KLM booked flight as Delta DM, seat cancelled
Feb 19, 2019, 6:56 am
#16
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
Yes that is of course possible
Feb 19, 2019, 6:57 am
#17
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
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Feb 19, 2019, 7:05 am
#19
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Feb 19, 2019, 7:18 am
#20
Original Poster
Join Date: Aug 2018
Location: SEA
Programs: DL DM
Posts: 292
As noted I am in the EU at the moment.
KLM WhatsApp support tells me they see my original seats. AF website says I have no seats. KLM resent my seat receipts, so I guess I will just move on and hope those seats are mine when I check in.
KLM WhatsApp support tells me they see my original seats. AF website says I have no seats. KLM resent my seat receipts, so I guess I will just move on and hope those seats are mine when I check in.
Feb 19, 2019, 9:32 am
#21
Join Date: May 2016
Posts: 500
I use Garudas website to check and change seats in those situations.
Feb 19, 2019, 12:34 pm
#22
Join Date: May 2017
Posts: 2,279
If you are in the EU, then you should call the EU number. If you are in NA, outside the USA (e.g. Canada, Mexico), then call the NA, outside USA number. If you are in the USA, call the USA number.
Feb 19, 2019, 7:42 pm
#24
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Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
KL and AF are the same company.
Feb 21, 2019, 4:44 am
#26
Original Poster
Join Date: Aug 2018
Location: SEA
Programs: DL DM
Posts: 292
Quick update.
I called the Air France Netherland support # (which appears to be the main KLM line as well). This time support answered within a minute and I got a very helpful agent. She saw that I had indeed paid for seat selection but that the system had dropped them for some unknown reason. She was able to get me back to my original seats.
I called the Air France Netherland support # (which appears to be the main KLM line as well). This time support answered within a minute and I got a very helpful agent. She saw that I had indeed paid for seat selection but that the system had dropped them for some unknown reason. She was able to get me back to my original seats.