Platinum service line

Old Oct 13, 14, 1:40 pm
  #1  
Original Poster
 
Join Date: Oct 2006
Location: Paris, France
Programs: Flying Blue (LTPE) Le Club AccorHotels (Gold)
Posts: 1,455
Platinum service line

AF/KL TA site:

"As of October 22, 2014, a new service will be launched in seven European countries (ES, PT, IT, NO, SE, DK & FI): Platinum Service Line. This personalized service is exclusively for Platinum members, Club 2000 and Skippers: a phone number / unique email address dedicated to the travel issues for these clients: reservations, luggage, information or other Flying Blue questions: "One number for all! "

This service will be a first time offered in English and French, from Monday to Friday from 8 am 00-20 am 00 and Saturday and Sunday from 9 am 00-17 am 30.

This service was successfully launched in Germany, China, Hong Kong, Taiwan, Switzerland and Austria. It will be soon extended to other countries (eg the Netherlands, Belgium and Luxembourg)."

France?
delanotre is offline  
Old Oct 13, 14, 11:07 pm
  #2  
 
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, Bonvoy Titanium, FB LP, LH SEN, Ctrip Diamond VIP.
Posts: 3,002
The German service is outstanding.

- Never on hold
- Very friendly agents
- Competent agents
- Pragmatic, forthcoming solutions
- Survey (email) after every call

In my opinion, a very welcome, very beneficial service.
Chinatrvl is offline  
Old Oct 14, 14, 12:09 am
  #3  
FlyerTalk Evangelist
Accor 25+ Badge 2020 FlyerTalk Awards
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 14,448
Originally Posted by delanotre View Post
France?
Yes, I thought the same :roll eyes:
We have Le Club Elite line with excellent agents most of the time, but that's not the same than this new Platinum line.
Goldorak is online now  
Old Oct 14, 14, 2:59 am
  #4  
 
Join Date: Jan 2011
Location: Paris, France
Programs: FB LTPE+C2000, EK Gold, TK *S, SPG PP+Amb+LTPP, IHG Platinum, Accorhotels Gold
Posts: 1,492
Right. The best being that they can handle Flying Blue requests! I had to tell the agent last time that "TPE" was Taipei in Taiwan and not Tampa, in USA...
olivedel is offline  
Old Dec 3, 14, 4:23 am
  #5  
FlyerTalk Evangelist
Accor 25+ Badge 2020 FlyerTalk Awards
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 14,448
Thumbs up New Elite line for France

I received a FB newsletter this morning by e-mail and there was something that particularly catched my attention : a new France Elite line (regular number, no overcharge) accessible 24/7

Besoin d'un conseil ? Un changement de dernière minute sur votre vol ?
En tant que membre Elite Flying Blue, vous méritez toute notre attention et le meilleur service qui soit. Pour vous témoigner notre reconnaissance, nous mettons à disposition un service d'assistance téléphonique dédié. Appelez simplement 01 XX XX XX XX.
Avec ce service disponible. 24 h/24 et 7 j/7, vous bénéficiez d’un accès prioritaire à l’un de nos conseillers.
Which translates into :
Need for advice ? A last minute change on your flight ? As an Elite member of FB, you deserve all our attention and the best possible service. To show our appreciation, we have created a new Elite assistance line. Simply call 01 XX XX XX XX. With this service available 24/7, you benefit from a priority access to one of our travel advisors.

This is a good news obviously. But what is not clear to me is :
- is this the same kind of elite line discussed in this thread, dealing with all kind of demands (revenue bookings, FB bookings, flight changes, luggage problems, etc)
- are they dealing only with FB-related matters and if yes are they also taking care of initial bookings or only changes after initial reservation ?

If somebody has information, they are more than welcome
Goldorak is online now  
Old Dec 3, 14, 4:36 am
  #6  
 
Join Date: Jun 2005
Location: Mostly 🇸🇬 often 🇫🇷 or 🇭🇰
Programs: Many
Posts: 4,711
That sounds nice ! Unfortunately I haven't received that newsletter.
bodory is offline  
Old Dec 3, 14, 4:44 am
  #7  
Original Poster
 
Join Date: Oct 2006
Location: Paris, France
Programs: Flying Blue (LTPE) Le Club AccorHotels (Gold)
Posts: 1,455
It is the same phone number written for AF reservation on the FB card...
And this mail is too general (with some promotions etc...) to be considered, IMHO, as the "Platinum line" mentioned in the OP.
delanotre is offline  
Old Dec 3, 14, 4:51 am
  #8  
 
Join Date: Jun 2005
Location: Mostly 🇸🇬 often 🇫🇷 or 🇭🇰
Programs: Many
Posts: 4,711
I assume it is a different number than the 01 48 xx 2000 (Elite Line, formerly called Le Club)?
bodory is offline  
Old Dec 3, 14, 4:59 am
  #9  
Original Poster
 
Join Date: Oct 2006
Location: Paris, France
Programs: Flying Blue (LTPE) Le Club AccorHotels (Gold)
Posts: 1,455
Originally Posted by bodory View Post
I assume it is a different number than the 01 48 xx 2000 (Elite Line, formerly called Le Club)?
No it is the same.
delanotre is offline  
Old Dec 3, 14, 6:38 am
  #10  
FlyerTalk Evangelist
Accor 25+ Badge 2020 FlyerTalk Awards
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 14,448
Oups you're right. It is the same number as Le Club I didn't pay attention and knowing the way it was written on the e-mail, I really believed it was something new. Shame on me . I am a victim of FB marketing blabla
Moderators, feel free to delete this false good news.
Goldorak is online now  
Old Dec 3, 14, 9:21 am
  #11  
Original Poster
 
Join Date: Oct 2006
Location: Paris, France
Programs: Flying Blue (LTPE) Le Club AccorHotels (Gold)
Posts: 1,455
since "le club" phone line is now available for all elites, we wait, in France, for a new Platinum line, even it was only announced for ES, PT, IT, NO, SE, DK & FI...
delanotre is offline  
Old Dec 3, 14, 10:48 am
  #12  
 
Join Date: Jun 2005
Location: Mostly 🇸🇬 often 🇫🇷 or 🇭🇰
Programs: Many
Posts: 4,711
Originally Posted by delanotre View Post
since "le club" phone line is now available for all elites, we wait, in France, for a new Platinum line, even it was only announced for ES, PT, IT, NO, SE, DK & FI...
To my knowledge, Le Club (aka Elite Line) has always been available for Silver and above included.
bodory is offline  
Old Dec 3, 14, 11:50 am
  #13  
FlyerTalk Evangelist
Accor 25+ Badge 2020 FlyerTalk Awards
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 14,448
Originally Posted by bodory View Post
To my knowledge, Le Club (aka Elite Line) has always been available for Silver and above included.
Yes, I confirm.
Goldorak is online now  
Old Dec 26, 14, 8:23 am
  #14  
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM LTP| Emirates Gold |InterContinental Spire RA |A Club Gold |AMEX Plat| Visa Plat |Hertz P
Posts: 8,624
Originally Posted by olivedel View Post
Right. The best being that they can handle Flying Blue requests! I had to tell the agent last time that "TPE" was Taipei in Taiwan and not Tampa, in USA...
I thought myself it was Tout Pour les ElitePlus
nicolas75 is offline  
Old Feb 2, 15, 12:21 pm
  #15  
 
Join Date: Jun 2005
Location: Mostly 🇸🇬 often 🇫🇷 or 🇭🇰
Programs: Many
Posts: 4,711
Noticed today that a link to Platinum Service Line is available when I log on www.flyingblue.com



The link is however leading nowhere.
bodory is offline  

Thread Tools
Search this Thread
Search Engine: