Old May 9, 2019, 4:08 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sehgalanuj
FLYING BLUE ULTIMATE

Main facts
Ultimate is not a status in FB but a « tag » on Platinum / Platinum for life / Club 2000 – Skipper existing status.
While regular FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning

XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).

To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main

New 03/2023 : a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.

Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR(lounge access is only in AFKL lounges here). Note that we had several reports in 2022 showing that SP benefits are not granted in practice to travel companions.
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.

Rules for eligible booking classes for the upgrade vouchers are described below :

AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C

KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C

Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.

Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrade on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY apps.

Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.

Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.

Please complete/edit this list as needed.

AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Otherwise no special treatment to report, apart pre-boarding sometimes granted – Shame on KL !!!

Paris CDG
- CDG 2E:
  • Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding Escort confirmed to be provided as of October 2nd 2023
  • Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign. On occasions, ADP staff refuse entry despite show of ULTI boarding pass/status card. Lane confirmed functioning as of October 5th, 2023 (unmanned line)
- CDG 2F :
  • Departure : There is a special Ultimate check-in counter in the SkyP zone. Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line). Escort confirmed to be provided as of October 5th, 2023
  • Arrival : no special treatment to report
- CDG 2G :
  • Departure : Reserved space in the lounge
  • Arrival : no special treatment to report
- CDG 2C :
  • Arrival lounge : higher priority for a shower (Note : 2C arrival lounge definitely closed)
- CDG in connection : expedited transfer, possibly involving limo transfer, can be arranged upon request in case of short or endangered connection. Rarely provided spontaneously (need to call the TA, but acceptance is never guaranteed).

Paris ORY
  • Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
  • Arrival : no special treatment to report

EUROPE
Austria
- VIE: no special treatment to report

Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)

Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.

Denmark
- CPH: no special treatment to report

France (non-hubs)
- AJA: no special treatment to report
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs" for most recent update
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs" for most recent update
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided
- UIP: no special treatment to report

Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding

Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report

Hungary
- BUD: escort through security from check-in to lounge proposed

Ireland
- DUB: no special treatment to report

Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report

Netherlands
- AMS: see top of the list in "AFKL hubs" for most recent update

Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report

Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report

Portugal
- LIS: pre-boarding proposed upon request

Russia
- SVO: no special treatment to report
- LED: no special treatment to report

Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report

Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report

Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment

United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report

NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report

USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge + extra attentions from staff (table reserved for night service, etc)
- IAH: no special treatment to report
- JFK (AF only/terminal 1) : reserved table in the dining area of the lounge (upstairs), possible to benefit from the "night service" on all flights and not only the 2 last ones ex-JFK (update 09/2023 : no more night service in JFK lounge). Some kind of priority at the La Prairie spa (after P pax). KL flight no special treatments to report and access to Delta Sky Lounge at T4. Update as of 17th December 2022: dinner service not always offered, subject to whether the staff knows about this or not.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porshe transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge

Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival

CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided
- SCL: no special treatment to report
- EZE: escort to lounge with special crew lane for immigration provided spontaneously

ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report (escort through security from check-in to lounge is now systematically refused, while provided during the 2 first years of Ulti)
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to lounge, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report


CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure

MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report

AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: Escort on arrival though immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)

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Flying Blue Platinum Ultimate Status

Old Sep 21, 2018, 12:37 pm
  #1501  
 
Join Date: May 2018
Posts: 732
Originally Posted by KLflyerRalph
Complimentary use for Ultimates of the upcoming paid facilities would be a proper benefit.
That should be a perk for all lounge visitors. I don’t know any lounge where folks have to pay for food after already paying entry fee.
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Old Sep 21, 2018, 1:03 pm
  #1502  
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Originally Posted by travelbits
You will notice that some of the "improvements" suddenly cost money, like decent food and drinks ...
. . . and you will notice that in the clip they only mention this as discreetly as possible. The narration is horrible, by the way.

Johan
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Old Sep 21, 2018, 2:51 pm
  #1503  
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Originally Posted by BobTL

That should be a perk for all lounge visitors. I don’t know any lounge where folks have to pay for food after already paying entry fee.
DL did that in JFK T4 and in ATL lounges but I think they stopped now. But they still do it for most of alcoholic drinks outside the cheap basic ones.
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Old Sep 21, 2018, 2:55 pm
  #1504  
 
Join Date: May 2018
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Originally Posted by Goldorak

DL did that in JFK T4 and in ATL lounges but I think they stopped now. But they still do it for most of alcoholic drinks outside the cheap basic ones.
Is T4 where KL departs? Yes the more luxury alcoholic drinks are for a fee.
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Old Sep 21, 2018, 5:07 pm
  #1505  
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At-cost fee, though. So a small bottle of actual champagne in the T4 Skyclub is 10-13$. I prefer that to only having free options and having to go elsewhere to buy an (overpriced) drink from non-well liquor. People get so hung up if a company wants to charge for something — let's see what it's going to be like and then issue judgement. I'm not optimistic (the lounge is terrible as it is) but let's at least give it a chance.
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Old Sep 21, 2018, 6:20 pm
  #1506  
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Originally Posted by caliform
At-cost fee, though. So a small bottle of actual champagne in the T4 Skyclub is 10-13$. I prefer that to only having free options and having to go elsewhere to buy an (overpriced) drink from non-well liquor. People get so hung up if a company wants to charge for something — let's see what it's going to be like and then issue judgement. I'm not optimistic (the lounge is terrible as it is) but let's at least give it a chance.
AA has the same (North American) system as DL (basic drinks free and "premium" drinks at a charge) in its ordinary lounges in the US (i.e. except the handful of 'flagship' lounges). However, BA frequent flyers are given drink chits at lounge reception to get "premium" drinks for free.
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Old Sep 22, 2018, 5:45 am
  #1507  
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Originally Posted by BobTL
Is T4 where KL departs?
In all DL SkyClubs having an attended bar.

Originally Posted by caliform
At-cost fee, though. So a small bottle of actual champagne in the T4 Skyclub is 10-13$. I prefer that to only having free options and having to go elsewhere to buy an (overpriced) drink from non-well liquor. People get so hung up if a company wants to charge for something — let's see what it's going to be like and then issue judgement. I'm not optimistic (the lounge is terrible as it is) but let's at least give it a chance.
Bolding is mine. At that price it’s certainly not Champagne but a cheap sparkling wine.
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Old Sep 22, 2018, 10:24 am
  #1508  
 
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Originally Posted by Goldorak

DL did that in JFK T4 and in ATL lounges but I think they stopped now. But they still do it for most of alcoholic drinks outside the cheap basic ones.
I won't mind and even understand for the alcohols but that's coming from someone who prefers to not avoid alcohol during travels unless there's something I want to taste.
That's the food I won't stand to see coming at a fee, especially from KLM because they REALLY have a long way to go.
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Old Sep 22, 2018, 10:41 am
  #1509  
 
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Originally Posted by Goldorak
DL did that in JFK T4 and in ATL lounges but I think they stopped now. But they still do it for most of alcoholic drinks outside the cheap basic ones.


I confirm. Most, if not all DL lounges have a cash bar, where you get served your complimentary basic Gallo-like wine and SweetWater beer (don't forget to tip, which is never mandatory, but always expected). For the more sophisticated, top-shelf drinks, you have to cough up the usual $10, give or take, which adds up to the $495 annual membership if you have not reached the required DL Medallion status, or do not have an AMEX DL credit card (incidentally, if you do have the latter, the two first premium drinks are on DL). Of course, top-tier PAXs of all SkyTeam partners flying international can access the DL lounges free of charge and enjoy the complimentary basic drinks available on the menu.

I wonder whether this is the future of all AFKL lounges. AF has set the bar really high, keeping serving complimentary premium wines in its lounges through the years, notably at CDG, but if KLM starts to nickel-and-dime its passengers, why wouldn't AF too? The AF ground staff has taunted the airline for allowing virtually anyone to enter for a nominal fee, which has resulted in overcrowded lounges and lower service standards (they also trace back, perhaps abusively, the upsurge of thefts from the moment the lounges were "democratized"). Looking at Schiphol, it is clear that the lounges are exaggeratedly crowded, that the service is overly minimalist, and that the business model is not the right one. In the refurbished Crown lounge, with doubled capacity, PAXs will be offered to choose between the complimentary liquid plumber, or more sophisticated alcoholic beverages, which will come with a price tag. Some have argued on this thread that improved food and drinks ought to remain free of charge to everyone. I do agree, with a proviso. Irrespective of how profitable lounges can be for the airlines, they should be restricted to the true frequent-fliers, to the top-tier PAXs, which is the only way to guarantee suitable service standards. I am afraid we are going in the opposite direction...
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Old Sep 22, 2018, 10:55 am
  #1510  
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Originally Posted by Macaron54
they should be restricted to the true frequent-fliers, to the top-tier PAXs, which is the only way to guarantee suitable service standards.
Can anybody else recall the days when KL had not just one but two RoyalWing lounges at AMS?

Massive and overcrowded lounges are becoming the norm everywhere. AMS at least has its own Privium lounges.

Johan
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Old Sep 22, 2018, 2:26 pm
  #1511  
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Originally Posted by Macaron54
The AF ground staff has taunted the airline for allowing virtually anyone to enter for a nominal fee
1) There is nothing "nominal" about a fee of €35 or €45 for lounge access;
2) I do not understand what "taunting" an airline means; perhaps you have another word in mind?
3) It is a decision by AF management to allow all FB members or PE pax to enter lounges against payment of a fee. I do not understand what your reference to "AF ground staff" means here.
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Old Sep 22, 2018, 3:26 pm
  #1512  
 
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I had almost forgotten what an exegete you were, NickB :
Originally Posted by NickB
1) There is nothing "nominal" about a fee of €35 or €45 for lounge access;

Just a sarcasm on a rhetorical meiosis, referring to comments often heard at the entrance of lounges (e.g., at DL lounges, flying domestic, but not international on the same day, and being offered access for a nominal $59 entrance fee; nothing insignificant, indeed, here ).
Originally Posted by NickB
2) I do not understand what "taunting" an airline means; perhaps you have another word in mind?

Go to Merriam: Transitive verb. To reproach or challenge in a mocking or insulting manner (which is precisely what we have here).
Originally Posted by NickB
3) It is a decision by AF management to allow all FB members or PE pax to enter lounges against payment of a fee. I do not understand what your reference to "AF ground staff" means here.

That the management of a company makes a decision does not preclude its employees from challenging it. Strictly speaking, from what I hear from the lounge staff, I am not sure all FB members are allowed to enter the lounges. Silvers may (against payment of a nominal fee ), but probably not Explorers (or perhaps on a case-by-case basis, pending seat/space availability).
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Old Sep 22, 2018, 5:08 pm
  #1513  
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Originally Posted by Macaron54
IGo to Merriam: Transitive verb. To reproach or challenge in a mocking or insulting manner (which is precisely what we have here).
Ah, thanks. I think that I finally understand what you mean but are you sure that you really mean "taunt" rather than merely "criticise"? AIUI, "to taunt" presuppose that you expressly address your mockery/challenge to the person being taunted, i.e. it is not something that you do behind their back or that you address to a third party or just among yourselves, so the AF ground staff "taunting" the airline (by which, presumably, you mean the airline's management), you would need the ground staff to actually communicate to the persons being taunted (viz. AF management here) expressly telling them that they are stupid to have introduced such a policy. Has this actually happened?

Strictly speaking, from what I hear from the lounge staff, I am not sure all FB members are allowed to enter the lounges.
This is what it says on the AF website under purchase a lounge option before departure:
Originally Posted by af.com
- The Lounge Option before departure gives you access to all 28 Air France lounges. This option is offered to customers traveling in the Premium Economy cabin and to all customers who join the Flying Blue program,* regardless of their travel class. You can purchase a Lounge Option before departure** on the day of your flight, at the lounge reception desk or at an interactive kiosk.
(emphasis added)
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Old Sep 22, 2018, 6:32 pm
  #1514  
 
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Originally Posted by NickB
Ah, thanks. I think that I finally understand what you mean but are you sure that you really mean "taunt" rather than merely "criticise"? AIUI, "to taunt" presuppose that you expressly address your mockery/challenge to the person being taunted, i.e. it is not something that you do behind their back or that you address to a third party or just among yourselves, so the AF ground staff "taunting" the airline (by which, presumably, you mean the airline's management), you would need the ground staff to actually communicate to the persons being taunted (viz. AF management here) expressly telling them that they are stupid to have introduced such a policy. Has this actually happened?


I would have to say yes, although I did not witness it. The AF people are known for not mincing their words, and now that you confirm with supporting evidence that virtually anyone with an FB membership can come to the lounge, I would not be surprised if they, indeed, expressed their contempt and disapproval with the harshest possible words (especially if this managerial decision does not come with an addition of staff to preserve the service standards, which, I believe, it did not).
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Old Sep 23, 2018, 12:36 am
  #1515  
 
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But back to the topic Ultimate: what ever KL will do in their new lounge, Ultimate should have a reserved area (where for sure food and drinks should be for free!). That’s exactly -one of- the point when considering benefits to Ultimate.
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