[confirmed] Changes to Air France/KLM co-branded American Express cards [France]
Aug 10, 2011, 4:42 am
#286
Join Date: Apr 2008
Location: GVA
Programs: CO Gold, FB Silver
Posts: 18
AMEX trying to promote the new bogus card :(
Hi,
Looks like AMEX is launching a campaign to promote the new demoted card series. I just had some merry guy on the phone 15 mins ago who wanted to talk to me about the wonderful new cards.
He clearly wasn't expecting my reaction, when I told him that I was infuriated by the new conditions and the new gold card was a bad joke. Told him I plan to switch to a silver card once my current card is up for renewal.
I hope everybody will let them know just how outrageous the new card conditions are when they receive the call....
Jes
Looks like AMEX is launching a campaign to promote the new demoted card series. I just had some merry guy on the phone 15 mins ago who wanted to talk to me about the wonderful new cards.
He clearly wasn't expecting my reaction, when I told him that I was infuriated by the new conditions and the new gold card was a bad joke. Told him I plan to switch to a silver card once my current card is up for renewal.
I hope everybody will let them know just how outrageous the new card conditions are when they receive the call....
Jes
Aug 10, 2011, 7:11 am
#287
Join Date: Sep 2005
Location: NL
Programs: FB M&M AA Amex HH SPG and others
Posts: 1,929
Yes, the card (when used) stops FB miles from expiring. The same condition is for the Dutch card, which never earned status miles.
Aug 10, 2011, 8:06 am
#288
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
I have the Dutch card and noticed that this month they substantially cut the amount of miles. Usually they provide 2 miles per Euro spent (I have the 'plus option'). This month I received maybe 1.5 miles per Euro? About 800 miles less than expected.
Did anybody notice the same or is this a fluke?
Did anybody notice the same or is this a fluke?
Aug 10, 2011, 8:31 am
#289
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
I have the Dutch card and noticed that this month they substantially cut the amount of miles. Usually they provide 2 miles per Euro spent (I have the 'plus option'). This month I received maybe 1.5 miles per Euro? About 800 miles less than expected.
Did anybody notice the same or is this a fluke?
Did anybody notice the same or is this a fluke?
Aug 10, 2011, 8:37 am
#290
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Yes, I hadn't paid attention, but last month I got no miles from the Dutch card. However this months tally just posted, correctly at 2 miles per €. Hmmm.
Aug 12, 2011, 7:12 am
#291
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Lets see if they will in fact call back; last time they forgot. Service going downhill at Amex...
Another thing I noticed is that they round the amount of miles down? For example 195,50 euro spent equals, imho, 391 miles (x2 option). They however transfer 380. This happens every month - pretty much always about 10 miles too few are transferred.
Aug 12, 2011, 1:40 pm
#292
Join Date: Jan 2010
Location: Rotterdam
Programs: AMEX Platinum, BA Gold, Flying Blue Platinum, Marriott Platinum Elite, Hertz President's Circle
Posts: 1,280
Thats what they told me as well, but last month I correctly received miles. They are trying to figure out what happened, so far the lady at the phone was pretty much flabbergasted though :-X
Lets see if they will in fact call back; last time they forgot. Service going downhill at Amex...
Another thing I noticed is that they round the amount of miles down? For example 195,50 euro spent equals, imho, 391 miles (x2 option). They however transfer 380. This happens every month - pretty much always about 10 miles too few are transferred.
Lets see if they will in fact call back; last time they forgot. Service going downhill at Amex...
Another thing I noticed is that they round the amount of miles down? For example 195,50 euro spent equals, imho, 391 miles (x2 option). They however transfer 380. This happens every month - pretty much always about 10 miles too few are transferred.
Aug 21, 2011, 5:23 am
#293
Join Date: Apr 2004
Location: LYS
Programs: FB Gold, HHonors Gold, Marriott Gold
Posts: 37
It's confirmed. Husband has (French) FB gold AMEX with me as an additional card holder since he doesn't fly. Our combined spend gets him to Gold easily. From 18 November ONLY award miles for AMEX spend, NO LEVEL MILES. Sorry if someone posted this. We got our letter about 2 - 3 weeks ago and have been trying to figure out what to do. In any case, whatever we do, it involves less money going to AMEX!! And if you read the fine pront in the customer letter very carefully, they are "blaming" it on AF/KL deciding to keep status for people who actually fly...
Aug 21, 2011, 7:39 am
#294
Join Date: Sep 2009
Location: EUR
Programs: SkyTeam/FlyingBlue Plat - AMEX/AF
Posts: 154
Totally PortiaEliot !
At the end less money for the AmexAF for sure on my side too...
Still interested in any other tricks to work on... (other Europan AMexAF)... I guess DutchAmexKLM is the only option for the moment... Until this changes too... Sooo not cool.
I would have thought that maybe the "plat amex" (500eur !) would have maybe been their marketing trick to keep status miles for them... or for AF "only" purchases...
Would have been somekinda "ok deal" for those for whom it matters... But seems they don't care about anything like this !
At the end less money for the AmexAF for sure on my side too...
Still interested in any other tricks to work on... (other Europan AMexAF)... I guess DutchAmexKLM is the only option for the moment... Until this changes too... Sooo not cool.
I would have thought that maybe the "plat amex" (500eur !) would have maybe been their marketing trick to keep status miles for them... or for AF "only" purchases...
Would have been somekinda "ok deal" for those for whom it matters... But seems they don't care about anything like this !
Aug 21, 2011, 10:12 am
#295
Join Date: Apr 2010
Location: BOS
Programs: UA Premier 1K, DL Platinum Medallion, AF Platinum, Hyatt Platinum, Hertz President's Circle
Posts: 592
I remembered that my card's anniversary was sometime in November but couldn't remember when. I called Amex. It's November 8th. 
No 4 status segments on anniversary for me this year. And if I cancel my card, I won't get the December one-time 4 segments bonus either. 8 free segments would have come handy. It would have pushed me immediately to 61 segments, freeing up the rest of my year to get to UA 1K. Fuuuu...
No 4 status segments on anniversary for me this year. And if I cancel my card, I won't get the December one-time 4 segments bonus either. 8 free segments would have come handy. It would have pushed me immediately to 61 segments, freeing up the rest of my year to get to UA 1K. Fuuuu...
Aug 21, 2011, 5:49 pm
#297
Join Date: Sep 2009
Location: EUR
Programs: SkyTeam/FlyingBlue Plat - AMEX/AF
Posts: 154
I remembered that my card's anniversary was sometime in November but couldn't remember when. I called Amex. It's November 8th. No 4 status segments on anniversary for me this year. And if I cancel my card, I won't get the December one-time 4 segments bonus either. 8 free segments would have come handy. It would have pushed me immediately to 61 segments, freeing up the rest of my year to get to UA 1K. Fuuuu...
No 4 status segments on anniversary for me this year. And if I cancel my card, I won't get the December one-time 4 segments bonus either. 8 free segments would have come handy. It would have pushed me immediately to 61 segments, freeing up the rest of my year to get to UA 1K. Fuuuu...I guess absolutely not, but just asking...
Aug 21, 2011, 11:44 pm
#298
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
No incentive. 4 segments and that's all. They are credited every year at the anniversary date of your card, except for 2011 for which they will be credited in december.
Aug 22, 2011, 7:07 am
#299
Join Date: Sep 2009
Location: EUR
Programs: SkyTeam/FlyingBlue Plat - AMEX/AF
Posts: 154
Sadly again, strictly no advantages for me as i don t qualify be segments and will only rarely / or never do (for Plat).
I think i'll quite the AF-Amex Plat.. unless they happen to do an alternate like the "plus option" in the NL, Status Miles for AF tickets, or somekinda for AmexPlat...
Otherwise too bad !
Aug 23, 2011, 6:14 am
#300
Join Date: Jun 2005
Location: 🇸🇬 🇭🇰 🇫🇷
Programs: Many
Posts: 4,749
Do I correclty understand that as of 18th November, French and Dutch FB Amex card will be almost the same?
And that French holders would have lost the benefit of status miles earning whereas Dutch holders would have lost the benefits of both FB status sharing and generous miles earning scheme?
And that French holders would have lost the benefit of status miles earning whereas Dutch holders would have lost the benefits of both FB status sharing and generous miles earning scheme?