Made AF booking but received instant cancellation notice that doesn't match bookings?
First time booking with Air France in years and came across this strange scenario. Phone centers are closed when I called and Twitter DM hasn't been much help.
I booked AF1061 EVN-CDG, with a train segment attached to Lille. Immediately after booking, there's a cancellation notification on the reservation that says my flight AF6420 to Lille has been cancelled. Super confused as that flight # doesn't match. Anyone else have this strange experience? Travel is is 7 days away so I want to get this cleared up soon and some reassurance flight is still as scheduled. I'm hoping this is some glitch as EVN-CDG is an intl that's once/day so hopefully no cancellations. |
Originally Posted by henhen
(Post 34412591)
First time booking with Air France in years and came across this strange scenario. Phone centers are closed when I called and Twitter DM hasn't been much help.
I booked AF1061 EVN-CDG, with a train segment attached to Lille. Immediately after booking, there's a cancellation notification on the reservation that says my flight AF6420 to Lille has been cancelled. Super confused as that flight # doesn't match. Anyone else have this strange experience? Travel is is 7 days away so I want to get this cleared up soon and some reassurance flight is still as scheduled. I'm hoping this is some glitch as EVN-CDG is an intl that's once/day so hopefully no cancellations. |
Originally Posted by henhen
(Post 34412591)
First time booking with Air France in years and came across this strange scenario. Phone centers are closed when I called and Twitter DM hasn't been much help.
I booked AF1061 EVN-CDG, with a train segment attached to Lille. Immediately after booking, there's a cancellation notification on the reservation that says my flight AF6420 to Lille has been cancelled. Super confused as that flight # doesn't match. Anyone else have this strange experience? Travel is is 7 days away so I want to get this cleared up soon and some reassurance flight is still as scheduled. I'm hoping this is some glitch as EVN-CDG is an intl that's once/day so hopefully no cancellations. |
Originally Posted by Goldorak
(Post 34413747)
But what do you see if you look at the booking in Manage my Booking section of the website ? Do you see another train segment (the one you booked with the correct "flight" number) ? or do you just see the EVN flight ?
Anyways, AF Twitter also indicated my booking has not been issued by the local Armenia office and that I should call them... ehh. I'm not in Armenia right now and don't have international calling. It's been about 30 hours since booking. Should there be any concerns on my end...? |
You will certainly be rebooked on the next train. Worse comes to worse, you get a last minute CDG-LIlle train ticket and claim it back to AF.
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Originally Posted by olivedel
(Post 34415341)
You will certainly be rebooked on the next train. Worse comes to worse, you get a last minute CDG-LIlle train ticket and claim it back to AF.
I dug up an email to AF Armenia and asked them if they can just cancel and refund my booking with them that has been paid but not ticketed... |
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