TLS/NRT report

Old Sep 24, 2009, 2:35 am
  #1  
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TLS/NRT report

Dear friends,

This thread being related with several others, I create a new one and I apologize for not linking it to another thread.

One of our clients paid me a Z ticket to NRT from TLS return to PGF (our new rules prohibit that).

1) I was very warmly welcomed on both legs by the purser, who asked me twice if I had some complains. My command of French being better than mine of English, I explained them (both pursers) my point of view (which is not mainstream on this forum) : I fully understand that the economic model should be based on price spent and not on miles flown ; nevertheless it is a shame to call that an "enhancement". If earning is based on price paid, why increase the prices of the award tickets in Biz ? would have been much more efficient to say "we are losing money, we are devaluating, we are sorry but we are struggling for life".


2) On both legs, F was empty (not sure, I was 6 to NRT, 4A to CDG) and Biz half full to Japan, 3/4 full to France. A great majority of pax were Japanese (code share JAL) and westerners looked my sort (I mean gray haired with conservative suits and laptops), so I do not believe there ere very much GPs.


3) Service was fairly above par (maybe because Tokyo bound and the very exigent Japanese customers).

4) One of my fellow travellers, a Japanese actress, told me that she liked very much AF because FA were very class people, and because AF always had onboard enough Japanese FA : she told me that NWA and Delta, who fly extensively from Japan to the USA do not always have enough Japanese speaking FA.

5) As it is AF, there was a problem : arriving at NRT, I waited for my suitcase, which did not arrive. With several fellow Biz passengers, we were told very quickly that AF put them at CDG in a Noumea bound container. The Japanese staff at NRT fixed the problem very fast (We lost just 20 minutes).


6) Allways AF : there were no immigration forms onboard, but ground staff was waiting for Biz pax giving them pens and papers and driving them to some special immigration counters.

7) Arriving at CDG the plane was on time (4:15). I did not hurry because the arrivallounge only opens at 5, and I supposed the suitcase would need about an hour to appear. I small talked with a police supervisor about immigrations rules (the officer on duty stamped my passport and realized just after I was a citizen !). When I reached the belt, I saw my suitcase waiting for me (big surprize).
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Old Sep 24, 2009, 5:30 am
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Originally Posted by jmbfrance
1) I was very warmly welcomed on both legs by the purser, who asked me twice if I had some complains.
Now, that's a new proactive way of greeting PAX

Enjoyed reading your post jmbfrance ^
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Old Sep 24, 2009, 6:57 am
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But who was on both legs? You, or the purser?

-- H(ic)
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Old Sep 24, 2009, 7:17 am
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Six legs

I was seated

The pursers both had two legs (four legs total) and the trip four legs (two of them domestic without any special attention).
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Old Sep 24, 2009, 7:25 am
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Polar Bear

I must add that I had a very strange nightmare above Siberia (You guessed wrong : I was not dreaming of "further henancements").


I was at home and suddenly an earthquake happened. I woke up and realized the flight was very bumpy. Moderate to severe turbulences are unfrequent above Siberia (ITCZ is somewhat southern).
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Old Sep 24, 2009, 7:29 am
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On Affaires seat I sometimes dream that I am sliding. When I wake up, I realise it was not a dream.

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Old Sep 24, 2009, 1:01 pm
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I usually get nightmares in Y and that's without even falling a sleep first
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Old Sep 24, 2009, 1:46 pm
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My accountants get nightmares when we travel Affaires.
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Old Sep 25, 2009, 7:40 pm
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I have flown through / to / from NRT a few times and have always found NRT ground staff to be pro-active and extremely polite. Little things like anticipating customs/immigration forms, anticipating and INFORMING the client about delayed luggage ...

In fact the world, and especially AF in this context, has a lot to learn from Japanese politeness, customs (as in traditions), and service.

I don't understand why AF crews pay attention only on some routes and not others because it is true in my experience they are more on-point on that route (ICN too in my experience) ... but that is a huge and never ending debate.

Originally Posted by jmbfrance
Dear friends,

5) As it is AF, there was a problem : arriving at NRT, I waited for my suitcase, which did not arrive. With several fellow Biz passengers, we were told very quickly that AF put them at CDG in a Noumea bound container. The Japanese staff at NRT fixed the problem very fast (We lost just 20 minutes).


6) Allways AF : there were no immigration forms onboard, but ground staff was waiting for Biz pax giving them pens and papers and driving them to some special immigration counters.
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