rosensfole

Good point well made.

I have recently turned down the invitations but I suspect take-up will be higher in future.

Goldorak

Mirk

Maybe I wasn't clear. I had a 4 segments round trip, I was offered 500 miles for doing the quality observer survey on one of the legs.
Total at the end of the trip: 622 miles from flying and 500 from the quality observer. (+ another 500 because of what I suspect is a glitch).

My point was that in this case, the bonus from the quality observer accounts for almost as much as the flying.

Solevita

You read it as I did, the subtle lack of 'd' makes 'double' the difference

The total miles earned for the trip has almost doubled, not that the 500 was twice the miles earned for the trip.

Goldorak

Andy82

I've just received the following email from TNS NIPO, on behalf of AIR FRANCE and KLM:

The only great improvements in lounges was indeed the opening of the new 2G lounge and the one on 2E Hall L. Where was the improvement of the on-board video system, apart from the new systems put in place in BEST cabins?
We should probably complain more on retrofitting A380s/777s and the food of the KL lounges. Unfortunately most of my QO requests were on AF flights, recently.

AlvinMaker

I think you missed the actual goal of this email... :-) Let's read further:
​​​​​​
It's a positive way to send their Privacy Policy update following GDPR (especially as they're a bit late), although it would be nice to know which examples they had in mind!

FMTTM1

+1

KLBGO

I have just been selected to do free survey work for AFKL. Seems like they think 500 miles is worth reading a long email, downloading an app, learning to use the app, fill in registration information, do the survey along each step of the journey - and then probably have to file a complaint about not getting credited the 500 miles...

Edit: And, oh! I forgot. I am paying for the trip -- not them...

Ditto

I never had troubles getting those 500 miles to credit, the 20% discount in their webshop is also quite nifty.
Whether or not it's worth your time is entirely up to you, the survey itself doesn't take more than 10 minutes all together.

caliform

I really only do this when I have a very long flight — I figured it helps the airline a bit. The miles aren't really a great compensation.

Macaron54

Could we possibly go any lower? When I argued that the result of the reinvented FB was an unparalleled meager accrual of miles, a number of people jumped the gun retorting that it was not as bleak as it looked. It is in fact as bad as it looks. 258 miles for CDG to AMS in J is a joke, to the extent that the 500-mile compensation to fill out the QO survey now suddenly becomes appealing. Since this thread is about the QO program, let me add that I have always been advocating that in order to guarantee an unbiased evaluation, the compensation ought to be minimalist. Said differently, we do it because we are concerned PAXs and (naively) feel we can contribute to a better airline, not for a fat wad of miles. Today, my attitude has changed, as after five years in the QO program, filling out countless questionnaires, I see zero improvement. If anything, I see at best stagnation, and in some cases clear-cut deterioration, while competing airlines keep improving their fleet and services. At this stage, I am almost inclined to encourage anyone to gobble the 500-mile compensation, and fill out the survey as quickly as possible with random answers — it won't make much of a difference in the end.

Macaron54

Xandrios

....I checked my statements and last time I received the 500 miles is February. Seems their computer can't count!

aviationbuff

I received an invitation to participate in yet another Quality Observer survey, but their iOS app does not seem to load anymore ('failed to connect'). Tried to re-install the app but it didn't help. Does anyone else have the same problem?

Daandeluxe