Here's a fun one: Schedule change mis-applied as cancellation
Dec 7, 2017, 10:35 am
#1
Original Poster
Join Date: Aug 2011
Location: YUL
Programs: Skymiles Silver Medallion
Posts: 955
Here's a fun one: Schedule change mis-applied as cancellation
Booked a flight on Tuesday. Wednesday morning I awake to an email that my flight was cancelled and I was automatically switched to another flight two hours later. Wednesday evening, the first flight reappears in Air France's systems, but 10 minutes after the original departure time. I phone in this morning and an agent manually switches me back to my original flight.
It seems that AF's systems are falsely applying schedule changes as cancellations. I'm sure someone less vigilant may not have even noticed this.
No big deal in the end; I'm back on the flight I wanted, and all is good. But has anyone else experienced this with AF before?
It seems that AF's systems are falsely applying schedule changes as cancellations. I'm sure someone less vigilant may not have even noticed this.
No big deal in the end; I'm back on the flight I wanted, and all is good. But has anyone else experienced this with AF before?
Dec 8, 2017, 5:31 am
#2
Join Date: Mar 2006
Location: CDG/AMS
Programs: FB Plat for life, FB PC, M&M FT, Hertz President (+ many low tier cards)
Posts: 2,777
Booked a flight on Tuesday. Wednesday morning I awake to an email that my flight was cancelled and I was automatically switched to another flight two hours later. Wednesday evening, the first flight reappears in Air France's systems, but 10 minutes after the original departure time. I phone in this morning and an agent manually switches me back to my original flight.
It seems that AF's systems are falsely applying schedule changes as cancellations. I'm sure someone less vigilant may not have even noticed this.
No big deal in the end; I'm back on the flight I wanted, and all is good. But has anyone else experienced this with AF before?
It seems that AF's systems are falsely applying schedule changes as cancellations. I'm sure someone less vigilant may not have even noticed this.
No big deal in the end; I'm back on the flight I wanted, and all is good. But has anyone else experienced this with AF before?