lost baggage - again!
Jul 25, 2003, 4:49 pm
#1
Original Poster
Join Date: Feb 2000
Location: SFO, USA - UA PE, *A Gold, AF Gold
Posts: 164
lost baggage - again!
I am just back from a flight on DL/AF taking me from TXL via CDG to JFK for a one day stop over and then on to LAX.
On my arrival in JFK (Thursday) one of my suitcases was missing. They had no report about it, took my details and promised to call me once they found it. I called them Friday night and they told me that they had found my suitcase and would Fedex it to me. Monday afternoon I got my suitcase delivered.
I am quite unhappy about it especially as this is now the 5th time in row and this time I was without my suitcase for 4 days! What is the general compensation I could ask for and as I was on a DL ticket but on AF flight should I complain to DL or AF?
Thanks!
Axel
On my arrival in JFK (Thursday) one of my suitcases was missing. They had no report about it, took my details and promised to call me once they found it. I called them Friday night and they told me that they had found my suitcase and would Fedex it to me. Monday afternoon I got my suitcase delivered.
I am quite unhappy about it especially as this is now the 5th time in row and this time I was without my suitcase for 4 days! What is the general compensation I could ask for and as I was on a DL ticket but on AF flight should I complain to DL or AF?
Thanks!
Axel
Jul 25, 2003, 9:15 pm
#2
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
About lost bagages... I found CDG to be particularly horrendous! I can't even count the number of times my luguages haven't gotten to my final destination! My philosophy is that as long as they get it to me eventually I don't care... That's why I always travel with a carry on that allows me to survive for a couple of days...
Jul 28, 2003, 2:17 am
#3
In Memoriam
Join Date: Jul 2002
Location: CDG
Programs: I used to be Plat, but now I'm not. Now I'm just Gold. Lucky if I keep that.
Posts: 4,029
I would probably send it to both -- but expect DL to act on it. AF will most likely tell you that it is a DL ticket, so they can't do anything about it.
If you are based in the US, I would send a letter to either:
Air France Baggage Service
P.O. Box 459000
Sunrise, FL 33345-9000
Fax. (954) 835-3248
or call (800) 873-2247.
OR
Air France Customer Relations
P.O. Box 459000
Sunrise, FL 33345-9000
If you are based in the US, I would send a letter to either:
Air France Baggage Service
P.O. Box 459000
Sunrise, FL 33345-9000
Fax. (954) 835-3248
or call (800) 873-2247.
OR
Air France Customer Relations
P.O. Box 459000
Sunrise, FL 33345-9000
Jul 28, 2003, 9:37 am
#4
Join Date: May 2003
Location: Rome, Italy, FCO
Posts: 110
I agree with your disappointment and I will give my contribution to this topic clueing you in about my experience.
They lost my luggage (especially on connection flights) more than once this year: in May I've got my bag locked up with a locker that didn't belong to me (probably two or more bags had been opened at the same time) and in June I've got my bag returned home with some belongings missing!
I've posted my theft denunciation more than one month ago to AF customer service and I'm still waiting for an answer.
What is new Terminal 2E worth for? A larger amount of stuff to be missed and stoled?
------------------
They lost my luggage (especially on connection flights) more than once this year: in May I've got my bag locked up with a locker that didn't belong to me (probably two or more bags had been opened at the same time) and in June I've got my bag returned home with some belongings missing!
I've posted my theft denunciation more than one month ago to AF customer service and I'm still waiting for an answer.
What is new Terminal 2E worth for? A larger amount of stuff to be missed and stoled?
------------------
Jul 28, 2003, 12:47 pm
#5
Join Date: Dec 2002
Location: Washington DC
Programs: UA Plat, Delta Plat, Hyatt Diamond, Four Seasons By Invitation, SPG Gold, #1 Club Gold, AmEx Plat
Posts: 127
My bags have been lost by Air France as well. I was traveling on a DL award ticket in L'Espace Affaires. Wrote a scathing letter to DL and CC'd to Air France. About 8wks later I was reimbursed 50% of my expenses for clothes etc while my bags were lost. They said that 50% is customary. And then when I finally got my bag back, it was damaged. And I had to jump through other hoops for that...
Apr 10, 2004, 7:49 pm
#6
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,961
They recently lost mine on a connection to Milan Malpensa, my bag didnt come until the next day and I was told that I would be reimbursed if I sent in receipts. My expenses totaled about $75 and they never mentioned that it would only be 50% compensation, I expect a full refund as I was told. Is this going to be unrealistic, basically Ill only get 50%? Any ideas?? Does it depend on class of service?
How long does it take to hear back from the Sunrise, FL office?
Thanks!
How long does it take to hear back from the Sunrise, FL office?
Thanks!
Apr 10, 2004, 8:38 pm
#7
Join Date: Jan 2003
Location: Tel Aviv, Israel
Posts: 39
I too have had major luggage issues with Air France. I was connecting in CDG from Czech Air from Prague to an Air France flight to Atlanta. I was travelling Business Class. When I arrived in Atlanta the agent told me that both of my bags were missing, but one did eventually show up on the flight. The other bad was lost in Terminal 2E in CDG.
I received it 24 hours later. The Delta agent that helped me locate the bag had every excuse why it was missing.
I received it 24 hours later. The Delta agent that helped me locate the bag had every excuse why it was missing.
Apr 11, 2004, 12:28 pm
#8
Join Date: Jul 2002
Location: France, Shanghai
Programs: Flying Blue life Platinum , *A Gold ,PC Plat. IC Royal Ambassador , SPG Platinum
Posts: 418
a pain
I have luggage problems on approximately a flight on two or three. It
becames a true obsession but I believe that it is not really related to
the airline companies. All have problems Air France, Swiss, Lufthansa,
BA etc etc. I now hesitate to put a luggage in compartment even over
a long haul flight by saying to me that I will on destination buy what I need.
With the return, if it is lost, it is less awkward. It is a true
calamity
becames a true obsession but I believe that it is not really related to
the airline companies. All have problems Air France, Swiss, Lufthansa,
BA etc etc. I now hesitate to put a luggage in compartment even over
a long haul flight by saying to me that I will on destination buy what I need.
With the return, if it is lost, it is less awkward. It is a true
calamity
Apr 21, 2004, 11:23 pm
#11
Join Date: Mar 2004
Location: San Francisco, CA
Programs: DL PM/MM, Hilton Silver, SPG+, Hertz PC
Posts: 7,899
I have a long experience of delayed baggage at CDG, both on DL and AF metal.
This are the rules:
1) The metal you are flying settles who's responsible for your baggage. i.e. flying on AF with a DL ticket, you complain to AF.
2) If baggage is delayed on the outbound flight (i.e. flying away from your place of residence), you are entitled to full refund for "documented" "necessary" expenses. "documented" means you've gotta have dated receipts, "necessary" depends on how long the delay is. I managed to have a tie and a purse refunded. Less exotic items like toothpaste or a shirt undergo less scrutiny.
When baggage is delayed on the inbound flight, one is not entitled to anything.
This are the rules:
1) The metal you are flying settles who's responsible for your baggage. i.e. flying on AF with a DL ticket, you complain to AF.
2) If baggage is delayed on the outbound flight (i.e. flying away from your place of residence), you are entitled to full refund for "documented" "necessary" expenses. "documented" means you've gotta have dated receipts, "necessary" depends on how long the delay is. I managed to have a tie and a purse refunded. Less exotic items like toothpaste or a shirt undergo less scrutiny.
When baggage is delayed on the inbound flight, one is not entitled to anything.
Apr 27, 2004, 3:41 pm
#12
Join Date: Feb 2003
Location: Paris & HK
Programs: UA MM, CX Diamond, LH Senator, BA Gold, Hyatt Courtesy
Posts: 249
40% Chance at best
When I connect via CDG from AF to AF, my bags make it about 40% of the time. When I have a straightforward AF non-stop flight my odds go up to 60%.
AF has lost so many bags, I've stopped counting. What kills me the most is how long it takes them to eventually get it to me. UA and LH rarely lose my bags and when they do, I almost ALWAYS get them back within 24 hours. If there is ever a time when you should travel carry on only its with AF.
CDG 1K
AF has lost so many bags, I've stopped counting. What kills me the most is how long it takes them to eventually get it to me. UA and LH rarely lose my bags and when they do, I almost ALWAYS get them back within 24 hours. If there is ever a time when you should travel carry on only its with AF.
CDG 1K
