New year Status reset... still Platinum with not enought flights for Gold
Jan 6, 2010, 5:11 am
#1
formerly frankdjs
Original Poster
Join Date: Mar 2004
Location: Approach to LCY, aka Canary Wharf London
Programs: BA EC Gold
Posts: 151
New year Status reset... still Platinum with not enought flights for Gold
Hi Everyone,
Not sure how long it takes FB to reset / update the status at the start of the new year, but my level miles (9K) and level segements (25) both not even enought for Gold have blanked out, but my status is still platinum.
I was expecting a 1 level drop to Gold, but this has not happened. Has this occured to anyone else?
Thanks and Happy 2010!
Not sure how long it takes FB to reset / update the status at the start of the new year, but my level miles (9K) and level segements (25) both not even enought for Gold have blanked out, but my status is still platinum.
I was expecting a 1 level drop to Gold, but this has not happened. Has this occured to anyone else?
Thanks and Happy 2010!
Jan 6, 2010, 7:35 am
#3
Join Date: Jan 2010
Location: AMS, Netherlands
Programs: Flying Blue Gold, Marriott Gold Elite
Posts: 14
Hi Frank,
The zero balance is due to the start of the new year; new points, new chances. The elite qualification always takes some time to get all the miles in from other skyteam flights. As this will take some time, in certain instances, there is a grace period of two months.
It is only a pain when you get a higher status due to the special promotion this year, this will also not be effected until that point in time .... I fear.
The zero balance is due to the start of the new year; new points, new chances. The elite qualification always takes some time to get all the miles in from other skyteam flights. As this will take some time, in certain instances, there is a grace period of two months.
It is only a pain when you get a higher status due to the special promotion this year, this will also not be effected until that point in time .... I fear.
Jan 7, 2010, 1:14 am
#4
Join Date: Feb 2009
Location: Colombia/Newcastle/Kuala Lumpur
Programs: FB Plat
Posts: 79
Hi Frank,
The zero balance is due to the start of the new year; new points, new chances. The elite qualification always takes some time to get all the miles in from other skyteam flights. As this will take some time, in certain instances, there is a grace period of two months.
It is only a pain when you get a higher status due to the special promotion this year, this will also not be effected until that point in time .... I fear.
The zero balance is due to the start of the new year; new points, new chances. The elite qualification always takes some time to get all the miles in from other skyteam flights. As this will take some time, in certain instances, there is a grace period of two months.
It is only a pain when you get a higher status due to the special promotion this year, this will also not be effected until that point in time .... I fear.
Maybe they have a massive backlog of upgrades to do!
Jan 11, 2010, 3:53 am
#5
Join Date: Jan 2010
Location: AMS, Netherlands
Programs: Flying Blue Gold, Marriott Gold Elite
Posts: 14
Just inquired at FB about the status update. I saved 63k award miles and was expecting the upgrade to platinum, however, just received an email from FB Service Center that although I was awarded the double miles, the level for platinum is 70k and (as I have 63k) do not get the step-up.
The email was a copy+paste from another client's response as another customer's name was still in the message ... nice. This shows that there are more customers compaining ! Any experiences?
UPDATE: FB Service Desk claims that I was targetted for the 'Gold' promotion and not the Platinum promotion, so that for Platinum elite the normal 70k miles will be needed. Nice that they told me differently in December before my additional booking to get me over the 60k miles
The email was a copy+paste from another client's response as another customer's name was still in the message ... nice. This shows that there are more customers compaining ! Any experiences?
UPDATE: FB Service Desk claims that I was targetted for the 'Gold' promotion and not the Platinum promotion, so that for Platinum elite the normal 70k miles will be needed. Nice that they told me differently in December before my additional booking to get me over the 60k miles
Last edited by DrDree; Jan 11, 2010 at 5:07 am Reason: UPDATE
Jan 12, 2010, 3:31 am
#7
Join Date: Aug 2009
Programs: DL SM
Posts: 44
Got an Ivory targeted promotion e-mail back in October telling me I needed 20k instead of 25k miles to reach Silver. I missed it by 350miles/1 leg. Did not get an upgrade yet and I'm not expecting it anymore. Does "complaining" help in such cases?
Jan 12, 2010, 4:17 am
#8
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,545
Jan 12, 2010, 4:39 am
#9
Join Date: Aug 2009
Programs: DL SM
Posts: 44
In Holland we have a saying: "Brutale mensen hebben de halve wereld".
I don't know if there is an English version for the same idea, but it means something like "rude/bold people own halve of the world". Meaning, if you don't ask, you'll never get it. Hence my quotes around complaining. By just mailing them asking if you get an upgrade, the answer will be just no (I guess). If you formulate well, they might give you the benefit of doubt.
I don't know if there is an English version for the same idea, but it means something like "rude/bold people own halve of the world". Meaning, if you don't ask, you'll never get it. Hence my quotes around complaining. By just mailing them asking if you get an upgrade, the answer will be just no (I guess). If you formulate well, they might give you the benefit of doubt.
Jan 12, 2010, 4:51 am
#10
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,338
There is no 'doubt': You didn't qualify for even the lowered threshold. If you wanted to get to silver, you should have taken an additional flight and be thankful to be upgraded with only 20k miles instead of 25.
Having said that, you can always politely ask for their mercy. But in no way complaining is justified imho. I dont think a 'brutaal' attitude is gonna help at all here ;-)
Having said that, you can always politely ask for their mercy. But in no way complaining is justified imho. I dont think a 'brutaal' attitude is gonna help at all here ;-)
Jan 13, 2010, 4:41 am
#11
Join Date: Jul 2001
Location: I have embarrasingly little status but my wife thinks I am great
Posts: 968
In Holland we have a saying: "Brutale mensen hebben de halve wereld".
I don't know if there is an English version for the same idea, but it means something like "rude/bold people own halve of the world". Meaning, if you don't ask, you'll never get it. Hence my quotes around complaining. By just mailing them asking if you get an upgrade, the answer will be just no (I guess). If you formulate well, they might give you the benefit of doubt.
I don't know if there is an English version for the same idea, but it means something like "rude/bold people own halve of the world". Meaning, if you don't ask, you'll never get it. Hence my quotes around complaining. By just mailing them asking if you get an upgrade, the answer will be just no (I guess). If you formulate well, they might give you the benefit of doubt.