La Premiere USA Telephone Number or email address

Old Feb 10, 19, 1:32 am
  #1  
Original Poster
 
Join Date: May 2017
Programs: UA
Posts: 12
La Premiere USA Telephone Number or email address

After searching the WWW and calling Air France, it appears they do not have a USA domestic telephone number to speak to the La Premiere desk, only the direct number in France. They also don't have an email address or web based contact form. The current problem for me is that none of the phones I have access to, none of them have an International Dialing Plan. I understand that I can activate such plans as well as take advantage of VOIP tools and I will do that in the absence of an answer here. However, it is hard to believe that the La Premiere desk does not have a way to offer customer service other than the direct line to Paris.

Does anyone know how to contact them other than an international phone call?
FrequentFlyerNOT is offline  
Old Feb 10, 19, 2:16 am
  #2  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, UA Mileage plus, Le Club Accorhotels platinum
Posts: 13,948
I just sent you a PM.
Goldorak is offline  
Old Feb 11, 19, 3:00 pm
  #3  
 
Join Date: Dec 2014
Programs: Flying Blue Platinum; Marriott Bonvoy Titanium; Hilton Gold
Posts: 586
Actually I'm interested as well. Can you send it to me too?
Sjondorn is offline  
Old Feb 14, 19, 2:10 pm
  #4  
Original Poster
 
Join Date: May 2017
Programs: UA
Posts: 12
After pressing further, it appears there is no other way to contact them. Here i the response I received:

<begin>
Thank you for contacting Air France.
I have received your e-mail for booking code PCV6KY and you wanting to know if there is a contact number in the USA for La Premiere.
After careful review of your question I do not see that there is a contact number or e-mail address for La Premiere in the USA. The only contact information we have is what was sent to you in the previous e-mail. I thank you for your understanding.
We look forward to serving you onboard.

Sincerely,

Dodd

Air France

<end>
FrequentFlyerNOT is offline  
Old Feb 14, 19, 6:17 pm
  #5  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, UA Mileage plus, Le Club Accorhotels platinum
Posts: 13,948
Originally Posted by FrequentFlyerNOT View Post
After pressing further, it appears there is no other way to contact them. Here i the response I received:

<begin>
Thank you for contacting Air France.
I have received your e-mail for booking code XXXXX and you wanting to know if there is a contact number in the USA for La Premiere.
After careful review of your question I do not see that there is a contact number or e-mail address for La Premiere in the USA. The only contact information we have is what was sent to you in the previous e-mail. I thank you for your understanding.
We look forward to serving you onboard.

Sincerely,

Dodd

Air France

<end>
You’d better delete your PNR# in your post. It is not recommended to include personal info in a post on a public forum. I have alerted the mods in case you don’t see this quickly.
Goldorak is offline  
Old Feb 14, 19, 7:16 pm
  #6  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 42,880
Doesn't DL handle customer service in NA? Were they unable to assist?
Often1 is offline  
Old Feb 14, 19, 7:31 pm
  #7  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, UA Mileage plus, Le Club Accorhotels platinum
Posts: 13,948
Originally Posted by Often1 View Post
Doesn't DL handle customer service in NA? Were they unable to assist?
For La Premičre AF, I wouldn’t trust DL at all. They could even think the customer is talking about domestic First class.
Sjondorn and SkyteamEP like this.
Goldorak is offline  

Thread Tools
Search this Thread