Old May 9, 2019, 4:08 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sehgalanuj
FLYING BLUE ULTIMATE

Main facts
Ultimate is not a status in FB but a tag on Platinum / Platinum for life / Club 2000 Skipper existing status.
While regular FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning

XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).

To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main

New 03/2023 : a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.

Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR(lounge access is only in AFKL lounges here). Note that we had several reports in 2022 showing that SP benefits are not granted in practice to travel companions.
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.

Rules for eligible booking classes for the upgrade vouchers are described below :

AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C

KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C

Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.

Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrade on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY apps.

Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.

Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.

Please complete/edit this list as needed.

AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Otherwise no special treatment to report, apart pre-boarding sometimes granted Shame on KL !!!

Paris CDG
- CDG 2E:
  • Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding Escort confirmed to be provided as of October 2nd 2023
  • Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign. On occasions, ADP staff refuse entry despite show of ULTI boarding pass/status card. Lane confirmed functioning as of October 5th, 2023 (unmanned line)
- CDG 2F :
  • Departure : There is a special Ultimate check-in counter in the SkyP zone. Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line). Escort confirmed to be provided as of October 5th, 2023
  • Arrival : no special treatment to report
- CDG 2G :
  • Departure : Reserved space in the lounge
  • Arrival : no special treatment to report
- CDG 2C :
  • Arrival lounge : higher priority for a shower (Note : 2C arrival lounge definitely closed)
- CDG in connection : expedited transfer, possibly involving limo transfer, can be arranged upon request in case of short or endangered connection. Rarely provided spontaneously (need to call the TA, but acceptance is never guaranteed).

Paris ORY
  • Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
  • Arrival : no special treatment to report

EUROPE
Austria
- VIE: no special treatment to report

Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)

Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.

Denmark
- CPH: no special treatment to report

France (non-hubs)
- AJA: no special treatment to report
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs" for most recent update
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs" for most recent update
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided
- UIP: no special treatment to report

Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding

Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report

Hungary
- BUD: escort through security from check-in to lounge proposed

Ireland
- DUB: no special treatment to report

Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report

Netherlands
- AMS: see top of the list in "AFKL hubs" for most recent update

Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report

Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report

Portugal
- LIS: pre-boarding proposed upon request

Russia
- SVO: no special treatment to report
- LED: no special treatment to report

Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report

Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report

Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment

United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report

NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report

USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge + extra attentions from staff (table reserved for night service, etc)
- IAH: no special treatment to report
- JFK (AF only/terminal 1) : reserved table in the dining area of the lounge (upstairs), possible to benefit from the "night service" on all flights and not only the 2 last ones ex-JFK (update 09/2023 : no more night service in JFK lounge). Some kind of priority at the La Prairie spa (after P pax). KL flight no special treatments to report and access to Delta Sky Lounge at T4. Update as of 17th December 2022: dinner service not always offered, subject to whether the staff knows about this or not.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porshe transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge

Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival

CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided
- SCL: no special treatment to report
- EZE: escort to lounge with special crew lane for immigration provided spontaneously

ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report (escort through security from check-in to lounge is now systematically refused, while provided during the 2 first years of Ulti)
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to lounge, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report


CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure

MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report

AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: Escort on arrival though immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)

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Flying Blue Platinum Ultimate Status

Old Nov 29, 2023, 1:14 am
  #6526  
 
Join Date: Nov 2023
Posts: 7
Originally Posted by canadavid
Just a reminder: from next year and qualification with 900UXP, the ultimate period is 1 year.
Yeah, but since my qualification begins in 2023 I understood I will still get 2 years if I qualify until end of Oct 2024...hope I am right 😉
andrewom is offline  
Old Nov 29, 2023, 6:49 am
  #6527  
 
Join Date: Apr 2017
Posts: 293
Originally Posted by matmatlr
Well arrived in DUS

We landed at 5:43pm and boarding started 2 min later. Of course, no one was there on arrival so I run as much as I could and managed to catch the 2nd leg. Both chief purser and captain came to talk to me during the flight and were sorry about the fact that despite being C2000 Ulti, the ground service was close to 0

As often, consistent recognition on both flights and a TA trying to do its best with the limited powers and authority they have.

Irrops might happen, that's part of the game but Ulti should allow us to be confident and know what to expect instead of being nervous the entire flight crossing fingers you'll be able to make it and already trying to find alternative options for connections, flights, car rentals...

I guess i was lucky last month... 5 min to go from.2f to 2g... I was ready to run and lose 2 kilos...but as soon the door was open , someone was waiting for me with the Porsche... And i didn't even call ...so.that was great
Wil973 is offline  
Old Nov 29, 2023, 9:06 am
  #6528  
 
Join Date: Jan 2018
Programs: Flying Blue Ultimate, LATAM Black, Vistara Gold, Accor Platinum, Marriott Gold, Hilton Gold
Posts: 390
Originally Posted by Wil973
I guess i was lucky last month... 5 min to go from.2f to 2g... I was ready to run and lose 2 kilos...but as soon the door was open , someone was waiting for me with the Porsche... And i didn't even call ...so.that was great
The TA did say that while they cannot organize a ground escort or tarmac transfer, the team in CDG gets notifications when an Ulti has a short/near impossible connection and they canshow up themselves. So it seems you experienced the positive end of that inconsistency. Good for you!

There are bright flashes of what Ulti can be. If only they can get consistent.
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Last edited by sehgalanuj; Nov 29, 2023 at 10:56 am
sehgalanuj is offline  
Old Nov 29, 2023, 9:52 am
  #6529  
 
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,903
That summarizes the real issue: Ultimate customers should be treated the same way as La Premire customers.
Their lounge is very exclusive and better than their competitors? Fine, even if LP lounge may be superior than their competitors (AF management always see the company products better than they actually are - Of course the food is much superior but I challenge the rest - Design - View - Comfort), no LP lounge but the rest could still be done.
As an LH HON Circle, you get the same treatment as First class customers. Same for BA GGL (I note the amazing immigration escort in JFK that is a true lifesaver for BA GGL customers). It's just a matter of willingness and budget. But considering the level of spending it involves to be Ulti, I think aligning these experiences for their best customers makes a lot of sense. And if there are too many Ulti, then maybe the qualification criteria are not high enough...
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olivedel is offline  
Old Nov 29, 2023, 2:20 pm
  #6530  
 
Join Date: Mar 2023
Posts: 12
Originally Posted by olivedel
That summarizes the real issue: Ultimate customers should be treated the same way as La Premire customers.
Their lounge is very exclusive and better than their competitors? Fine, even if LP lounge may be superior than their competitors (AF management always see the company products better than they actually are - Of course the food is much superior but I challenge the rest - Design - View - Comfort), no LP lounge but the rest could still be done.
As an LH HON Circle, you get the same treatment as First class customers. Same for BA GGL (I note the amazing immigration escort in JFK that is a true lifesaver for BA GGL customers). It's just a matter of willingness and budget. But considering the level of spending it involves to be Ulti, I think aligning these experiences for their best customers makes a lot of sense. And if there are too many Ulti, then maybe the qualification criteria are not high enough...

Now you said it all. I really hope that this will enlight AF/FB management. Even LP lounge is not that great compared to swiss F Lounge for exemple. They have to understand that ULTI needs the same amount of money/flights than HON or GGL (wich is even a bit cheaper). In fact they know that because they benchmarked HON regarding this matter.

It is a real shame on how Ulti paxs experience is poor on the ground.
TheSkyCitizen is offline  
Old Nov 29, 2023, 6:06 pm
  #6531  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,663
I just faced another interesting Ulti Russian roulette situation, due to very poor AFKL IT. Flying long-haul in Y. Two days before flight, the 1st row of Y (bulkhead) opened so I selected seats there for my travel companion and I. A couple of hours after OLCI, I checked again the seat map to discover that we were moved to bad seats at the very back of the planePlane type was still the same but they obviously swapped planes as the configuration was now different (Y 1st row was now 23 instead of 19). I called the Ulti line to be moved back to the only 2 seats left available on this row.

In CDG, very good ground treatment as usual in 2E, but there was something wrong in the system when I checked my bag as my status was strangely showing as C2000 instead of C2000 Ultimate. The agent was able to add the Ulti thing manually and my BP was showing the correct status. The Ulti escort at PAF saved me 1hr (based on report from non-Ulti pax) as the terminal was in morning zoo mode. At the lounge, when the BP was scanned, I was recognized as Ulti by the staff and bring to the reserved area.



On-board, I noticed immediately the very poor state of my seat with a part with duct tape and also the remote control part of the seat damaged and protruding. After take off, I deployed the IFE screen (from the armrest) and it was not holding the upright position (it was falling). On top of that, it was not working. The screen of my travel companion did not seem to work as well but was spontaneously rebooting and once rebooted, if I was touching my screen, it was switching off spontaneously and rebooting. We thought initially at a coincidence, but we did a few tests and there was clearly something wrong between the 2 screens. At that stage, crew was already released for a little while and I was seeing the Y chef de cabine coming to greet some pax around me (platinums apparently) and some glasses of champagne from J were bring. But nothing for me (no greetings, no champagne). I stopped the Y chef de cabine to mention my screen problem and the poor state of my seat. He of course apologized, looked on his iPad and said he was very surprised that those seats were assigned because they were not attributable in his system. He proposed to re-seat us but the only Y seats left were middle seats at the very back so we declined the proposal. He had to reboot our 2 IFE several times before everything worked correctly and he proposed to put some duct tape (more tape !!) to hold the screen in the upright position. You can see on the pictures my very premium seats.







The FA was sincerely nice, but there was 0 extra attention for an Ulti pax which I was really finding pretty weird knowing how well I am usually treated. But I am not the kind of person to flash my Ulti card as there was nothing wrong done by the crew so far (and all the rest is just Ulti soft benefits). He mentioned that I would have a compensation for the seat problem and that the chief pursuer would follow-up later during the flight.

Mid-flight, the chief pursuer indeed came, apologized for the problem and said I could have a 50 voucher or some miles and that he will fill the claim report on his cabin pad. He came back later with his iPad and asked me if I was a FB a member and if I had a status because the handling and level of compensation is different in function of the status. When he said that, I understood immediately that obviously he (and the crew) was not aware I was Ulti. I then said that I was C2000-Ultimate and I literally saw his face turning white in a second : You are Ultimate ??? Yes, I am. I showed him my BP. The poor guy was so embarrassed that an Ulti was seated in the worst seat of the plane for hours (because of the seat condition, with a malfunctioning IFE and duct tape everywhere). He showed me his iPad, and I could indeed see the status was nowhere and I was not even a FB member. How can this be possible ?

From this point, everything was top notch. He did the claim, he took care of adding my FB number in the system as he said otherwise I would not receive the regular miles for the trip. He then informed the rest of the crew of the situation and they all took great care of us. The chief purser came back 30 min later to say that he explained what happened to the captain and he has the authorization to move us to J class for the rest of the flight. We had a free flow of Champagne and the 2nd J meal. He was really clueless about the reasons for all this and said he would file a separate report for IT investigation.

I received 12,000 miles as compensation.



Overall a very good recovery, by an excellent crew. But I still dont understand how it can happen. I wonder what will happen for the return flight.
Goldorak is offline  
Old Nov 29, 2023, 8:29 pm
  #6532  
 
Join Date: Jan 2018
Programs: Flying Blue Ultimate, LATAM Black, Vistara Gold, Accor Platinum, Marriott Gold, Hilton Gold
Posts: 390
Originally Posted by Goldorak
He showed me his iPad, and I could indeed see the status was nowhere and I was not even a FB member. How can this be possible ?
I wonder if this IT glitch is a "feature" at KLM mainline. Would explain why they exceedingly rarely seem to be more attentive.

Jokes asides Goldorak hope you have a smooth flight home without such issues.
sehgalanuj is offline  
Old Nov 29, 2023, 11:12 pm
  #6533  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: Reality, Freedom • Fly Tarom •
Programs: AF FB Platinum For Life (F+ Rouge Vintage) / Hertz President's Circle / SNCF Grand Voyageur Le Club
Posts: 10,077
Originally Posted by Goldorak
Overall a very good recovery, by an excellent crew. But I still dont understand how it can happen. I wonder what will happen for the return flight.
Very good recovery indeed, particularly the move to J ... it could have been very different with another crew, or if J was full! It is unfathomable that your status was not showing up on the passenger manifest; best of luck on the return flight!
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blairvanhorn is offline  
Old Nov 30, 2023, 5:59 am
  #6534  
Flying Blue Director
 
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,849
Originally Posted by Goldorak
I just faced another interesting Ulti Russian roulette situation, due to very poor AFKL IT. Flying long-haul in Y. Two days before flight, the 1st row of Y (bulkhead) opened so I selected seats there for my travel companion and I. A couple of hours after OLCI, I checked again the seat map to discover that we were moved to bad seats at the very back of the planePlane type was still the same but they obviously swapped planes as the configuration was now different (Y 1st row was now 23 instead of 19). I called the Ulti line to be moved back to the only 2 seats left available on this row.

In CDG, very good ground treatment as usual in 2E, but there was something wrong in the system when I checked my bag as my status was strangely showing as C2000 instead of C2000 Ultimate. The agent was able to add the Ulti thing manually and my BP was showing the correct status. The Ulti escort at PAF saved me 1hr (based on report from non-Ulti pax) as the terminal was in morning zoo mode. At the lounge, when the BP was scanned, I was recognized as Ulti by the staff and bring to the reserved area.



On-board, I noticed immediately the very poor state of my seat with a part with duct tape and also the remote control part of the seat damaged and protruding. After take off, I deployed the IFE screen (from the armrest) and it was not holding the upright position (it was falling). On top of that, it was not working. The screen of my travel companion did not seem to work as well but was spontaneously rebooting and once rebooted, if I was touching my screen, it was switching off spontaneously and rebooting. We thought initially at a coincidence, but we did a few tests and there was clearly something wrong between the 2 screens. At that stage, crew was already released for a little while and I was seeing the Y chef de cabine coming to greet some pax around me (platinums apparently) and some glasses of champagne from J were bring. But nothing for me (no greetings, no champagne). I stopped the Y chef de cabine to mention my screen problem and the poor state of my seat. He of course apologized, looked on his iPad and said he was very surprised that those seats were assigned because they were not attributable in his system. He proposed to re-seat us but the only Y seats left were middle seats at the very back so we declined the proposal. He had to reboot our 2 IFE several times before everything worked correctly and he proposed to put some duct tape (more tape !!) to hold the screen in the upright position. You can see on the pictures my very premium seats.







The FA was sincerely nice, but there was 0 extra attention for an Ulti pax which I was really finding pretty weird knowing how well I am usually treated. But I am not the kind of person to flash my Ulti card as there was nothing wrong done by the crew so far (and all the rest is just Ulti soft benefits). He mentioned that I would have a compensation for the seat problem and that the chief pursuer would follow-up later during the flight.

Mid-flight, the chief pursuer indeed came, apologized for the problem and said I could have a 50 voucher or some miles and that he will fill the claim report on his cabin pad. He came back later with his iPad and asked me if I was a FB a member and if I had a status because the handling and level of compensation is different in function of the status. When he said that, I understood immediately that obviously he (and the crew) was not aware I was Ulti. I then said that I was C2000-Ultimate and I literally saw his face turning white in a second : You are Ultimate ??? Yes, I am. I showed him my BP. The poor guy was so embarrassed that an Ulti was seated in the worst seat of the plane for hours (because of the seat condition, with a malfunctioning IFE and duct tape everywhere). He showed me his iPad, and I could indeed see the status was nowhere and I was not even a FB member. How can this be possible ?

From this point, everything was top notch. He did the claim, he took care of adding my FB number in the system as he said otherwise I would not receive the regular miles for the trip. He then informed the rest of the crew of the situation and they all took great care of us. The chief purser came back 30 min later to say that he explained what happened to the captain and he has the authorization to move us to J class for the rest of the flight. We had a free flow of Champagne and the 2nd J meal. He was really clueless about the reasons for all this and said he would file a separate report for IT investigation.

I received 12,000 miles as compensation.



Overall a very good recovery, by an excellent crew. But I still dont understand how it can happen. I wonder what will happen for the return flight.
Very strange indeed, and Im sorry that happened to you. Can you please send me more info via PM or email? Ill follow up.
Ben Lipsey is offline  
Old Nov 30, 2023, 6:12 am
  #6535  
 
Join Date: Jan 2017
Posts: 364
Originally Posted by Ben Lipsey
Very strange indeed, and Im sorry that happened to you. Can you please send me more info via PM or email? Ill follow up.
Well, maybe good to follow up as well on the numerous occasions I have sent in screenshots of KL crew IPads that had no ULTI indicator, tab or preference information. I was hoping you would know as this is going on for years already.
travelbits is offline  
Old Nov 30, 2023, 7:19 am
  #6536  
 
Join Date: May 2018
Location: Paris and around the WW
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Originally Posted by Ben Lipsey
Very strange indeed, and Im sorry that happened to you. Can you please send me more info via PM or email? Ill follow up.
Thanks for participating to this thread
Always nice and brave from you to come and be transparent about problems that might happen

Would be glad to have your feedback about CDG poor/non-existent ground service when required
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matmatlr is offline  
Old Nov 30, 2023, 8:14 am
  #6537  
 
Join Date: Dec 2020
Location: The Netherlands
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Originally Posted by Ben Lipsey
Very strange indeed, and Im sorry that happened to you. Can you please send me more info via PM or email? Ill follow up.
It shouldnt happen to anybody..
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Old Nov 30, 2023, 8:30 am
  #6538  
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Join Date: Aug 2009
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Originally Posted by Ben Lipsey
Very strange indeed, and Im sorry that happened to you. Can you please send me more info via PM or email? Ill follow up.
PM sent. Thank you.
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Goldorak is offline  
Old Nov 30, 2023, 10:02 am
  #6539  
 
Join Date: Jan 2018
Programs: Flying Blue Ultimate, LATAM Black, Vistara Gold, Accor Platinum, Marriott Gold, Hilton Gold
Posts: 390
Originally Posted by Arpoador
If i am not mistaken, ulti family members BP only mention ULTF?


I traveled with my family for the first time recently since being Ulti. On our outbound I noticed my parents and wife had the ULTF on the printed boarding passes. The boarding passes were issued in AMS at the Ulti desk, but we all had separate PNRs that were "linked" by the Ulti team together. Upon return, we again had separate PNRs, which too were linked by the Ulti team, but I noticed that the ULTF remark only appeared for my parents' boarding passes issued in LIM but not my wife.

In CDG, as I mentioned, they were all let into the Ulti area of the lounge with me and even given pre-boarding. They have their own SkyPriority logo on the boarding passes since they're all Plat too, but I figured that the ULTF tag is what made it possible to get the pre-boarding with me. But when the ULTF didn't appear for my wife on the way back, I was wondering what is the real purpose of this tag? Does it appear on their BPs even if they travel on their own? Is it based on our PNRs being linked or because they are added to my Ulti profile? Just curiosity.
sehgalanuj is offline  
Old Nov 30, 2023, 10:56 am
  #6540  
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Join Date: Dec 2017
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Posts: 610
Originally Posted by sehgalanuj

I traveled with my family for the first time recently since being Ulti. On our outbound I noticed my parents and wife had the ULTF on the printed boarding passes. The boarding passes were issued in AMS at the Ulti desk, but we all had separate PNRs that were "linked" by the Ulti team together. Upon return, we again had separate PNRs, which too were linked by the Ulti team, but I noticed that the ULTF remark only appeared for my parents' boarding passes issued in LIM but not my wife.

In CDG, as I mentioned, they were all let into the Ulti area of the lounge with me and even given pre-boarding. They have their own SkyPriority logo on the boarding passes since they're all Plat too, but I figured that the ULTF tag is what made it possible to get the pre-boarding with me. But when the ULTF didn't appear for my wife on the way back, I was wondering what is the real purpose of this tag? Does it appear on their BPs even if they travel on their own? Is it based on our PNRs being linked or because they are added to my Ulti profile? Just curiosity.
ULTF appears on the BP of the family members (added to your ulti profile) traveling together with you on the same PNR (or linked PNR).

It used to be that the BPs only mentioned ULTF, but not Skypriority, this issue used to create problems at fast track security at outstations. But that issue has since been fixed, and the BPs now always mention Sky Priority.

In my experience, no one has ever checked for ULTF tag when it comes to pre-boarding or access to ulti area. You can probably bring whoever you want with you.
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