halflife

On Mar 14th, my ORY-RUN flight AF 680 departed with a two hours delay.

The day after, I received a letter from Air France apologizing for the delay and
my Frequence Plus account has been credited with 12.000 (12k) miles as compensation. It is stated as FIDN in my account. I did not write any letter complaining about the delay.

Has anyone experience this or is it only consequences of new UE rules
concerning compensations for delayed flights ?

stef9152

what was the delay due to?

NickB

Nothing to do with EU Law. The new Reg do not provide for compensation in case of delay (just food, telephone calls and overnight accommodation where relevant). Other EU legislation (based on the Montreal Convention) do foresee liability, but this is a liability in damages: you need to establish the damage caused to you and ask AF for reimbursement.

The miles were just an ex gratia payment.

JOUY31

But a good one.

NickB

Indeed. I am well impressed, not having ever received anything from AF, even with flight cancellations and, as a result of it, delays of several hours.

halflife

The flight has been delayed because they were not able to close the baggage hold doors.

JC25

you are lucky; usually and since 3 years , they credit an average of 5000 miles for this kind of delay) I was on 2000 , i got 25000 miles for an 8h delay on LAX-CDG and rerouting on AA.

chrissxb

I wish I had. I am stuck at CDG because i missed my connection flight yesterday as CPH airport was closed. they just put me in a hotel and booked the first flight for me. actually i am sitting at 2F lounge waiting for boarding.

by the way? af lounge staff cannot give hotel vouchers. I had to wait at transfer desk with alot of others. do i have to complain?

eefor jfp

This is a real weakness in the system which I have written AF about. The more they hear it, the more they might consider empowering their lounge agents to handle this type of problem for their most frequent customers, instead of making us stand in line with dozens of other people (gosh that sounds horribly elitist). By the way, if you want compensation for the delay, you'll probably have to ask.