tubulus

is that open again? Lots of conflicting info out there if it ever re-opened (for arrivals) post-covid. we have kids so the biometric fast lane (forgot the name?) won't work.

Goldorak

yes, it's open

VicM1

Hello,

I work for ADP and I've been reading your posts for the past years and months, and find all your contents really useful as a passenger, but also as an ADP employee. Sometimes I share your comments with my colleagues and we are glad we can make quick wins thanks to your comments.As you know, Skytrax rewarded us for the 2nd time as best airport in Europe, but we know we are far from perfect. Your comments are very welcome as long as they are constructive.

I wanted to inform you about some updates coming up this summer in CDG. These update were presented to airlines yesterday during the Bi-annual IATA season presentation for CDG.

For border controls :
- The PAF is recruiting hundreds of new agents, that are not policemen, but will be trained specifically for border controls and will help reinforce the teams in CDG and Orly.
- As you have experienced when using the PARAFE (automatic border control), there are two types of lines : European passports or Foreign passports eligible to PARAFE. So 2 things :- ADP is introducing 50% more PARAFE gates this summer in all terminals.
- Augustin de Romanet, ADP CEO, announced last week a new commented indicator on Security and Border controls in CDG & Orly will be publicly shared every month.

For Shops :
- Even more shops are opening up this summer thanks to ADP's new brand : Extime. with as always an offer of shop online, fly, and pick-up at the airport
- We are making sure that restaurants will open later whenever a flight is delayed late at night or cancelled, thanks to a new communication scheme between airlines, restaurants and us.

For access to terminals :
- the RER B trainworks are still going on this summer with two closings of great impacts in august for a few days
- the buses circling around terminals will be fully operational, just like before COVID

I might not have answers to all your questions but please don't hesitate to ask.

offvoice

Thanks for sharing those insights. One question: is there a reason why are AccèsN1 outbound paraphe at T2E often closed, while non prio access are not? (I’m saying often but in my case it’s always. But I’m not in the airport daily )

VicM1

Great question!
As you might know, the decision to open a PARAFE is made by the border authority (PAF) based on the many insights we share with them on the coming traffic. Depending on their staffing, and the traffic coming up, they might prefer to only have normal border controls for Acces n°1, and better staff the Parafe for all passengers.

My personal advice would be, if you are eligible and the main Parafe lanes are open, go for the non priority lane.

Also one point which I forgot to add in my previous post: We are experimenting the implementation of an « Hospitality Ambassador » in charge of dispatching the Paris Airport lane management staff on arrivals at the border of terminal 2E.
We hope that this will bring a great improvement for passengers, especially regarding the management of priority lanes (Ex: Ultimate)

Goldorak

Thank you VicM1 and welcome to Flytertalk, it's great to have you here.
What you are reporting here is definitely good news and intentions, but now we'll judge on execution
For instance, PARAFE : good to have more lanes, but today the problem is not the number of lanes (the current gates are never never all in service at a time). As you said in your 2nd post above, PAF decides to open some lanes or not depending how many policemen are there to monitor the gates. So you may install 100 more gates if you wish, but all will remain under PAF decision and we know they have views on this that are unique in the world (or almost unique).

For PAF or PIF lanes, the major complaint you will hear here is the very poor handling of SkyPriority/Accès N°1 lanes by ADP agents upon instruction of their management : they bring tons of non-eligible passengers in the priority lanes. A priority lane is a priority lane and non-eligible passengers should be bring in once at a time and only if there's no more priority pax in line.

Also, 2G bus connection line from 2E must return ASAP, please (as before Covid).

Thank you again.

VicM1

Thank you

This is very true, and also PARAFE aren't great answers to holiday seasons such as Easter coming up soon and this summer, as family can't take those lanes because kids aren't allowed for departures, yet.(The PAF is also working on changing the minimum age for PARAFE to 16 years old.) The real change maker will be the new recruitments for this summer.

These agents are working for Groupe ADP's contractor, and this market of lane management needs to offer better standards of service, especially for priority lanes.
This is why we are introducing and testing this new "Hospitality ambassador" at the PAF in 2E Arrivals for this summer. We hope that by bringing a new manager to this area will solve the issues you mentioned.

For now, after security, only the orange bus connection from 2F to 2G is open. When you are connecting from 2E, walk towards 2F from K (tunnel) or L, or take the Green line from M.

Goldorak

Thank you. I'm sure your presence here will help to improve things

Barciur

Hello, read through the thread but didn't find clear answer. This is my first time flying SkyTeam, I've always flown star alliance so far and have experienced extra security on arrival from US and especially on departures to the US. so my question is - I am going to be flying from AGP to EWR via CDG and was wondering if I will have to clear security in order to go to the US flight or no? My latest experience with flight to US was that from CPH I believe where there was a completely empty and barren section after passport control and special security for US flights. Wanted to know how CDG is on that front. Thanks!

VicM1

As your flight from Malaga is considered as a Schengen incoming flight, you will just have to pass through Passport controls, but no security to pass. Your incoming flight is considered a clean flight. The only control you will have will be at the boarding gate, with the usual american security screening.

hhdl

It would depend on which part of 2E the flight to the US is departing from, wouldn't it? Hall L would not require security, but K and M would.

EDIT: incorrect

VicM1

The tunnel that you take from 2F to 2E-K doesn't have security screening, you only have border controls. But if you go from to 2E-K to 2F, you do go by border controls & security.
In the same way, by taking the bus from 2F to 2E-M, or any other terminals around the airport, you will just need to go by border controls, then take the bus and then directly arrive at the boarding gates, without passing through security.

Goldorak

No. All transfers 2F to 2E do not require going through security.

Perd Hapley

I'm looking at options for JFK-CDG-LIS and seeing either a 1h35m layover or a 2h50m layover. From what I can tell this is a 2E->2F connection, so I will pass through Schengen control and then possibly-but-not-definitely security.

Is 1h35m generally considered enough time for this connection? Factors: same itinerary, solo traveler, US passport. I've found some comments from the last few months which make me unsure as it sounds like it's a bit tight but doable assuming no inbound delays.

Goldorak

1h35 is enough in the immense majority of cases.