Nov 4, 2013, 1:57 pm
Last edit by: Gajan
Between 1 September 2013 and 31 March 2018 the co-branded Gold & Platinum Flying Blue American Express cards also gave you Level Miles for purchases at AF/KL.
The Gold card will give you 1.5 Level Miles & Award Miles for AF/KL purchases; the Platinum card will give you 2 Level Miles & Award miles for AF/KL purchases.
As of 31 March 2018 the Flying Blue American Express co-cards give the main cardholder additional XP's when reaching the membership anniversary:
The Gold card will give you 1.5 Level Miles & Award Miles for AF/KL purchases; the Platinum card will give you 2 Level Miles & Award miles for AF/KL purchases.
As of 31 March 2018 the Flying Blue American Express co-cards give the main cardholder additional XP's when reaching the membership anniversary:
- Silver: 15XP;
- Gold: 30 XP
- Platinum: 60 XP
Co-branded American Express cards: France and the Netherlands
Aug 13, 2018, 4:53 am
#346
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,118
AMEX FLYING BLUE (KLM) Platinum
A kind warning regarding lost or stolen cards for which AMEX states on their website, that when needed replacement cards often can be arranged within 24 hours.
AMEX did not make any effort to fulfill this promise and their alternative was not acceptable. As a result we had to arrange for alternative funds just before departure on a long (haul) trip.
QUOTE (from the Amex website: https://www.americanexpress.com/nl/c...-diefstal.html).
Our recent experience is not that good. Upon reporting a lost card, the agent forgot to arrange for a new card. When reminded a week later, they were not willing to expedite matters and when I reminded them the next day about the promise on the website they apologised, but were unable to help, (which I understand).
A kind warning regarding lost or stolen cards for which AMEX states on their website, that when needed replacement cards often can be arranged within 24 hours.
AMEX did not make any effort to fulfill this promise and their alternative was not acceptable. As a result we had to arrange for alternative funds just before departure on a long (haul) trip.
QUOTE (from the Amex website: https://www.americanexpress.com/nl/c...-diefstal.html).
Kan ik een vervangende noodkaart aanvragen?
Ja, wij proberen in geval van nood zo snel mogelijk een vervangende (nood)kaart voor u te regelen. Vaak lukt dat binnen 24 uur, waar u ook bent ter wereld. Mocht het langer duren, dan zorgen wij voor een passende noodoplossing, zodat u uw noodzakelijke uitgaven zo goed mogelijk kunt blijven doen.
UNQUOTEJa, wij proberen in geval van nood zo snel mogelijk een vervangende (nood)kaart voor u te regelen. Vaak lukt dat binnen 24 uur, waar u ook bent ter wereld. Mocht het langer duren, dan zorgen wij voor een passende noodoplossing, zodat u uw noodzakelijke uitgaven zo goed mogelijk kunt blijven doen.
Our recent experience is not that good. Upon reporting a lost card, the agent forgot to arrange for a new card. When reminded a week later, they were not willing to expedite matters and when I reminded them the next day about the promise on the website they apologised, but were unable to help, (which I understand).
p.s. You cannot judge the performance of a product based on the failure of one employee.
There must be more to your story.
Aug 14, 2018, 1:29 am
#347
Join Date: Feb 2010
Programs: Flying Blue Platinum | Shangri La Jade |Hilton Gold | Marriott Gold | WY gold |
Posts: 106
1. I reported a lost card to agent 1
2. A week later agent 2 told me that no replacement card had been ordered, but that she would do so. When she mentioned delivery at the holiday destination I declined, because it was a campervan trip. She said that she could not deliver to Nld on time before departure.
3. The next day I read on the website about 24h delivery and I called again, still 24h before departure and agent 3 told me there was no way to deliver w/i 24h.
That's it. What more could possibly be behind this from my side?
And, you misread my post. I don't judge AMEX. I only reported my experience and warned readers not to depend on the "often" 24h promise.
In addition, None of the agents took any initiative to offer me an fit-for-purpose emergency solution, as also promised on the website.
AMEX has no email route to complain. Just the agents on the phone.
Aug 14, 2018, 3:58 am
#348
Join Date: Dec 2012
Location: DUS, BRU, POA
Programs: Skyteam E+ (FB PfL), Latam Black, LH MM, Iberia plus, HH: Diamond, Marriott Bonvoy: Plat
Posts: 1,119
There is not more to the story.
1. I reported a lost card to agent 1
2. A week later agent 2 told me that no replacement card had been ordered, but that she would do so. When she mentioned delivery at the holiday destination I declined, because it was a campervan trip. She said that she could not deliver to Nld on time before departure.
3. The next day I read on the website about 24h delivery and I called again, still 24h before departure and agent 3 told me there was no way to deliver w/i 24h.
That's it. What more could possibly be behind this from my side?
And, you misread my post. I don't judge AMEX. I only reported my experience and warned readers not to depend on the "often" 24h promise.
In addition, None of the agents took any initiative to offer me an fit-for-purpose emergency solution, as also promised on the website.
AMEX has no email route to complain. Just the agents on the phone.
1. I reported a lost card to agent 1
2. A week later agent 2 told me that no replacement card had been ordered, but that she would do so. When she mentioned delivery at the holiday destination I declined, because it was a campervan trip. She said that she could not deliver to Nld on time before departure.
3. The next day I read on the website about 24h delivery and I called again, still 24h before departure and agent 3 told me there was no way to deliver w/i 24h.
That's it. What more could possibly be behind this from my side?
And, you misread my post. I don't judge AMEX. I only reported my experience and warned readers not to depend on the "often" 24h promise.
In addition, None of the agents took any initiative to offer me an fit-for-purpose emergency solution, as also promised on the website.
AMEX has no email route to complain. Just the agents on the phone.
Aug 14, 2018, 5:56 am
#349
Join Date: Oct 2016
Location: AMS
Programs: Hilton Diamond, FB Plat
Posts: 312
Aug 14, 2018, 1:56 pm
#350
Join Date: Sep 2016
Location: San Francisco, CA
Programs: Flying Blue Platinum, JetBlue Mosaic, Hyatt Globalist, Alaska MVP Gold.
Posts: 1,962
I found all the emergency services of this card exceptionally lacking compared to the US. No expedited lost card services (24h is ........), no 24/7 support, insurance is positively hard to contact, etc. — not a great card. And now no more XP / status earnings.
Aug 15, 2018, 1:12 am
#351
Join Date: Feb 2010
Programs: Flying Blue Platinum | Shangri La Jade |Hilton Gold | Marriott Gold | WY gold |
Posts: 106
Aug 16, 2018, 10:04 am
#352
Join Date: Mar 2017
Programs: FB Ultimate, Accor Diamond, HH Diamond, BW Diamond,Avis President, Hertz President Club
Posts: 137
Hi all,
On my experience with Amex in France, they offered me a Auxiliary Card to have it handy just in case. When I have asked for replacements, I have got it 24 hours later.
Cheers,
Alex
On my experience with Amex in France, they offered me a Auxiliary Card to have it handy just in case. When I have asked for replacements, I have got it 24 hours later.
Cheers,
Alex
Aug 16, 2018, 3:49 pm
#353
Join Date: Jan 2010
Location: Rotterdam
Programs: AMEX Platinum, BA Gold, Flying Blue Platinum, Marriott Platinum Elite, Hertz President's Circle
Posts: 1,280
I had problems with my card last year and also did not receive the new card in 24 hours. Its a goal to replace within 24 hours, but not a standing promise. In the end it would take 3 days. There are ways to get could help though. Giving the card number to the hotel and let them have direct contact with Amex got it solved.
the Dutch insurance company they use for travel insurance is crap for sure! Never had good news from them. I keep my Interpolis travel insurance for only 50 euro’s a year.
the Dutch insurance company they use for travel insurance is crap for sure! Never had good news from them. I keep my Interpolis travel insurance for only 50 euro’s a year.
Aug 16, 2018, 5:55 pm
#354
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
In France I have generally had good experiences with Amex. But if one single thing goes wrong, however, they become instantly nasty (your RIB changed, etc...at which point you are treated as a criminal).
As far as insurance in NL is it AXA that handles it there? In France I haven't had any big issues. When I was in Italy (Amex Plat, AXA) and had to be admitted to the hospital in Sydney they were great, but I could have been just lucky.
As far as insurance in NL is it AXA that handles it there? In France I haven't had any big issues. When I was in Italy (Amex Plat, AXA) and had to be admitted to the hospital in Sydney they were great, but I could have been just lucky.
Aug 17, 2018, 1:21 am
#355
Join Date: Jan 2010
Location: Rotterdam
Programs: AMEX Platinum, BA Gold, Flying Blue Platinum, Marriott Platinum Elite, Hertz President's Circle
Posts: 1,280
Yes, for part of the insurance. They use 2 companies, but travel insurances wise its AXA. Which is - by my humble opinion - and ancient, old insurance company that doesn't want to make it easy for you to claim. I had to deal 2 times with them. 1 time they denied the claim and Amex in the end paid me my losses, since I complaint about the crappy insurance company behaviour. The second time I got my claim approved, after 24 pages of paper, multiple calls and e-mails. I don't use them anymore.
Aug 17, 2018, 3:21 am
#356
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
Not my experience. Have had multiple claims, mostly for luggage not making connections but also delays and missed connections. Always paid out in full with only minor requests for explanation. Never had to deal with the medical insurance fortunately.
Aug 17, 2018, 12:53 pm
#357
Join Date: Jan 2010
Location: Rotterdam
Programs: AMEX Platinum, BA Gold, Flying Blue Platinum, Marriott Platinum Elite, Hertz President's Circle
Posts: 1,280
It might also be that I had Interpolis for many years before and they really are the best. You call, make a claim, give the amounts and 3 days later you have your money. Sometimes they request documentation afterwards, but first and foremost they want to process the claim as fast as possible. So I might be a little spoiled with them
Aug 18, 2018, 4:20 am
#358
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
Yes its very complicated, they deal with AXA and Chubb for differing insurances. I have dealt with AXA but to complicate issues they are represented by Inter Partner, which is apparently French, but I have dealt with NL and BE offices, and according to the policy it is covered by the Irish subsidiary. Difficult to follow what goes on in the world of insurance, but as long as they pay my claims that is what I find most important of course.
Aug 18, 2018, 11:32 am
#359
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,118
Excess (Sixt for that matter) reimbursement with Amex France went 100% smoothly.
No hassle. No delay.
No hassle. No delay.
Aug 19, 2018, 1:13 am
#360
Join Date: Feb 2010
Programs: Flying Blue Platinum | Shangri La Jade |Hilton Gold | Marriott Gold | WY gold |
Posts: 106
only the first claim caused some unpleasant debate, but that was because AMEX had published totally wrong conditions for flight delays. I was paid nevertheless. After only 9 months AMEX already published a corrected version of the t&c.