KLM booked flight as Delta DM, seat cancelled

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Old Feb 19, 19, 6:56 am
  #16  
 
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Originally Posted by MSPeconomist View Post
I'd start by calling the operating carrier, which would be KLM.
Originally Posted by MSPeconomist View Post
I never said OPERATED BY KLM, but MARKETED by KLM is certainly possible
Yes you did
Originally Posted by MSPeconomist View Post
Lots of AF operated flights are sold also as KLM codeshares, with KLM flight numbers, even though they're operated by AF using AF aircraft, AF crews, and AF catering (so no houses!).
Yes that is of course possible
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Old Feb 19, 19, 6:57 am
  #17  
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Originally Posted by pulpfiction78 View Post
Original number I called for AF was +1 519 772 3570. I am currently in EU.
Area code 519 is Ontario, CANADA.
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Old Feb 19, 19, 7:00 am
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Originally Posted by MSPeconomist View Post
Area code 519 is Ontario, CANADA.
Yes my phone told me the same. It's the number air France website gave me for North America support outside of US.
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Old Feb 19, 19, 7:05 am
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Originally Posted by pulpfiction78 View Post
Yes my phone told me the same. It's the number air France website gave me for North America support outside of US.
But you're located in Seattle, which is still in the USA AFAIK.
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Old Feb 19, 19, 7:18 am
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As noted I am in the EU at the moment.

KLM WhatsApp support tells me they see my original seats. AF website says I have no seats. KLM resent my seat receipts, so I guess I will just move on and hope those seats are mine when I check in.
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Old Feb 19, 19, 9:32 am
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Originally Posted by pulpfiction78 View Post
As noted I am in the EU at the moment.

KLM WhatsApp support tells me they see my original seats. AF website says I have no seats. KLM resent my seat receipts, so I guess I will just move on and hope those seats are mine when I check in.
I use Garudas website to check and change seats in those situations.
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Old Feb 19, 19, 12:34 pm
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Originally Posted by pulpfiction78 View Post
As noted I am in the EU at the moment.

KLM WhatsApp support tells me they see my original seats. AF website says I have no seats. KLM resent my seat receipts, so I guess I will just move on and hope those seats are mine when I check in.
If you are in the EU, then you should call the EU number. If you are in NA, outside the USA (e.g. Canada, Mexico), then call the NA, outside USA number. If you are in the USA, call the USA number.
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Old Feb 19, 19, 4:15 pm
  #23  
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Old Feb 19, 19, 7:42 pm
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Originally Posted by MSPeconomist View Post
Then when KLM sold the ticket, they were functioning as your travel agent and nothing more. AF handles seat assignments on its own flights, although normally DL customers can succeed in getting AF seat assignments via the KLM website.
KL and AF are the same company.
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Old Feb 20, 19, 1:14 am
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Originally Posted by sethb View Post
KL and AF are the same company.
No, they aren't.
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Old Feb 21, 19, 4:44 am
  #26  
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Quick update.

I called the Air France Netherland support # (which appears to be the main KLM line as well). This time support answered within a minute and I got a very helpful agent. She saw that I had indeed paid for seat selection but that the system had dropped them for some unknown reason. She was able to get me back to my original seats.
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