Saphir (wheelchair) service NTE/CDG/AGP/CDG/NTE

Old Mar 5, 19, 3:53 pm
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Saphir (wheelchair) service NTE/CDG/AGP/CDG/NTE

Hi everyone,

I would like to hear about your advice and/or experience with Saphir as this is a first for me.

My partner and I organised a trip with my 87 year old parents in April NTE/CDG/AGP and back.

I chose AF/UX via CDG bought from AF over direct flight with LCC because of our Plat status in case of irrops + Skypriority and lounge access.

Layover each way : 1 & 1/2 hours out and 2 hours back.

My mother just broke her femur and I have been told that she will require wheelchair driving at the airport.

I will of course call the Plat line to book Saphir, but would like to hear about your experience.

I had planned lunch in the lounge on the way out with 1 & 1/2 hour layover (dinner on the way back with 2 hours). Do you see a problem?

What about wheelchair service in AGP?

Thank you in advance.

Last edited by carnarvon; Mar 5, 19 at 3:59 pm
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Old Mar 5, 19, 5:05 pm
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Sorry for your mother.
This shouldn't be a problem. However, keep in mind that your stay at the lounge will be shorter : you will disembark last and it will take more time to reach the lounge. And for your connecting flight, they will come early to pick you up at the lounge.
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Old Mar 5, 19, 9:15 pm
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Thank you.

I had this in mind about the shorter stay in the lounge because of first to embark and last to disembark.

She will be able to walk a few meters though, so for disembarking in CDG, I was wondering if we could simply not exit normally and catch the wheelchair in the jetway (I vaguely recall wheelchairs waiting next to the door in the jetway till all pax have disembarked).

My idea would be to exit first and call my partner from the bridge to confirm the presence of the chair. Off we'd go to the lounge without waiting for everyone to disembark.

Regarding embarking at CDG, am not too sure about how to leave as late as possible. If she is fit enough, I might simply forego the wheelchair as the distance is quite short.

UIpdate : I have spoken with Plat line and they can take care of it (no need to call Saphir). She told me we can request drop off and pick up at the plane door if there is no need for ferrying her till / from her seat. Am pleased to have chosen AF; can you imagine having to deal with Volotea or Vueling general line.

Last edited by carnarvon; Mar 6, 19 at 4:01 am
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Old Mar 6, 19, 4:39 am
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Yes indeed, there are two levels of wheelchair assistance - to the door or to the seat.
Possibly you can also arrange with wheelchair handlers in Paris to board towards the end of boarding ISO board first, however, that will mean all the other late boarding issues like carryon bag space, having to maybe climb across other, already seated pax... etc.

Also do remember not to book exit rows. You (or just your mother) will be moved.
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Old Mar 6, 19, 6:29 am
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Originally Posted by Fabo.sk View Post
Yes indeed, there are two levels of wheelchair assistance - to the door or to the seat.
Possibly you can also arrange with wheelchair handlers in Paris to board towards the end of boarding ISO board first, however, that will mean all the other late boarding issues like carryon bag space, having to maybe climb across other, already seated pax... etc.

Also do remember not to book exit rows. You (or just your mother) will be moved.
Thank you for the check-list. It comes handy. With good planing, we should be able to make the best of it.
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