Air France Delayed Bag Compensation

Old Jun 28, 22, 3:53 pm
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Originally Posted by On Time Reports View Post
But how?

In the initial hours of my report being filed, I could still edit my address on World Tracer. But as soon as my baggage was forward to the (wrong) delivery airport, I cannot change anything anymore on World Tracer.

The airport where I reported my delayed baggage isn't picking up the phone nor replying to my emails.
The wrong airport that received my baggage emailed saying it must go back to the airport where I made the report.
When calling AF and selecting the baggage option, it tells you to submit a report online and then hangs up.
I am sorry but then I don't know. Crazy really. I suggest you send a message to customer service via the contact form you'll find on the website. Good luck.
Goldorak is offline  
Old Jun 30, 22, 9:48 am
Join Date: Jul 2020
Posts: 362
Ok thanks, hopefully AF can straighten it out ASAP. But I do have new doubts now as the new baggage handling station told me the file has been deemed closed. However Worldtracer still says "FORWARDING TO DELIVERY AIRPORT" - the (wrong) delivery airport (PMO).

Did manage to get in touch with AF via Twitter and they did not say anything regarding the case being closed, rather that the bag has been requested to be forwarded to the new airport.

In the event that my bag is deemed lost, do you know if the amount I've spent for necessities in the interim is deducted from the lost bag compensation of up to 1288 SDR?
On Time Reports is offline  

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