Compensation for delayed flight
Mar 24, 2005, 3:25 am
#1
Original Poster
Join Date: Jul 2002
Location: FR
Posts: 87
Compensation for delayed flight
On Mar 14th, my ORY-RUN flight AF 680 departed with a two hours delay.
The day after, I received a letter from Air France apologizing for the delay and
my Frequence Plus account has been credited with 12.000 (12k) miles as compensation. It is stated as FIDN in my account. I did not write any letter complaining about the delay.
Has anyone experience this or is it only consequences of new UE rules
concerning compensations for delayed flights ?
The day after, I received a letter from Air France apologizing for the delay and
my Frequence Plus account has been credited with 12.000 (12k) miles as compensation. It is stated as FIDN in my account. I did not write any letter complaining about the delay.
Has anyone experience this or is it only consequences of new UE rules
concerning compensations for delayed flights ?
Mar 24, 2005, 3:38 am
#2
Join Date: Nov 2004
Location: Paris, FRANCE
Programs: VIRTUOSO Travel agent, Amex cent, FB Lifetime Plat.
Posts: 99
Originally Posted by halflife
On Mar 14th, my ORY-RUN flight AF 680 departed with a two hours delay.
The day after, I received a letter from Air France apologizing for the delay and
my Frequence Plus account has been credited with 12.000 (12k) miles as compensation. It is stated as FIDN in my account. I did not write any letter complaining about the delay.
Has anyone experience this or is it only consequences of new UE rules
concerning compensations for delayed flights ?
The day after, I received a letter from Air France apologizing for the delay and
my Frequence Plus account has been credited with 12.000 (12k) miles as compensation. It is stated as FIDN in my account. I did not write any letter complaining about the delay.
Has anyone experience this or is it only consequences of new UE rules
concerning compensations for delayed flights ?
what was the delay due to?
Mar 24, 2005, 3:40 am
#3
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,361
Nothing to do with EU Law. The new Reg do not provide for compensation in case of delay (just food, telephone calls and overnight accommodation where relevant). Other EU legislation (based on the Montreal Convention) do foresee liability, but this is a liability in damages: you need to establish the damage caused to you and ask AF for reimbursement.
The miles were just an ex gratia payment.
The miles were just an ex gratia payment.
Mar 24, 2005, 3:47 am
#4
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,400
Originally Posted by NickB
The miles were just an ex gratia payment.
Mar 24, 2005, 11:45 am
#7
Join Date: Jul 2002
Location: France, Shanghai
Programs: Flying Blue life Platinum , *A Gold ,PC Plat. IC Royal Ambassador , SPG Platinum
Posts: 418
Originally Posted by halflife
On Mar 14th, my ORY-RUN flight AF 680 departed with a two hours delay.
The day after, I received a letter from Air France apologizing for the delay and
my Frequence Plus account has been credited with 12.000 (12k) miles as compensation. It is stated as FIDN in my account. I did not write any letter complaining about the delay.
Has anyone experience this or is it only consequences of new UE rules
concerning compensations for delayed flights ?
The day after, I received a letter from Air France apologizing for the delay and
my Frequence Plus account has been credited with 12.000 (12k) miles as compensation. It is stated as FIDN in my account. I did not write any letter complaining about the delay.
Has anyone experience this or is it only consequences of new UE rules
concerning compensations for delayed flights ?
Mar 25, 2005, 11:00 pm
#8
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BER
Programs: Hilton Gold, BA Gold
Posts: 15,757
Originally Posted by halflife
On Mar 14th, my ORY-RUN flight AF 680 departed with a two hours delay.
The day after, I received a letter from Air France apologizing for the delay and
my Frequence Plus account has been credited with 12.000 (12k) miles as compensation. It is stated as FIDN in my account. I did not write any letter complaining about the delay.
Has anyone experience this or is it only consequences of new UE rules
concerning compensations for delayed flights ?
The day after, I received a letter from Air France apologizing for the delay and
my Frequence Plus account has been credited with 12.000 (12k) miles as compensation. It is stated as FIDN in my account. I did not write any letter complaining about the delay.
Has anyone experience this or is it only consequences of new UE rules
concerning compensations for delayed flights ?
by the way? af lounge staff cannot give hotel vouchers. I had to wait at transfer desk with alot of others. do i have to complain?
Mar 26, 2005, 11:17 pm
#9
Join Date: Jul 2002
Location: coastal Croatia
Programs: BAEC Gold, M&M Senator
Posts: 2,178
Originally Posted by chrissxb
I wish I had. I am stuck at CDG because i missed my connection flight yesterday as CPH airport was closed. they just put me in a hotel and booked the first flight for me. actually i am sitting at 2F lounge waiting for boarding.
by the way? af lounge staff cannot give hotel vouchers. I had to wait at transfer desk with alot of others. do i have to complain?
by the way? af lounge staff cannot give hotel vouchers. I had to wait at transfer desk with alot of others. do i have to complain?
