AF has changed my seat selection
Jul 24, 2019, 1:48 pm
#1
Original Poster
Join Date: Feb 2008
Location: Paris, France
Programs: El Al Matmid, Air France Flying Blue Silver
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AF has changed my seat selection
Hi,
I paid for 4 « duo » seats, and now they moved us to 2 duo seats and 2 seats on the center.
I called AF this morning and they told me they can’t do anything for me because the other « duo » seats are all booked.
I was angry and I asked for a commercial gesture.
They told me to call FB after my flight.
I paid for 4 « duo » seats, and now they moved us to 2 duo seats and 2 seats on the center.
I called AF this morning and they told me they can’t do anything for me because the other « duo » seats are all booked.
I was angry and I asked for a commercial gesture.
They told me to call FB after my flight.
Jul 24, 2019, 1:50 pm
#2
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Have you requested your seat refund?
Jul 24, 2019, 2:19 pm
#3
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Jul 24, 2019, 3:57 pm
#5
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The seats that the OP's party have been moved to cost less than what has been paid by the OP's party.
Jul 24, 2019, 6:51 pm
#6
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2.6 Air France will make every effort to respect any Seat Option assignment reserved according to the present Conditions. The Customer is informed by the present Conditions that Air France may be required to modify Seat Option assignments for operational reasons related to security and/or safety measures or operational irregularities, even after boarding and seat assignment.
Air France cannot be held responsible in this case. Customers not benefiting from a Seat Option reserved under the present Conditions will be reimbursed the Price of the Seat Option according to the terms listed in Article 4 below.
Air France cannot be held responsible in this case. Customers not benefiting from a Seat Option reserved under the present Conditions will be reimbursed the Price of the Seat Option according to the terms listed in Article 4 below.
5.3. Seat Allocation
The Carrier shall make reasonable efforts to meet seat allocation requests, but cannot guarantee the allocation of a given seat, even if the Booking is confirmed for said seat. The Carrier reserves the right to change the seat allocation at any time, including after boarding, due to operating, security or safety imperatives, or for reasons of Force Majeure.
The Carrier shall make reasonable efforts to meet seat allocation requests, but cannot guarantee the allocation of a given seat, even if the Booking is confirmed for said seat. The Carrier reserves the right to change the seat allocation at any time, including after boarding, due to operating, security or safety imperatives, or for reasons of Force Majeure.
Also - to be clear, per AF's own literature, the duo seats are not actual separate classes of service.
Jul 24, 2019, 11:50 pm
#7
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Location: Paris, France
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Posts: 2,294
Have you requested your seat refund?
Jul 24, 2019, 11:51 pm
#8
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Jul 25, 2019, 12:35 am
#10
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Jul 25, 2019, 12:42 am
#11
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Again, per AF's General Conditions of Sale for Seat Options:
as well as AF's own General Conditions of Carriage:
No one says OP is not entitled for a refund. In fact, what OP is entitled is the refund.
Also - to be clear, per AF's own literature, the duo seats are not actual separate classes of service.
as well as AF's own General Conditions of Carriage:
No one says OP is not entitled for a refund. In fact, what OP is entitled is the refund.
Also - to be clear, per AF's own literature, the duo seats are not actual separate classes of service.
While the airline reserves the right to change seating assignments, they do not reserve the right to reseat pax unilaterally in “cheaper” seats.
Seating changes and moves within the same category of seat can happen, but seating changes that result in a move to a “cheaper” seat should not happen.
Jul 29, 2019, 5:50 am
#12
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There are conditions of service and there is customer service. Of course, airlines will always deny liability based on both valid and silly reasons indicated in the contract. But I believe they should do something to make up when they screwed up. It is always easy to put the blame on passengers and never take a blame when you screw up.
Jul 29, 2019, 6:35 am
#13
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There are conditions of service and there is customer service. Of course, airlines will always deny liability based on both valid and silly reasons indicated in the contract. But I believe they should do something to make up when they screwed up. It is always easy to put the blame on passengers and never take a blame when you screw up.
He is entitled to a refund of the additional fee he paid. That is not a customer service, commercial or any other gesture. Rather it is a refund, exactly as AF calls for,
If I were OP, I would not seek that refund now. If seats he wants open up between now and his flight, perhaps he will want them. After he returns, he can then make a request for the refund if his primary desire, the better seats, is not fulfilled.
Jul 29, 2019, 6:46 am
#14
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But that *IS* the screw-up: consciously and affirmatively "screwing over" the OP by turfing them into cheaper seats after having collected payment for these seats.
Jul 29, 2019, 11:41 am
#15
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Why presume that AF "screwed up." This was more than likely a conscious and affirmative decision by AF to move OP. This is hardly confined to AF and OP expressly agreed that this might happened (look at the contract he chose to agree to). Neither AF nor any other carrier with any sense is going to explain its reasoning and it is highly unlikely that any front line phone agent knows or could find out.
