May 9, 2019, 3:08 pm
Last edit by: Goldorak
FLYING BLUE ULTIMATE
Main facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning
XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).
To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main
Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.
Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.
Rules for eligible booking classes for the upgrade vouchers are described below :
AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C
KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C
Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.
Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.
Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.
Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.
Please complete/edit this list as needed.
AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.
Paris CDG
Paris ORY
EUROPE
Austria
- VIE: no special treatment to report
Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)
Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.
Denmark
- CPH: no special treatment to report
France (non-hubs)
- AJA: no special treatment to reportMain facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning
XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).
To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main
Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.
Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.
Rules for eligible booking classes for the upgrade vouchers are described below :
AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)
Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C
KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C
Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.
Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.
Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.
Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.
Please complete/edit this list as needed.
AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.
Paris CDG
- CDG 2E:
- Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding
- Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign.
- Departure : There is a special Ultimate check-in counter in the SkyP zone (on the left of terminal). Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line).
- Arrival : no special treatment to report
- Departure : Reserved space in the lounge
- Arrival : no special treatment to report
Paris ORY
- Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
- Arrival : no special treatment to report
EUROPE
Austria
- VIE: no special treatment to report
Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)
Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.
Denmark
- CPH: no special treatment to report
France (non-hubs)
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs".
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs".
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided
Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding
Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report
Hungary
- BUD: escort through security from check-in to lounge proposed
Ireland
- DUB: no special treatment to report
Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report
Netherlands
- AMS: see top of the list in "AFKL hubs".
Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report
Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report
Portugal
- LIS: pre-boarding proposed upon request
Russia
- SVO: no special treatment to report
- LED: no special treatment to report
Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report
Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report
Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment
United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report
NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report
USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge.
- IAH: no special treatment to report
- JFK (AF only / terminal 1) : reserved table in the dining area of the lounge (upstairs),
- JFK (KL only / terminal 4) : no special treatments to report.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porsche transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge
Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival
CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided; as of 02/2024 pre-boarding offered at check-in and provided by gate-staff (inconsistently provided).
- SCL: as of 03/2024 escort to lounge offered at departure check-in, pick-up from lounge and pre-boarding done
- EZE: escort to lounge with special crew lane for immigration provided spontaneously
ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report.
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to private (crew) security, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report
CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure
MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report
AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: escort on arrival through immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)
Flying Blue Platinum Ultimate Status
May 17, 2019, 1:11 am
#2071
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
- Arrival : nothing
- Departure : an escort is spontaneously proposed from the check-in counter to the beginning of the security lane. But the agent doesn’t go through security with you so you are on your own for immigration and to the lounge. So could do much better.
Wiki updated
May 17, 2019, 9:59 pm
#2072
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524
Answering my own question for HND:
- Arrival : nothing
- Departure : an escort is spontaneously proposed from the check-in counter to the beginning of the security lane. But the agent doesn’t go through security with you so you are on your own for immigration and to the lounge. So could do much better.
Wiki updated
- Arrival : nothing
- Departure : an escort is spontaneously proposed from the check-in counter to the beginning of the security lane. But the agent doesn’t go through security with you so you are on your own for immigration and to the lounge. So could do much better.
Wiki updated
May 18, 2019, 1:46 am
#2073
Join Date: Apr 2017
Posts: 191
Long haul in J this week. On the flight outbound, zero utlimate service. Obviously no one in the crew consulted the passenger registry before departure. At the end of the flight, I talked to the chief purser and shared my concerns. I asked if ultimate service was optional. She took it positively and recognized they did not do a good job.
On the way back, with the same crew, service was perfect.
So, lesson is it is worth telling nicely the crew that we expect guidelines to be executed. I encourage you to do the same. If we all do that they may realize it is a must.
On the way back, with the same crew, service was perfect.
So, lesson is it is worth telling nicely the crew that we expect guidelines to be executed. I encourage you to do the same. If we all do that they may realize it is a must.
Last edited by breton1fr; May 18, 2019 at 2:21 am
May 18, 2019, 3:41 am
#2074
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,039
Long haul in J this week. On the flight outbound, zero utlimate service. Obviously no one in the crew consulted the passenger registry before departure. At the end of the flight, I talked to the chief purser and shared my concerns. I asked if ultimate service was optional. She took it positively and recognized they did not do a good job.
On the way back, with the same crew, service was perfect.
So, lesson is it is worth telling nicely the crew that we expect guidelines to be executed. I encourage you to do the same. If we all do that they may realize it is a must.
On the way back, with the same crew, service was perfect.
So, lesson is it is worth telling nicely the crew that we expect guidelines to be executed. I encourage you to do the same. If we all do that they may realize it is a must.
@breton1fr, what kind of guidelines do they have for Ulti on board ? Can we expect anything specific ?
May 18, 2019, 6:17 am
#2075
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524
Long haul in J this week. On the flight outbound, zero utlimate service. Obviously no one in the crew consulted the passenger registry before departure. At the end of the flight, I talked to the chief purser and shared my concerns. I asked if ultimate service was optional. She took it positively and recognized they did not do a good job.
On the way back, with the same crew, service was perfect.
So, lesson is it is worth telling nicely the crew that we expect guidelines to be executed. I encourage you to do the same. If we all do that they may realize it is a must.
On the way back, with the same crew, service was perfect.
So, lesson is it is worth telling nicely the crew that we expect guidelines to be executed. I encourage you to do the same. If we all do that they may realize it is a must.
May 18, 2019, 5:10 pm
#2077
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524
Earlier today, as I was heading for ORD, DL informed me that on account of a technical issue, the aircraft for my second flight tonight, from ATL to CDG, was replaced by an older one, devoid of a Premium Select cabin. As a result, they proactively rebooked me in W, on the AF flight leaving from ORD, offering as an alternative that I fly from ATL in the main cabin with a $500 voucher. They also asked me to contact immediately the DL customer service to state my choice. Instead, I wrote to the Travel Assistant team, requesting that they confirm the reservation on the AF flight from ORD, having learned in the meantime that tonight's aircraft is F-GZCF, i.e., the second aircraft of the A330 fleet that underwent retrofitting (ten years that we have all been waiting for this 
). Half an hour later, the Travel Assistant team sent me a short note, informing me that tonight I would be flying in the brand new J cabin of the A330 
. Ultimate service at its best!
Macaron54
). Half an hour later, the Travel Assistant team sent me a short note, informing me that tonight I would be flying in the brand new J cabin of the A330 . Ultimate service at its best!Macaron54
May 18, 2019, 6:13 pm
#2078
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Earlier today, as I was heading for ORD, DL informed me that on account of a technical issue, the aircraft for my second flight tonight, from ATL to CDG, was replaced by an older one, devoid of a Premium Select cabin. As a result, they proactively rebooked me in W, on the AF flight leaving from ORD, offering as an alternative that I fly from ATL in the main cabin with a $500 voucher. They also asked me to contact immediately the DL customer service to state my choice. Instead, I wrote to the Travel Assistant team, requesting that they confirm the reservation on the AF flight from ORD, having learned in the meantime that tonight's aircraft is F-GZCF, i.e., the second aircraft of the A330 fleet that underwent retrofitting (ten years that we have all been waiting for this ). Half an hour later, the Travel Assistant team sent me a short note, informing me that tonight I would be flying in the brand new J cabin of the A330 . Ultimate service at its best!
Macaron54
). Half an hour later, the Travel Assistant team sent me a short note, informing me that tonight I would be flying in the brand new J cabin of the A330 . Ultimate service at its best!Macaron54
May 25, 2019, 5:58 am
#2079
Join Date: Apr 2017
Posts: 33
More than 900 UXP year-to-date on my account and the perception that the Ultimate program is getting better & more consistently implemented... Service on the ground is overall pretty good at CDG, thanks to assistance to cut lines for immigration both ways, and special attention at the lounge. At outstations, this is really a lottery, with customer experience ranging from very good (e.g. IAH) to very bad (e.g. SIN & HKG).. On-board, I must say I have enjoyed overall very good and very consistent service on all flights. Nothing spectacular but typically nice attention and recognition of my Ultimate status. Even my long-haul KLM flights have been quite good !... It has taken (too much) time but it seems that messages have percolated through the AF organization.
May 25, 2019, 6:48 pm
#2080
Join Date: Aug 2017
Location: Singapore
Programs: FB PFL, ALL Diamond, Marriott Ambassador, EK PLAT, Air Caraďbes Diam, SQ PPS, ̷IHG Diam
Posts: 97
More than 900 UXP year-to-date on my account and the perception that the Ultimate program is getting better & more consistently implemented... Service on the ground is overall pretty good at CDG, thanks to assistance to cut lines for immigration both ways, and special attention at the lounge. At outstations, this is really a lottery, with customer experience ranging from very good (e.g. IAH) to very bad (e.g. SIN & HKG).. On-board, I must say I have enjoyed overall very good and very consistent service on all flights. Nothing spectacular but typically nice attention and recognition of my Ultimate status. Even my long-haul KLM flights have been quite good !... It has taken (too much) time but it seems that messages have percolated through the AF organization.
May 26, 2019, 8:05 am
#2081
Join Date: Apr 2017
Posts: 33
- Check-in is operated by a contractor that delivers bare minimum service. Always with a smile (we are in Singapore) but don’t expect people to go the extra mile.
- The dnata lounge is a zoo, always crowded and shared with many other airlines. Sometimes dirty & smelly. Really unacceptable in my opinion, but nobody cares.
May 27, 2019, 2:15 am
#2082
Join Date: Aug 2017
Location: Singapore
Programs: FB PFL, ALL Diamond, Marriott Ambassador, EK PLAT, Air Caraďbes Diam, SQ PPS, ̷IHG Diam
Posts: 97
Two main issues in Singapore:
- Check-in is operated by a contractor that delivers bare minimum service. Always with a smile (we are in Singapore) but don’t expect people to go the extra mile.
- The dnata lounge is a zoo, always crowded and shared with many other airlines. Sometimes dirty & smelly. Really unacceptable in my opinion, but nobody cares.
May 27, 2019, 4:58 am
#2083
Join Date: Feb 2017
Posts: 1,046
I flew recently in P to and from SIN as ULTI member. SQ was not available any more on the date for one leg , and I « had » to flight AF .
Experience was good but not as good as on SQ which I prefer (personal opinion).
On ground, I have noticed as well that teams make the job but nothing more.
On board, even if the seat is good , service is still too long with only 1 flight attendant for the whole cabine . Loading of food was quite selective with the minimum quantity available. PAX complaining that option was not available any more .
Usually i flight Asian careers to/from this region (SQ, CX, TG and KE) as they provide good F service notably. For sure AF P lounge is better but I have personally not so much time to spend there.
On the Africa and America zone, AF is well positioned towards competition and I prefer flying with them (LX remains a good alternative in F).
ULTI does not make so much difference in P except for the selection of main choice where I am usually asked first.
Experience was good but not as good as on SQ which I prefer (personal opinion).
On ground, I have noticed as well that teams make the job but nothing more.
On board, even if the seat is good , service is still too long with only 1 flight attendant for the whole cabine . Loading of food was quite selective with the minimum quantity available. PAX complaining that option was not available any more .
Usually i flight Asian careers to/from this region (SQ, CX, TG and KE) as they provide good F service notably. For sure AF P lounge is better but I have personally not so much time to spend there.
On the Africa and America zone, AF is well positioned towards competition and I prefer flying with them (LX remains a good alternative in F).
ULTI does not make so much difference in P except for the selection of main choice where I am usually asked first.
May 27, 2019, 5:59 am
#2084
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,834
Traveled in P from Singapore a few weeks ago, they didn't use the CIP lounge. Buggy picked me up from my incoming flight and dropped me at the Qantas lounge, which was used as the "official" lounge for Air France P passengers. The chap sitting next to me in the lounge sat next to me on the plane afterwards, so if this was an error then at least I wasn't the only person on whom that error was committed.