 787-9. The seat was not working, electrical malfunction, and I only realized it once airborne. The purser, who was french by the way, was extremely embarrassed and did his utmost to fix the problem by putting the seat in a lie flat position manually when I decided to go to sleep after the meal, so the problem was less of an inconvenience than in your case. The point is that BA gave me a 1000 voucher as a compensation, for a ticket which cost me 3500. All in all a fair compensation. That might help you assessing what you are really owed in your particular case.
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Old Jun 7, 2024, 9:41 am
  #7249  
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Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,408
Originally Posted by thierry
I had a similar misfortune on a BA flight LHR-MEX flying in F-class on a brand new 787-9. The seat was not working, electrical malfunction, and I only realized it once airborne. The purser, who was french by the way, was extremely embarrassed and did his utmost to fix the problem by putting the seat in a lie flat position manually when I decided to go to sleep after the meal, so the problem was less of an inconvenience than in your case. The point is that BA gave me a 1000 voucher as a compensation, for a ticket which cost me 3500. All in all a fair compensation. That might help you assessing what you are really owed in your particular case.
BA compensation is something of a lottery, though, with sometimes extremely high compensation for ultra-minor things and miserly compensation for major issues. I would not as a rule necessarily take what BA does as a particularly meaningful gauge. That said, I think that we all agree that 200 for a non-functioning seat in long-haul J is ridiculous.
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Old Jun 7, 2024, 12:04 pm
  #7250  
 
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 512
Originally Posted by NickB
BA compensation is something of a lottery, though, with sometimes extremely high compensation for ultra-minor things and miserly compensation for major issues. I would not as a rule necessarily take what BA does as a particularly meaningful gauge. That said, I think that we all agree that €200 for a non-functioning seat in long-haul J is ridiculous.
I reminded Ulti desk that I did not agree to the e200 voucher and told them I think would be fair to compensate as downgrade… they will discuss with mgt and get back to me…
Even this nonsense taking so long for an ulti (or any other) is bad…
Take your losses and give a proper compensation!
I will not let this go by anyway. Even if I have to go legal way. Matter of principal now. Let me pay 5600 and after compensate not even 4% in vouchers for a major issue… right

The overall KLM hardware status is anyhow deteriorating… non movable C class seat on 787. Next flight 777 C class all ok, then 737 seat in front of me could not go into normal position and on the way back 737 my seat could not lay back….
‘Yes we have maintenance issues’…. FIX IT
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Old Jun 7, 2024, 12:53 pm
  #7251  
 
Join Date: Jan 2018
Location: BRE
Programs: Flying Blue Ultimate, LATAM Black, Vistara Gold, Accor/IHG Platinum, Marriott/Hilton Gold
Posts: 552
Originally Posted by PascalGie
I reminded Ulti desk that I did not agree to the e200 voucher and told them I think would be fair to compensate as downgrade they will discuss with mgt and get back to me
Even this nonsense taking so long for an ulti (or any other) is bad
Take your losses and give a proper compensation!
This is truly terrible, let alone for an Ulti or Plat customer. Last year my parents were in a similar situation (one PFL and another Plat btw). They discovered it during boarding and decided to tell them as boarding started that they'd pay 300 on a 2500 ticket. At least the offer was better than they gave you! Parents put up a bit of a stink, and since it was from their home outstation, and they happen to be some of the very few Plats in the country, they knew the senior management staff in the country. As soon as this realization was made, seats were moved around. In any case, 300 (or 200 like for you) is an insult. You should definitely not let up on this one.
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Old Jun 8, 2024, 6:33 am
  #7252  
 
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 512
I am shocked…..

1) My seat is working… ok bad joke.
2) Flying on KLM legacy 737 to NCE and this was on my seat…. What’s going on? ;-)

Water bottle and a welcome card
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Old Jun 13, 2024, 1:22 am
  #7253  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,265
So how does this go, if I go to 900 UXP on September 2nd does my Ultimate year start Sept 3rd and end sept 2nd or is it by calendar month these days with the new system?
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Old Jun 13, 2024, 1:39 am
  #7254  
 
Join Date: Nov 2023
Programs: Flying Blue Platinum Ultimate, Hilton Diamond, Sixt Diamond, Hertz Platinum, Amex Centurion
Posts: 152
Originally Posted by kauppias
So how does this go, if I go to 900 UXP on September 2nd does my Ultimate year start Sept 3rd and end sept 2nd or is it by calendar month these days with the new system?
Youll immediately be an Ultimate, although it will take a few days/weeks before they contact you to get you introduced into the program etc. Valid until end of month next year (in your case 30 sept 2025).

You might even get the 900UXP compensation, where they immediately add the 900UXP so you qualify for 2 years (so until 30 September 2026, but it depends on your specific situation, but I thought it applied to all new Ultis who meet the 900UXP before their first ultimate qualification deadline (after they announced the transition).
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Old Jun 13, 2024, 1:46 am
  #7255  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,265
Originally Posted by DuyT
Youll immediately be an Ultimate, although it will take a few days/weeks before they contact you to get you introduced into the program etc. Valid until end of month next year (in your case 30 sept 2025).

You might even get the 900UXP compensation, where they immediately add the 900UXP so you qualify for 2 years (so until 30 September 2026, but it depends on your specific situation, but I thought it applied to all new Ultis who meet the 900UXP before their first ultimate qualification deadline (after they announced the transition).
Wow, that would be like winning the lottery, but I am happy to get one more year as Ultimate since I am trying to maximize value this year before rollover change happens, but we will see. 🤣 I miss my Pre departure champagne 😁 thank you!

Last edited by kauppias; Jun 14, 2024 at 1:01 am
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Old Jun 13, 2024, 11:23 am
  #7256  
 
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 512
Originally Posted by sehgalanuj
This is truly terrible, let alone for an Ulti or Plat customer. Last year my parents were in a similar situation (one PFL and another Plat btw). They discovered it during boarding and decided to tell them as boarding started that they'd pay 300 on a 2500 ticket. At least the offer was better than they gave you! Parents put up a bit of a stink, and since it was from their home outstation, and they happen to be some of the very few Plats in the country, they knew the senior management staff in the country. As soon as this realization was made, seats were moved around. In any case, 300 (or 200 like for you) is an insult. You should definitely not let up on this one.
After some mails and reminders I send them an ultimatum to get an answer by Fr. They called me today and we finally negotiated eur700 voucher and 25000 miles.
Seems more fair and I agreed.
They did confessed the e200 offer was indeed embarrassing but procedure.
Case closed.
PascalGie is offline  
Old Jun 14, 2024, 5:02 pm
  #7257  
 
Join Date: Jan 2018
Location: BRE
Programs: Flying Blue Ultimate, LATAM Black, Vistara Gold, Accor/IHG Platinum, Marriott/Hilton Gold
Posts: 552
Originally Posted by PascalGie
They did confessed the e200 offer was indeed embarrassing but procedure.
It boggles my mind that they would up a fight with an Ulti, by offering 4% compensation for what is basically the functional equivalent of a downgrade and then after fighting admit that it is embarrassing. Even then they came back with just a 14% monetary value in the form of a voucher, rather than actual cash. Given that an Ulti customer is typically one of their most frequent flyers, there is pretty much a guarantee that whatever revenue they lost would have been made up quickly. Offering a 25%-30% voucher at minimum would build some level of affinity too. I get following the "embarrassing" procedure with flyers who go once a year, but treating your "best" customers like this is just ridiculous.

At least they solved it to your somewhat satisfaction.
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Old Jun 15, 2024, 3:11 am
  #7258  
 
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 512
Originally Posted by sehgalanuj
It boggles my mind that they would up a fight with an Ulti, by offering 4% compensation for what is basically the functional equivalent of a downgrade and then after fighting admit that it is embarrassing. Even then they came back with just a 14% monetary value in the form of a voucher, rather than actual cash. Given that an Ulti customer is typically one of their most frequent flyers, there is pretty much a guarantee that whatever revenue they lost would have been made up quickly. Offering a 25%-30% voucher at minimum would build some level of affinity too. I get following the "embarrassing" procedure with flyers who go once a year, but treating your "best" customers like this is just ridiculous.

At least they solved it to your somewhat satisfaction.
I tend to agree, but at some point you need to close and, important factor for me; if it would have been a nightlight, i wouldnt let it go like this, but for now its fine I see the 25K miles also equivalent to e250.
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PascalGie is offline  
Old Jun 17, 2024, 2:34 pm
  #7259  
 
Join Date: Jun 2023
Location: Netherlands
Programs: Flying Blue
Posts: 19
Does anyone know whether we have access to the SAS lounges at Arlanda as of 1 September and SAS joining Skyteam? That would be a vast improvement over the current lounge.
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Old Jun 17, 2024, 11:32 pm
  #7260  
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Join Date: Aug 2009
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Originally Posted by Mr.H.
Does anyone know whether we have access to the SAS lounges at Arlanda as of 1 September and SAS joining Skyteam? That would be a vast improvement over the current lounge.
How is this question related to FB Ultimate ?
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