Air France Never Again: Platinum line sucks
Apr 25, 2018, 5:40 am
#16
Join Date: Sep 2014
Programs: Flying Blue Plat, Air Europa Silver, IHG Plat, Accor Plat
Posts: 1,011
Many years ago I worked in a customer service line with a lot of angry customers. After a while I lost any sense of empathy unless the callers were nice and friendly. Now I always try and be polite and friendly when I dial a customer service line. Your call can make or break someone else's day.
Apr 25, 2018, 8:15 am
#17
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,556
I expect from a dedicated customer service line to be very professional in their job which was not the case. If people who are working here are not able to manage crisis they are not made for this position.
9+ year of FF was not a « long fleuve tranquille » and on my experience the phone line was before at a higher level. I strongly noticed those last months that it’s not anymore the case.
9+ year of FF was not a « long fleuve tranquille » and on my experience the phone line was before at a higher level. I strongly noticed those last months that it’s not anymore the case.
After others bad experiences encountered also with AF I will avoid them. Globally the quality decreases and they are not trustable. Regarding the good fares they are generally not on AF.