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Old Jul 15, 2012, 2:22 am
  #1  
Original Poster
 
Join Date: Jul 2012
Posts: 3
Forgotten password, Flying Blue account locked
Hello,

I've forgotten my password to a Flying Blue account (my last FB flight has been a year ago) and after some attempts to get it right or answer the secret question that I couldn't do, either, my account was locked and is still locked after a couple of days. Is there a way to unlock it?
juliarg is offline  
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Old Jul 15, 2012, 2:43 am
  #2  
 
Join Date: Apr 2010
Location: Berlin
Posts: 171
For me the only way was Facebook support. Regular Cust Sup simply didn't understand what I want from them. Facebook team solved problem within hours...
vitrysk_kille is offline  
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Old Jul 15, 2012, 3:47 am
  #3  
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Join Date: Jul 2012
Posts: 3
Thanks for your reply! Could you please give me a link to Facebook support? I couldn't find it
juliarg is offline  
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Old Jul 15, 2012, 4:40 am
  #4  
 
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 190
The FB support page is very good. By far the easiest way to find help.

http://www.facebook.com/KLM
Yony is offline  
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Old Jul 15, 2012, 5:17 am
  #5  
 
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
Twitter is also a possibility ( '@KLM' )
KLflyerRalph is offline  
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Old Jul 15, 2012, 8:43 am
  #6  
 
Join Date: Jun 2011
Programs: FB
Posts: 44
Have to agree that the KLM team on FB is very helpfull. Things the office cannot do, they can - for instance assign a seat on European flights before check-in.
mandatory is offline  
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Old Jul 15, 2012, 4:39 pm
  #7  
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Join Date: Jul 2012
Posts: 3
Thanks a lot for the link!
juliarg is offline  
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