Platinum service line
Oct 13, 2014, 12:40 pm
#1
Original Poster
Join Date: Oct 2006
Location: Paris, France
Programs: Flying Blue (LTPE) All (Gold)
Posts: 1,519
Platinum service line
AF/KL TA site:
"As of October 22, 2014, a new service will be launched in seven European countries (ES, PT, IT, NO, SE, DK & FI): Platinum Service Line. This personalized service is exclusively for Platinum members, Club 2000 and Skippers: a phone number / unique email address dedicated to the travel issues for these clients: reservations, luggage, information or other Flying Blue questions: "One number for all! "
This service will be a first time offered in English and French, from Monday to Friday from 8 am 00-20 am 00 and Saturday and Sunday from 9 am 00-17 am 30.
This service was successfully launched in Germany, China, Hong Kong, Taiwan, Switzerland and Austria. It will be soon extended to other countries (eg the Netherlands, Belgium and Luxembourg)."
France?
"As of October 22, 2014, a new service will be launched in seven European countries (ES, PT, IT, NO, SE, DK & FI): Platinum Service Line. This personalized service is exclusively for Platinum members, Club 2000 and Skippers: a phone number / unique email address dedicated to the travel issues for these clients: reservations, luggage, information or other Flying Blue questions: "One number for all! "
This service will be a first time offered in English and French, from Monday to Friday from 8 am 00-20 am 00 and Saturday and Sunday from 9 am 00-17 am 30.
This service was successfully launched in Germany, China, Hong Kong, Taiwan, Switzerland and Austria. It will be soon extended to other countries (eg the Netherlands, Belgium and Luxembourg)."
France?
Oct 13, 2014, 10:07 pm
#2
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
The German service is outstanding.
- Never on hold
- Very friendly agents
- Competent agents
- Pragmatic, forthcoming solutions
- Survey (email) after every call
In my opinion, a very welcome, very beneficial service.
- Never on hold
- Very friendly agents
- Competent agents
- Pragmatic, forthcoming solutions
- Survey (email) after every call
In my opinion, a very welcome, very beneficial service.
Oct 13, 2014, 11:09 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Oct 14, 2014, 1:59 am
#4
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,953
Right. The best being that they can handle Flying Blue requests! I had to tell the agent last time that "TPE" was Taipei in Taiwan and not Tampa, in USA...
Dec 3, 2014, 3:23 am
#5
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
New Elite line for France
I received a FB newsletter this morning by e-mail and there was something that particularly catched my attention : a new France Elite line (regular number, no overcharge) accessible 24/7
Which translates into :
Need for advice ? A last minute change on your flight ? As an Elite member of FB, you deserve all our attention and the best possible service. To show our appreciation, we have created a new Elite assistance line. Simply call 01 XX XX XX XX. With this service available 24/7, you benefit from a priority access to one of our travel advisors.
This is a good news obviously. But what is not clear to me is :
- is this the same kind of elite line discussed in this thread, dealing with all kind of demands (revenue bookings, FB bookings, flight changes, luggage problems, etc)
- are they dealing only with FB-related matters and if yes are they also taking care of initial bookings or only changes after initial reservation ?
If somebody has information, they are more than welcome
Besoin d'un conseil ? Un changement de derničre minute sur votre vol ?
En tant que membre Elite Flying Blue, vous méritez toute notre attention et le meilleur service qui soit. Pour vous témoigner notre reconnaissance, nous mettons ŕ disposition un service d'assistance téléphonique dédié. Appelez simplement 01 XX XX XX XX.
Avec ce service disponible. 24 h/24 et 7 j/7, vous bénéficiez d’un accčs prioritaire ŕ l’un de nos conseillers.
En tant que membre Elite Flying Blue, vous méritez toute notre attention et le meilleur service qui soit. Pour vous témoigner notre reconnaissance, nous mettons ŕ disposition un service d'assistance téléphonique dédié. Appelez simplement 01 XX XX XX XX.
Avec ce service disponible. 24 h/24 et 7 j/7, vous bénéficiez d’un accčs prioritaire ŕ l’un de nos conseillers.
Need for advice ? A last minute change on your flight ? As an Elite member of FB, you deserve all our attention and the best possible service. To show our appreciation, we have created a new Elite assistance line. Simply call 01 XX XX XX XX. With this service available 24/7, you benefit from a priority access to one of our travel advisors.
This is a good news obviously. But what is not clear to me is :
- is this the same kind of elite line discussed in this thread, dealing with all kind of demands (revenue bookings, FB bookings, flight changes, luggage problems, etc)
- are they dealing only with FB-related matters and if yes are they also taking care of initial bookings or only changes after initial reservation ?
If somebody has information, they are more than welcome
Dec 3, 2014, 3:44 am
#7
Original Poster
Join Date: Oct 2006
Location: Paris, France
Programs: Flying Blue (LTPE) All (Gold)
Posts: 1,519
It is the same phone number written for AF reservation on the FB card...
And this mail is too general (with some promotions etc...) to be considered, IMHO, as the "Platinum line" mentioned in the OP.
And this mail is too general (with some promotions etc...) to be considered, IMHO, as the "Platinum line" mentioned in the OP.
Dec 3, 2014, 5:38 am
#10
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Oups you're right. It is the same number as Le Club 
I didn't pay attention and knowing the way it was written on the e-mail, I really believed it was something new. Shame on me 
. I am a victim of FB marketing blabla 
Moderators, feel free to delete this false good news.
I didn't pay attention and knowing the way it was written on the e-mail, I really believed it was something new. Shame on me . I am a victim of FB marketing blabla Moderators, feel free to delete this false good news.
Dec 3, 2014, 8:21 am
#11
Original Poster
Join Date: Oct 2006
Location: Paris, France
Programs: Flying Blue (LTPE) All (Gold)
Posts: 1,519
since "le club" phone line is now available for all elites, we wait, in France, for a new Platinum line, even it was only announced for ES, PT, IT, NO, SE, DK & FI...
Dec 3, 2014, 9:48 am
#12
Join Date: Jun 2005
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Posts: 4,749
Dec 3, 2014, 10:50 am
#13
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Dec 26, 2014, 7:23 am
#14
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
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Feb 2, 2015, 11:21 am
#15
Join Date: Jun 2005
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Posts: 4,749
Noticed today that a link to Platinum Service Line is available when I log on www.flyingblue.com
The link is however leading nowhere.
The link is however leading nowhere.