Old May 9, 2019, 3:08 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sehgalanuj
FLYING BLUE ULTIMATE

Main facts
Ultimate is not a status in FB but a tag on Platinum / Platinum for life / Club 2000 Skipper existing status.
While regular FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning

XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).

To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main

New 03/2023 : a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.

Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR(lounge access is only in AFKL lounges here). Note that we had several reports in 2022 showing that SP benefits are not granted in practice to travel companions.
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.

Rules for eligible booking classes for the upgrade vouchers are described below :

AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C

KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C

Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.

Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrade on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY apps.

Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.

Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.

Please complete/edit this list as needed.

AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Otherwise no special treatment to report, apart pre-boarding sometimes granted Shame on KL !!!

Paris CDG
- CDG 2E:
  • Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding Escort confirmed to be provided as of October 2nd 2023
  • Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign. On occasions, ADP staff refuse entry despite show of ULTI boarding pass/status card. Lane confirmed functioning as of October 5th, 2023 (unmanned line)
- CDG 2F :
  • Departure : There is a special Ultimate check-in counter in the SkyP zone. Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line). Escort confirmed to be provided as of October 5th, 2023
  • Arrival : no special treatment to report
- CDG 2G :
  • Departure : Reserved space in the lounge
  • Arrival : no special treatment to report
- CDG 2C :
  • Arrival lounge : higher priority for a shower (Note : 2C arrival lounge definitely closed)
- CDG in connection : expedited transfer, possibly involving limo transfer, can be arranged upon request in case of short or endangered connection. Rarely provided spontaneously (need to call the TA, but acceptance is never guaranteed).

Paris ORY
  • Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
  • Arrival : no special treatment to report

EUROPE
Austria
- VIE: no special treatment to report

Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)

Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.

Denmark
- CPH: no special treatment to report

France (non-hubs)
- AJA: no special treatment to report
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs" for most recent update
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs" for most recent update
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided
- UIP: no special treatment to report

Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding

Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report

Hungary
- BUD: escort through security from check-in to lounge proposed

Ireland
- DUB: no special treatment to report

Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report

Netherlands
- AMS: see top of the list in "AFKL hubs" for most recent update

Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report

Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report

Portugal
- LIS: pre-boarding proposed upon request

Russia
- SVO: no special treatment to report
- LED: no special treatment to report

Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report

Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report

Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment

United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report

NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report

USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge + extra attentions from staff (table reserved for night service, etc)
- IAH: no special treatment to report
- JFK (AF only/terminal 1) : reserved table in the dining area of the lounge (upstairs), possible to benefit from the "night service" on all flights and not only the 2 last ones ex-JFK (update 09/2023 : no more night service in JFK lounge). Some kind of priority at the La Prairie spa (after P pax). KL flight no special treatments to report and access to Delta Sky Lounge at T4. Update as of 17th December 2022: dinner service not always offered, subject to whether the staff knows about this or not.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porshe transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge

Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival

CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided; as of 02/2024 pre-boarding offered at check-in and provided by gate-staff
- SCL: no special treatment to report; as of 03/2024 escort to lounge offered at departure check-in (not used), pick-up from lounge and pre-boarding done
- EZE: escort to lounge with special crew lane for immigration provided spontaneously

ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report (escort through security from check-in to lounge is now systematically refused, while provided during the 2 first years of Ulti)
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to lounge, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report


CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure

MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report

AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: Escort on arrival though immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)


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Flying Blue Platinum Ultimate Status

Old Jul 21, 2022, 7:55 am
  #5221  
 
Join Date: Feb 2017
Posts: 1,030
Originally Posted by PascalGie
Which airlines offer?
LH for corporate when you show your business activity to your LH corporate sales
Bullspread is offline  
Old Jul 21, 2022, 9:19 am
  #5222  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,028
Originally Posted by Clio_Rouge
The Day LH offers matching Ultimate to HON, I'll be the first in line...
I'll get HON in september
By the way, do you get it right away or should you wait Jan 1st as it used to be with Ulti back in the days ?
matmatlr is offline  
Old Jul 21, 2022, 12:08 pm
  #5223  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,831
Originally Posted by matmatlr
Just spent last week 6,5 k with LH/LX for my next trip to GRU in P

Pandemic has created an even bigger mess in the way AF deals with his clients
And then, it became the explanation for everything "Sorry, it's because of Covid" while rates keep increasing...
Just to calibrate things a bit between AF and LH/LX
  • LH/LX also suffer from issues. Not many last minute cancellations, but a fair share of delays especially on LH (I think in June only about 50% of flights were on time). It doesnt feel worse than AF.
  • LHLX are accommodating and finding solutions for their top customers, but not more or less than the ULTI service, although the HON service is somewhat easier to reach during certain hours.
  • As for First Class, I had the (extremely dubious) pleasure to be in a First Class/Premiere cabin of Air France, Lufthansa or Swiss once a day eight days in a row to shuttle between NY and different places in Europe, so I could really compare details. Happy to provide my personal comparison for each element of the offering if youre really interested, but to give you the essence: Id rank Air France and Swiss First Class as equally good, albeit with different strengths. Lufthansa First Class not at the same level, you may regret Air France, especially when transferring in Frankfurt.

Originally Posted by matmatlr
I'll get HON in september
By the way, do you get it right away or should you wait Jan 1st as it used to be with Ulti back in the days ?
You get it immediately, for the rest of the current year + 2 full years + until end of February of the following year. If you reach HON this September, you will have the status from September 2022 to February 2025. Your requalification period runs from January 2023 to December 2024. No carry-over of HON miles.

Being HON is better than being ULTI on flights where there is no First Class. On a scale from 0 to 10 with 10 being the best, Id give 4/10 for ULTI (opening the ULTI lane at 2E arrivals would make this a 6/10), and 8/10 for HON. Its very good, but not perfect. Youll see.
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San Gottardo is offline  
Old Jul 21, 2022, 12:52 pm
  #5224  
 
Join Date: Jul 2015
Location: HAG
Programs: ST E+, *G, some hotel gold...
Posts: 7,827
Originally Posted by San Gottardo
As for First Class, I had the (extremely dubious) pleasure to be in a First Class/Premiere cabin of Air France, Lufthansa or Swiss once a day eight days in a row to shuttle between NY and different places in Europe, so I could really compare details. Happy to provide my personal comparison for each element of the offering if youre really interested, but to give you the essence: Id rank Air France and Swiss First Class as equally good, albeit with different strengths. Lufthansa First Class not at the same level, you may regret Air France, especially when transferring in Frankfurt.
O_O

I mean, no doubt, if you have to shuttle between the US and Europe every day for a week straight, First is the way to do it... but man. I do not want to be in your shoes, expensive as they may be.
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Fabo.sk is offline  
Old Jul 21, 2022, 3:43 pm
  #5225  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,791
CDG-PRG (Y) : op-up to J
PRG-CDG (Y) : about a hundred pax in SP lane at boarding . I go to the gate to ask for pre-boarding to make sure I will have space for my cabin suitcase. Refusal and they told me to use the SP lane. No negotiation possible, they had no clue what Ulti was or they didn't care at all . Boarding started by zones 1/2 but of course they didn't check any eligibility so half of the plane boarded before me and there was already no more room for my suitcase in the overhead bins (they had to put a lot of cabin bags in the hold). The crew was great and compensated the bad boarding experience and the bad PRG subcontractor. Toward end of boarding, they found a place for my suitcase at the very front of J and they provided extra attentions during flight.
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Goldorak is online now  
Old Jul 21, 2022, 10:38 pm
  #5226  
 
Join Date: Jul 2022
Location: Lausanne
Programs: Air France Ultimate Platinum for Life
Posts: 3
Originally Posted by matmatlr
After almost 1 month, 5 emails and around 15 different calls, still not able to book my P ticket to MEX...
My sales contact promised to get back to me last week and despite trying to reach her every day, no answer and no feedback. In the meantime, my booking got canceled as it was not paid on-time...

I have company negotiated rates that I already applied in the past and now, AF refuses to apply the same % as the F fare I'm looking at (60 days in advance) is considered as a promo fare which has never been the case before... I sent them my last booking refs which were the same but still the same answer from them.

I am getting really pissed as I need to fight, call, send emails (almost on daily basis) and no one from AF cares ! Such a shame from them... an insult to FF that kept flying like sh*t during pandemic with over 100 flights a year
I contacted so far my sales contact, the commercial department, Ulti line, P sales director & Fidelity Program SVP and spent way too much time already
Hello Matmatlr

i don't know who is your AF correspondant, but you must change considering what your write down here.

my AF correspondant in Geneva is amazing and she would had provide the best solution in the next 24h
TomyGee is offline  
Old Jul 22, 2022, 1:25 am
  #5227  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,028
Originally Posted by TomyGee
Hello Matmatlr

i don't know who is your AF correspondant, but you must change considering what your write down here.

my AF correspondant in Geneva is amazing and she would had provide the best solution in the next 24h
Indeed, I will !
Tried to reach her again yesterday by phone and let her 2 voice mails asking her to call me back
Of course, no feedback and she's not working on friday
matmatlr is offline  
Old Jul 23, 2022, 11:24 am
  #5228  
 
Join Date: Sep 2011
Posts: 891
Whats the customer service phone number for platinum status. I am stuck and not getting any help.
troyhouse is offline  
Old Jul 23, 2022, 3:34 pm
  #5229  
 
Join Date: Oct 2021
Programs: AF Ultimate, LH Senator, BA Silver; MB Titanium, HH Diamond; Starbucks Gold
Posts: 55
Originally Posted by Goldorak
CDG-PRG (Y) : op-up to J
PRG-CDG (Y) : about a hundred pax in SP lane at boarding . I go to the gate to ask for pre-boarding to make sure I will have space for my cabin suitcase. Refusal and they told me to use the SP lane. No negotiation possible, they had no clue what Ulti was or they didn't care at all . Boarding started by zones 1/2 but of course they didn't check any eligibility so half of the plane boarded before me and there was already no more room for my suitcase in the overhead bins (they had to put a lot of cabin bags in the hold). The crew was great and compensated the bad boarding experience and the bad PRG subcontractor. Toward end of boarding, they found a place for my suitcase at the very front of J and they provided extra attentions during flight.
Ulti doesn't really exist in PRG, Zone 1 boarding (although really brief and not always announced) has been in place on all flights since approx. May, so the way to board first if one arrives at C2 when there is already a considerable line of Zone 2 and Zone 2 wannabees is to hang out by the window and then join the queue from there (making it clear to the staff one is Zone 1) - if one stands at the end, it is almost impossible to proceed during Zone 1 boarding.

LH/LX actually use the same subco and they are quite wonderful (also applies to other airports in the region) - no idea why that is the case.
yareku is offline  
Old Jul 25, 2022, 6:41 am
  #5230  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,028
Originally Posted by matmatlr
Indeed, I will !
Tried to reach her again yesterday by phone and let her 2 voice mails asking her to call me back
Of course, no feedback and she's not working on friday
Coming back to my booking nightmare experience...
I, now, have a feedback from my sales contact that the discount % she confirmed me by mail beginning of the year is not applicable any longer
They applied it twice this year but from now on, I will not benefit from it while I have a confirmation by mail

If any of you have some upper management contact in Sales department, please PM me as this answer is a joke
matmatlr is offline  
Old Jul 25, 2022, 6:47 am
  #5231  
 
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 469
Originally Posted by matmatlr
Coming back to my booking nightmare experience...
I, now, have a feedback from my sales contact that the discount % she confirmed me by mail beginning of the year is not applicable any longer
They applied it twice this year but from now on, I will not benefit from it while I have a confirmation by mail

If any of you have some upper management contact in Sales department, please PM me as this answer is a joke
Sad to read.
If i was you i would stop wasting my time.
Send a final mail to ulti asking them to escallate and share you will take your business elsewhere.
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PascalGie is offline  
Old Jul 25, 2022, 6:50 am
  #5232  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,831
Originally Posted by matmatlr
I, now, have a feedback from my sales contact that the discount % she confirmed me by mail beginning of the year is not applicable any longer
They applied it twice this year but from now on, I will not benefit from it while I have a confirmation by mail
Sorry, I must be daft, but I'd love to understand the facts: so you had a signed agreement in place with Air France for special rates between you/your company which gives/gave you access to preferred rates. Now they unilaterally simply declare that they are no longer bound by that agreement?
San Gottardo is offline  
Old Jul 25, 2022, 6:57 am
  #5233  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,028
Originally Posted by San Gottardo
Sorry, I must be daft, but I'd love to understand the facts: so you had a signed agreement in place with Air France for special rates between you/your company which gives/gave you access to preferred rates. Now they unilaterally simply declare that they are no longer bound by that agreement?
Indeed !
I had a discount % applicable on F rates (no restrictions) only for MEX.
When I signed the contract at the beginning of the year, this special % was not listed in the appendix but my sales contact confirmed me it was normal as it was an "exceptional" discount %; however, as it was confirmed from her by mail, it would applicable and they would deal internally between P & sales department.
I used this special % twice since the beginning of the year.

Today, the same sales contact just informed me that it's no longer available (despite her confirmations by mail earlier this year) and that if I wanted a cheaper direct flight, I could fly J
matmatlr is offline  
Old Jul 25, 2022, 7:06 am
  #5234  
 
Join Date: Jun 2020
Programs: FlyingBlue
Posts: 2,382
Originally Posted by matmatlr
Today, the same sales contact just informed me that it's no longer available (despite her confirmations by mail earlier this year) and that if I wanted a cheaper direct flight, I could fly J
That's so out-of-touch it's insulting.

Anyone who's a frequent flyer, AF shareholder, or a French taxpayer would agree that this kind of answer is totally unacceptable.
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maalloc is offline  
Old Jul 25, 2022, 7:26 am
  #5235  
 
Join Date: Sep 2021
Posts: 95
Originally Posted by matmatlr
Indeed !
I had a discount % applicable on F rates (no restrictions) only for MEX.
When I signed the contract at the beginning of the year, this special % was not listed in the appendix but my sales contact confirmed me it was normal as it was an "exceptional" discount %; however, as it was confirmed from her by mail, it would applicable and they would deal internally between P & sales department.
I used this special % twice since the beginning of the year.

Today, the same sales contact just informed me that it's no longer available (despite her confirmations by mail earlier this year) and that if I wanted a cheaper direct flight, I could fly J
I suppose you didn't get this answer in writing. It s SO insulting
Clio_Rouge is offline  

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