What will be JOON's first [last] routes?
Dec 4, 2017, 4:41 am
#137
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,832
I flew with Joon last Friday on their first day of operation in both Business and Economy, I have written 2 comprehensive trip reports (in french) for those interested:
CDG-BCN in C: https://flight-report.com/fr/report/...-Barcelona-BCN
BCN-CDG in Y: https://flight-report.com/fr/report/...-BCN-Paris-CDG
CDG-BCN in C: https://flight-report.com/fr/report/...-Barcelona-BCN
BCN-CDG in Y: https://flight-report.com/fr/report/...-BCN-Paris-CDG
Dec 4, 2017, 6:57 am
#138
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,545
Interesting. To be honest I find the CDC with his sneakers a bit, well, something between silly and pathetic. That chap seems to have sufficient class to look good in an AF uniform, and so does the lady (wich one was the CDC?). Other than that it seems to be pretty much the same thing bar the USB ports (useful) and the onboard entertainment through WiFi (nice to have, but why no connection to the outside world with internet?)
Dec 4, 2017, 9:02 am
#140
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
Other than that it seems to be pretty much the same thing bar the USB ports (useful) and the onboard entertainment through WiFi
why no connection to the outside world with internet?
Dec 4, 2017, 4:34 pm
#141
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
Dear all
an extensive Joon Q&A has been posted by AF on AgentConnect. I am copying here below most of this Q&A (I have deleted a few useless questions). Traductions is Google Trad (apologies if not perfect).
an extensive Joon Q&A has been posted by AF on AgentConnect. I am copying here below most of this Q&A (I have deleted a few useless questions). Traductions is Google Trad (apologies if not perfect).
How many planes will Joon have and what types?
In 2020, Joon will have 28 planes. By then:
• medium-haul: 7 Airbus 320 as of autumn 2017, 11 in the spring of 2018 and 18 planes in 2020 (A320 and A321)
• long haul: 4 Airbus 340 in the spring of 2018 and 10 aircraft in 2020 (A350 in 2021).
What are Joon destinations?
All Joon flights will be operated from CDG.
medium-haul
As of December 1, 2017, Joon will have a fleet of 7 aircraft (A320).
Joon will serve TXL (5 to 6 flights / day), OPO (3 flights / week), LIS (4 flights / day) and BCN (7 flights / day).
As of March 25, Joon will operate with 11 aircraft (A320 / 321).
Other destinations will join the network operated by Joon: NAP (2 flights / day), FCO (7 flights / day), OSL (up to 3 flights / day) and IST (1 flight / day).
long-haul
Starting in spring 2018, CAI, CPT, FOR, SEZ and IKA will be operated by Joon. Joon flights will start on the following dates depending on the destination:
- 25 March: CAI, 7 flights / week;
- 1 April and 2 April: CPT (3 flights / week) and IKA (3 flights / week);
- May 3rd and May 5th: FOR (2 flights / week) and SEZ (3 flights / week).
Will Joon take over the entire Air France flight program for the above-mentioned destinations?
Absolutely. This means that Air France flights, on the aforementioned destinations, will be operated by Joon. In case of irregularities (maintenance aircraft, delays, cancellations), Air France will be able to use its reserve aircraft to ensure the continuity of operations on the Joon network.
Does this mean that you are reducing frequencies on these destinations?
No, there will even be an increase in frequencies on certain destinations in addition to new routes openings (FOR and SEZ) for long haul.
What will be Joon's carrier code?
The carrier code of Joon will be JN.
What is the commercial and operational relationship with Air France?
Joon flights will be chartered by Air France. This means that the award code, the operating code and the marketing code will remain AF (or other marketing code for a code share partner). Joon will only be the carrier code / owner of the aircraft. The flight numbers will remain AF flight numbers.
Personal comment from Goldorak : I don’t understand « award code » here and also that operating code should remain AF. I believe the operating code should be JN ? I copy here the French text if it allows you to understand better : « Les vols Joon seront affrétés par Air France. Cela signifie que le code prime, le code operating et le code marketing resteront AF (ou autre code marketing pour une compagnie partenaire en partage de codes). Joon ne sera que le code transporteur/propriétaire de l’appareil. Les numéros de vol resteront des numéros de vols AF. »
Will there be Joon flight numbers?
No, all flights will keep current Air France flight numbers.
How do flights appear in GDS?
Air France flights operated by Joon appear in GDS as chartered flights:
JN * AF1148 J3 CL DL Y9 B9 M9 / CDG2F BCN 1 0710 0850 E0 / 320 1:40 P9 U9 F9 K9 W9 H9 S9 L9 A9 Q9 T9 E9 N9 R9 V9 X9 G4
Who will be able to sell Joon flights?
All distribution channels currently used for Air France. That is, online and offline sales, direct sales and third-party sales.
On which tickets plate can one issue Joon flights?
Joon flights can be issued on AF & KL tickets, depending on the market. All current plates (KL, DL, ...) on which Air France flights are issued, can issue Joon flights. Most will be issued on AF 057 plate.
How can a customer identify that he is traveling on a flight operated by Joon?
In all the distribution channels, the Air France flights operated by Joon will then appear with the mention "operated by Joon". When a reservation is made, it is made on an AF flight number and it will be displayed that the flight is operated by Joon.
Customers will receive a confirmation of their booking which will indicate that the AFXXXX flight is operated by Joon.
Customers will also be able to see via "Manage my booking" by which airline a flight is operated.
Is it possible to sell flights corresponding to Joon flights?
Yes. All possible connections with AF flights or partners, CDG or another stopover will remain available.
What commercial policies / rules will apply in case of a connecting flight operated by Joon? (eg luggage, seats options...?)
The current Air France rules apply to connecting flights operated by Joon.
Will code sharing apply on flights operated by Joon?
All codeshare partners can keep their marketing code on flights operated by Joon.
What will be the Air France fare policy on Joon flights?
On medium-haul, Joon customers will have access to 3 fares to meet all their needs, as on the entire Air France MH network, these fares are offered for one-way:
- a Light fare - without luggage - not modifiable - non refundable
- a standard fare - with luggage - changeable with a fee - non refundable
- a Flex rate - with luggage - can be changed without charge – refundable, eligible to SkyPriority services + Goshow or Aftershow.
On long-haul from France to Joon destinations (with the exception of IKA), Air France will launch branded fares at 2 levels, offered for one-way:
- a Light fare - without luggage - changeable with fees - non refundable.
- a standard fare - with luggage - changeable with a fee - non refundable.
Personal comment from Goldorak : no Flex rate mentioned. I believe this is a mistake, as it makes no sense.
To IKA, Air France's current fare policy applies.
Clarification on branded long-haul fares:
- These fares will only be offered from France (PAR and Province) to Joon destinations with a route including a flight operated by Joon. These fares will not be available on an itinerary without any flight operated by Joon (e.g. the Light fare will be offered on a NCE-FOR via PAR in connection with a PAR-FOR flight operated by Joon, but not on a NCE-FOR via AMS where the AMS-FOR flight is operated by KLM).
- Standard fares will be combinable with all fares on other via points so that you can combine eg a trip via PAR and a return via AMS (or other via points).
- Base one-way fares will be proposed in the 3 cheapest booking classes (V / R / N).
On the rest of the Air France network from / to Joon destinations, Air France's fare policy remains the same.
At which fares will these flights be proposed?
At launch, all medium-haul Joon flights to and from Paris will be available from € 39, except for IST at € 79 / USD 69 (OW, all taxes included, without luggage). These promotional launch prices will be available for sale from November 30 to December 6, for a transport period from March 25 to May 6 and May 14 to June 24, 2018, valid while stocks last.
From Paris to long-haul destinations, the fare offer will start at €149 one-way to CAI (all taxes included, without luggage), FOR will start at € 249, CPT at € 279 and Seychelles at € 299 (all taxes included, one way, without luggage).
At launch, IKA will be proposed at a promotional fare of € 149 one way (including all taxes - baggage), on sale from November 30 to December 13 (travel from May 7 to June 30).
Will it be possible to book groups, allotments and TOs on Joon flights?
Yes, Air France Revenue Management provides management and pricing for Joon flights (same processes and tools).
What process applies to clients in case of irrops?
The AF ROC will take care of all the reserved customers under AF code. All phone numbers remain the same.
Will there be Joon specific accounts on the different social networks?
Indeed, Joon will have specific social networks accounts (@weflyjoon and #weflyjoon), handled by Air France teams. The answer line is the same for all servicing issues.
• @weflyjoon or #weflyjoon: Joon customers can contact the company directly via social networks. The commercial and Corporate offers will also be relayed. Each future traveler will receive his boarding pass on the application and directly on his/her instant messenger.
• Facebook> Message service 24h / 7d Servicing will be available with the same level of service and availability as Air France: 24/7 in French and English and 7/7 in classic schedules in Spanish, Italian, German, Portuguese, Japanese, Korean and Chinese.
• Instagram> JOON has its own Instagram account, @weflyjoon. Its goal is to inspire our future customers around the destinations served.
• Twitter> The Twitter account will focus on Firm communication as well as customer service.
• Snapchat> The use of Snapchat will be strictly advertising at first. An @weflyjoon account has been created, for occasional animation (rather events, and not at launch)
Can I earn and redeem Flying Blue Miles?
Yes, you can earn and redeem Flying Blue Miles according to the Air France rules.
Does Joon recognize the status of a Flying Blue member?
Yes, Flying Blue status will be recognized and the same current Air France rules will apply.
Will Flying Blue members be eligible for SkyPriority service when traveling on a Joon flight?
Yes, SkyPriority will be recognized, offering priority boarding, lounge access, etc.
Personal comment from Goldorak : lounge access is not part of SkyP services…
Will Joon be a member of Skyteam?
Joon will be a Skyteam affiliated airline.
Personal comment from Goldorak : I don’t know what is an affiliated airline versus a full member, now that Skyteam doesn’t have any more associate members. The French text was « Joon sera une compagnie affiliée Skyteam ».
How will service recovery work?
The current Air France process will apply.
Flights are already on sale. How to explain to customers that Air France will no longer be the carrier?
Customers who purchase Air France tickets today and travel on Joon will benefit from the same quality of service that Air France offers, with new services specific to Joon.
Destinations served by Joon will no longer be served by Air France. These flights will remain marketed by Air France while benefiting from the Joon travel experience. This is a classic carrier change procedure.
What happens to customers who have a reservation with an Air France flight segment that becomes operated by Joon?
Since the flight number remains the same, the PNR also remains the same. There are no instructions for reissuing tickets. When the carrier code is changed, an e-mail is sent to the customers to inform them of the change of carrier on the segment concerned.
Who notifies passengers of the change of carrier in the case of an Air France flight that becomes "operated by Joon"?
The information will be updated in the booking file (flights "operated by joon" instead of "flight operated by Air France"). The communication to the passengers is carried by the Marketing company (AF will send an information e-mail to all concerned AF Marketing passengers).
Is the full refund available if customers do not wish to travel on their flight?
The tariff notes apply.
Will Joon be part of the Corporate contracts with eg. a different fee schedule?
AF flights operated by Joon are included in the contracts (if the routes are part of the contract scope) because award/operating codes tremains AF. Coprporate contract remains applicable with the same offer.
Personal comment from Goldorak : still don’t understand the award code (code prime in French) here.
Will Corporate customers be able to benefit from their free first baggage and from the free SkyPriority service?
Air France's current rules apply to Corporate customers.
Do Firm Customers Benefit from Seat Reservation Benefits?
Air France's current rules apply to Corporate customers.
Will Joon be integrated into the BlueBiz program?
Yes, Joon will be integrated into BlueBiz contracts.
Can customers earn and use Blue Credits on Joon flights?
Yes, Joon customers will be able to use and earn Blue Credits according to the current Air France rules.
What will be the general conditions of sale for Joon?
Air France is the marketing company, the terms and conditions of Air France will apply on the flights operated by Joon.
Will compensation in case of delay or cancellation of flights be aligned with those of Air France?
Yes, the aftersales AF policy will apply.
Will the customer contacts be the same as for Air France?
Yes, all the useful contacts during the customer's trip will be the services of Air France.
Will Joon have its own customer service?
No, customer returns and complaints for Joon will be handled by AF and KL Customer Services.
How many cabins will there be?
• On long haul, there will be 3 cabins: Business / Premium Economy / Economy
• On the medium-haul, there will be 2 cabins: Business / Economy
What are the characteristics of medium-haul cabins?
• The "Business" cabin is located at the front of the aircraft and is separated from the "Economy" cabin by a moveable curtain. It is equipped in a 2-2 cpnfiguration (the middle one being neutralized for comfort), each seat is equipped with a headrest and a cushion.
• The Economy cabin is located at the rear of the unit and is separated from the Business Cabin by a moveable curtain. It is equipped in a 3-3 configuration.
• The technical characteristics and quality of the seats are the same as the seats of the Air France 320 fleet: equipped with a comfortable and light leather seat.
What are the characteristics of long-haul cabins?
The A340 aircraft of the Joon fleet will be renovated, with new seats in Premium Economy and Economy cabins. Business seats will be refurbished.
All seats will benefit from new "RAVE 2" touch screens.
In Business
- 30 seats installed 2- 2 -2
- lie-flat seat
- Pitch: 59 ''
- Screen size (rave 2): 15'' on the standard rows (11 '' in the first row) accompanied by a remote control
In Premium Economy
- 21 seats implanted 2-3-2
- new seat (recliner-type seats on Joon vs. fixed shell on AF), 8'' recline
- pitch 39 '' on Joon vs. 38 '' on AF
- Screen size 13 '' on standard rows (11 '' in first row)
In Economy
- 227 seats installed 2-4-2
- new seat, pitch 31’' - 32'' with a seat plus area 34’' on Joon vs.. 32'' - 33'' on AF with a seat of (very) old generation that takes up a lot of space.
- More than 70 seats will be available as paid options ("seats +" or "Duo").
- 10'' screen size for everyone.
Which amenities will be offered to cabin customers on the long-haul?
Depending on the cabins, amenities in Joon colors will be available. The content is being defined.
Will a meal be served on all flights? Will it be paid or included? For all passengers:
On medium-haul:
Business
Free offer, same catering and choice of drinks as Air France (no hot element), with AF printed menu on tray. No special meals.
Personal comment form Goldorak : please note the no more hot element…
Economy
• Free drink offer for all classes: tea, Segafredo organic coffee, water, orange juice
• If our customers want more than the offered service they will be able to choose among about sixty delicacies of which 20% from organic farming. These products will be offered as Buy-on-board (paid), at any time of the day.
Examples: La Parisienne beer, Baobab Matahi fruit juice, 100% fruit smoothies, salty snacks, tapas, organic French wines, etc.
Some service elements will have Joon logo,
• Joon cups for hot and cold beverages
• Refreshing towels on medium-haul
• The sugar kit
On long-haul:
Business
Free offer, catering offer and choice of drinks similar to Air France, some Joon specificities are being defined.
Premium Economy and Economy
• Free main (and secondary) meal depending on the duration of the flight.
• Free offer of drinks
• If our customers want more than the offered service a complementary paid offer will be proposed to them. This offer is under definition (snacks, etc ...)
What payment methods can be used for Buy on Board?
At launch, payment can be made by credit card or cash (in €). Other means of payment are under study.
Will customers be able to choose their seats on Joon flights?
The rules will be the same as on Air France.
Options can be purchased to benefit for example of extra comfort with "Seat Plus" seats or on long-haul more privacy with the "Seat Duo".
What kind of entertainment will there be on board?
On board Joon, guests will enjoy free of charge a varied entertainment offer on medium and long haul.
On medium-haul
• YouJoon is an on-board streaming channel available on personal device (tablets, smartphones, laptops). It gives access to many streaming contents
No electronic tablet will be provided at this stage.
On long haul
• In all cabins, each customer will have their own HD backseat screen giving access to the entertainment content offered on Air France Long Courrier flights.
• Additional entertainment and features will also be available on personal terminals on the YouJoon channel. Passengers will be able to find an offer similar to that proposed on the Joon Medium-Courier flights, revisited for Long-haul flights.
• An offer to rent the latest Skylights virtual reality glasses, AlloSky, to watch a 3D movie with the latest technology.
Which press offer will be available?
A press offer will be available on personal terminals. Newspapers will remain available at the airport prior to departure. Air France Magazine will be available on board Joon aircraft as well as the Business cabin magazine offer.
Will the wifi be available on board and will it be free?
There will be no wifi on board for the launch of Joon. WiFi on board requires specific equipment. The Airbus A350 will integrate the fleet of Joon in 2019 and will be designed with WiFi on board. On medium-haul aircraft, an onboard WiFi project is underway.
Will Joon customers have access to AF lounges and according to which criteria?
Yes and according to the same eligibility rules as Air France.
Does Joon offer the same services as AF for all passengers (eg people with reduced mobility, children, etc.)?
Yes, all specific AF services will apply (eg wheelchair, Kid Solo, ...).
What is the luggage policy?
The baggage policy of Joon is the same as that of Air France and depends on the fare conditions of the ticket. Customers can bring a free cabin baggage (55 x 35 x 25 cm) and a travel accessory type handbag or computer bag, for a total weight of 12kg in Eco and 18kg in Business.
In case of connection to/from an AF flight, luggage tracking will be provided because registration is done end to end.
The paid option for additional luggage can be purchased on the internet and at the airport.
How will Joon differentiate herself on the ground? In airports?
• Different tracks are studied to differentiate the experience on the ground before boarding, but this will not be the case during the first months of operation.
• Aircrafs have a specific livery that sets them apart from Air France aircraft, which customers will see when boarding.
• The real difference will be on board the aircraft through the offer and services available.
Who are dealing with Joon's ground operations in stopovers other than CDG?
Ground operations are handled by the same agents as Air France (Joon flights are chartered by Air France).
In 2020, Joon will have 28 planes. By then:
• medium-haul: 7 Airbus 320 as of autumn 2017, 11 in the spring of 2018 and 18 planes in 2020 (A320 and A321)
• long haul: 4 Airbus 340 in the spring of 2018 and 10 aircraft in 2020 (A350 in 2021).
What are Joon destinations?
All Joon flights will be operated from CDG.
medium-haul
As of December 1, 2017, Joon will have a fleet of 7 aircraft (A320).
Joon will serve TXL (5 to 6 flights / day), OPO (3 flights / week), LIS (4 flights / day) and BCN (7 flights / day).
As of March 25, Joon will operate with 11 aircraft (A320 / 321).
Other destinations will join the network operated by Joon: NAP (2 flights / day), FCO (7 flights / day), OSL (up to 3 flights / day) and IST (1 flight / day).
long-haul
Starting in spring 2018, CAI, CPT, FOR, SEZ and IKA will be operated by Joon. Joon flights will start on the following dates depending on the destination:
- 25 March: CAI, 7 flights / week;
- 1 April and 2 April: CPT (3 flights / week) and IKA (3 flights / week);
- May 3rd and May 5th: FOR (2 flights / week) and SEZ (3 flights / week).
Will Joon take over the entire Air France flight program for the above-mentioned destinations?
Absolutely. This means that Air France flights, on the aforementioned destinations, will be operated by Joon. In case of irregularities (maintenance aircraft, delays, cancellations), Air France will be able to use its reserve aircraft to ensure the continuity of operations on the Joon network.
Does this mean that you are reducing frequencies on these destinations?
No, there will even be an increase in frequencies on certain destinations in addition to new routes openings (FOR and SEZ) for long haul.
What will be Joon's carrier code?
The carrier code of Joon will be JN.
What is the commercial and operational relationship with Air France?
Joon flights will be chartered by Air France. This means that the award code, the operating code and the marketing code will remain AF (or other marketing code for a code share partner). Joon will only be the carrier code / owner of the aircraft. The flight numbers will remain AF flight numbers.
Personal comment from Goldorak : I don’t understand « award code » here and also that operating code should remain AF. I believe the operating code should be JN ? I copy here the French text if it allows you to understand better : « Les vols Joon seront affrétés par Air France. Cela signifie que le code prime, le code operating et le code marketing resteront AF (ou autre code marketing pour une compagnie partenaire en partage de codes). Joon ne sera que le code transporteur/propriétaire de l’appareil. Les numéros de vol resteront des numéros de vols AF. »
Will there be Joon flight numbers?
No, all flights will keep current Air France flight numbers.
How do flights appear in GDS?
Air France flights operated by Joon appear in GDS as chartered flights:
JN * AF1148 J3 CL DL Y9 B9 M9 / CDG2F BCN 1 0710 0850 E0 / 320 1:40 P9 U9 F9 K9 W9 H9 S9 L9 A9 Q9 T9 E9 N9 R9 V9 X9 G4
Who will be able to sell Joon flights?
All distribution channels currently used for Air France. That is, online and offline sales, direct sales and third-party sales.
On which tickets plate can one issue Joon flights?
Joon flights can be issued on AF & KL tickets, depending on the market. All current plates (KL, DL, ...) on which Air France flights are issued, can issue Joon flights. Most will be issued on AF 057 plate.
How can a customer identify that he is traveling on a flight operated by Joon?
In all the distribution channels, the Air France flights operated by Joon will then appear with the mention "operated by Joon". When a reservation is made, it is made on an AF flight number and it will be displayed that the flight is operated by Joon.
Customers will receive a confirmation of their booking which will indicate that the AFXXXX flight is operated by Joon.
Customers will also be able to see via "Manage my booking" by which airline a flight is operated.
Is it possible to sell flights corresponding to Joon flights?
Yes. All possible connections with AF flights or partners, CDG or another stopover will remain available.
What commercial policies / rules will apply in case of a connecting flight operated by Joon? (eg luggage, seats options...?)
The current Air France rules apply to connecting flights operated by Joon.
Will code sharing apply on flights operated by Joon?
All codeshare partners can keep their marketing code on flights operated by Joon.
What will be the Air France fare policy on Joon flights?
On medium-haul, Joon customers will have access to 3 fares to meet all their needs, as on the entire Air France MH network, these fares are offered for one-way:
- a Light fare - without luggage - not modifiable - non refundable
- a standard fare - with luggage - changeable with a fee - non refundable
- a Flex rate - with luggage - can be changed without charge – refundable, eligible to SkyPriority services + Goshow or Aftershow.
On long-haul from France to Joon destinations (with the exception of IKA), Air France will launch branded fares at 2 levels, offered for one-way:
- a Light fare - without luggage - changeable with fees - non refundable.
- a standard fare - with luggage - changeable with a fee - non refundable.
Personal comment from Goldorak : no Flex rate mentioned. I believe this is a mistake, as it makes no sense.
To IKA, Air France's current fare policy applies.
Clarification on branded long-haul fares:
- These fares will only be offered from France (PAR and Province) to Joon destinations with a route including a flight operated by Joon. These fares will not be available on an itinerary without any flight operated by Joon (e.g. the Light fare will be offered on a NCE-FOR via PAR in connection with a PAR-FOR flight operated by Joon, but not on a NCE-FOR via AMS where the AMS-FOR flight is operated by KLM).
- Standard fares will be combinable with all fares on other via points so that you can combine eg a trip via PAR and a return via AMS (or other via points).
- Base one-way fares will be proposed in the 3 cheapest booking classes (V / R / N).
On the rest of the Air France network from / to Joon destinations, Air France's fare policy remains the same.
At which fares will these flights be proposed?
At launch, all medium-haul Joon flights to and from Paris will be available from € 39, except for IST at € 79 / USD 69 (OW, all taxes included, without luggage). These promotional launch prices will be available for sale from November 30 to December 6, for a transport period from March 25 to May 6 and May 14 to June 24, 2018, valid while stocks last.
From Paris to long-haul destinations, the fare offer will start at €149 one-way to CAI (all taxes included, without luggage), FOR will start at € 249, CPT at € 279 and Seychelles at € 299 (all taxes included, one way, without luggage).
At launch, IKA will be proposed at a promotional fare of € 149 one way (including all taxes - baggage), on sale from November 30 to December 13 (travel from May 7 to June 30).
Will it be possible to book groups, allotments and TOs on Joon flights?
Yes, Air France Revenue Management provides management and pricing for Joon flights (same processes and tools).
What process applies to clients in case of irrops?
The AF ROC will take care of all the reserved customers under AF code. All phone numbers remain the same.
Will there be Joon specific accounts on the different social networks?
Indeed, Joon will have specific social networks accounts (@weflyjoon and #weflyjoon), handled by Air France teams. The answer line is the same for all servicing issues.
• @weflyjoon or #weflyjoon: Joon customers can contact the company directly via social networks. The commercial and Corporate offers will also be relayed. Each future traveler will receive his boarding pass on the application and directly on his/her instant messenger.
• Facebook> Message service 24h / 7d Servicing will be available with the same level of service and availability as Air France: 24/7 in French and English and 7/7 in classic schedules in Spanish, Italian, German, Portuguese, Japanese, Korean and Chinese.
• Instagram> JOON has its own Instagram account, @weflyjoon. Its goal is to inspire our future customers around the destinations served.
• Twitter> The Twitter account will focus on Firm communication as well as customer service.
• Snapchat> The use of Snapchat will be strictly advertising at first. An @weflyjoon account has been created, for occasional animation (rather events, and not at launch)
Can I earn and redeem Flying Blue Miles?
Yes, you can earn and redeem Flying Blue Miles according to the Air France rules.
Does Joon recognize the status of a Flying Blue member?
Yes, Flying Blue status will be recognized and the same current Air France rules will apply.
Will Flying Blue members be eligible for SkyPriority service when traveling on a Joon flight?
Yes, SkyPriority will be recognized, offering priority boarding, lounge access, etc.
Personal comment from Goldorak : lounge access is not part of SkyP services…
Will Joon be a member of Skyteam?
Joon will be a Skyteam affiliated airline.
Personal comment from Goldorak : I don’t know what is an affiliated airline versus a full member, now that Skyteam doesn’t have any more associate members. The French text was « Joon sera une compagnie affiliée Skyteam ».
How will service recovery work?
The current Air France process will apply.
Flights are already on sale. How to explain to customers that Air France will no longer be the carrier?
Customers who purchase Air France tickets today and travel on Joon will benefit from the same quality of service that Air France offers, with new services specific to Joon.
Destinations served by Joon will no longer be served by Air France. These flights will remain marketed by Air France while benefiting from the Joon travel experience. This is a classic carrier change procedure.
What happens to customers who have a reservation with an Air France flight segment that becomes operated by Joon?
Since the flight number remains the same, the PNR also remains the same. There are no instructions for reissuing tickets. When the carrier code is changed, an e-mail is sent to the customers to inform them of the change of carrier on the segment concerned.
Who notifies passengers of the change of carrier in the case of an Air France flight that becomes "operated by Joon"?
The information will be updated in the booking file (flights "operated by joon" instead of "flight operated by Air France"). The communication to the passengers is carried by the Marketing company (AF will send an information e-mail to all concerned AF Marketing passengers).
Is the full refund available if customers do not wish to travel on their flight?
The tariff notes apply.
Will Joon be part of the Corporate contracts with eg. a different fee schedule?
AF flights operated by Joon are included in the contracts (if the routes are part of the contract scope) because award/operating codes tremains AF. Coprporate contract remains applicable with the same offer.
Personal comment from Goldorak : still don’t understand the award code (code prime in French) here.
Will Corporate customers be able to benefit from their free first baggage and from the free SkyPriority service?
Air France's current rules apply to Corporate customers.
Do Firm Customers Benefit from Seat Reservation Benefits?
Air France's current rules apply to Corporate customers.
Will Joon be integrated into the BlueBiz program?
Yes, Joon will be integrated into BlueBiz contracts.
Can customers earn and use Blue Credits on Joon flights?
Yes, Joon customers will be able to use and earn Blue Credits according to the current Air France rules.
What will be the general conditions of sale for Joon?
Air France is the marketing company, the terms and conditions of Air France will apply on the flights operated by Joon.
Will compensation in case of delay or cancellation of flights be aligned with those of Air France?
Yes, the aftersales AF policy will apply.
Will the customer contacts be the same as for Air France?
Yes, all the useful contacts during the customer's trip will be the services of Air France.
Will Joon have its own customer service?
No, customer returns and complaints for Joon will be handled by AF and KL Customer Services.
How many cabins will there be?
• On long haul, there will be 3 cabins: Business / Premium Economy / Economy
• On the medium-haul, there will be 2 cabins: Business / Economy
What are the characteristics of medium-haul cabins?
• The "Business" cabin is located at the front of the aircraft and is separated from the "Economy" cabin by a moveable curtain. It is equipped in a 2-2 cpnfiguration (the middle one being neutralized for comfort), each seat is equipped with a headrest and a cushion.
• The Economy cabin is located at the rear of the unit and is separated from the Business Cabin by a moveable curtain. It is equipped in a 3-3 configuration.
• The technical characteristics and quality of the seats are the same as the seats of the Air France 320 fleet: equipped with a comfortable and light leather seat.
- Recline : 3 inches- Adjustable headrest so customers can rest during the flight - Full central liftable armrests
- Jacket holder and individual glass holder
- All seats will be equipped with a USB socket on the armrest so that passengers can charge their personal terminals.
- Jacket holder and individual glass holder
- All seats will be equipped with a USB socket on the armrest so that passengers can charge their personal terminals.
What are the characteristics of long-haul cabins?
The A340 aircraft of the Joon fleet will be renovated, with new seats in Premium Economy and Economy cabins. Business seats will be refurbished.
All seats will benefit from new "RAVE 2" touch screens.
In Business
- 30 seats installed 2- 2 -2
- lie-flat seat
- Pitch: 59 ''
- Screen size (rave 2): 15'' on the standard rows (11 '' in the first row) accompanied by a remote control
In Premium Economy
- 21 seats implanted 2-3-2
- new seat (recliner-type seats on Joon vs. fixed shell on AF), 8'' recline
- pitch 39 '' on Joon vs. 38 '' on AF
- Screen size 13 '' on standard rows (11 '' in first row)
In Economy
- 227 seats installed 2-4-2
- new seat, pitch 31’' - 32'' with a seat plus area 34’' on Joon vs.. 32'' - 33'' on AF with a seat of (very) old generation that takes up a lot of space.
- More than 70 seats will be available as paid options ("seats +" or "Duo").
- 10'' screen size for everyone.
Which amenities will be offered to cabin customers on the long-haul?
Depending on the cabins, amenities in Joon colors will be available. The content is being defined.
Will a meal be served on all flights? Will it be paid or included? For all passengers:
On medium-haul:
Business
Free offer, same catering and choice of drinks as Air France (no hot element), with AF printed menu on tray. No special meals.
Personal comment form Goldorak : please note the no more hot element…
Economy
• Free drink offer for all classes: tea, Segafredo organic coffee, water, orange juice
• If our customers want more than the offered service they will be able to choose among about sixty delicacies of which 20% from organic farming. These products will be offered as Buy-on-board (paid), at any time of the day.
Examples: La Parisienne beer, Baobab Matahi fruit juice, 100% fruit smoothies, salty snacks, tapas, organic French wines, etc.
Some service elements will have Joon logo,
• Joon cups for hot and cold beverages
• Refreshing towels on medium-haul
• The sugar kit
On long-haul:
Business
Free offer, catering offer and choice of drinks similar to Air France, some Joon specificities are being defined.
Premium Economy and Economy
• Free main (and secondary) meal depending on the duration of the flight.
• Free offer of drinks
• If our customers want more than the offered service a complementary paid offer will be proposed to them. This offer is under definition (snacks, etc ...)
What payment methods can be used for Buy on Board?
At launch, payment can be made by credit card or cash (in €). Other means of payment are under study.
Will customers be able to choose their seats on Joon flights?
The rules will be the same as on Air France.
Options can be purchased to benefit for example of extra comfort with "Seat Plus" seats or on long-haul more privacy with the "Seat Duo".
What kind of entertainment will there be on board?
On board Joon, guests will enjoy free of charge a varied entertainment offer on medium and long haul.
On medium-haul
• YouJoon is an on-board streaming channel available on personal device (tablets, smartphones, laptops). It gives access to many streaming contents
o Series: Discover our selection of series, Game of IKAones, Legion, Taboo, Futurama, ... #marathonstreaming!
o Lifestyle: The pleasure of discovering the world with passion, Red Bull TV, Nowness, Explore, ...
o Mood: Criticism with an offbeat tone, Viceland, YouTubers, Just for Laughs, ... Be yourself!
o Kids: A selection made for young and old, Cartoons, Games, Music. Have fun!
o Music: Live concerts! Playzer, Paramax, Radios.
o News: For the news not to be missed, Euronews, Brut.
o Examples at launch. The content will be updated regularly.
o Lifestyle: The pleasure of discovering the world with passion, Red Bull TV, Nowness, Explore, ...
o Mood: Criticism with an offbeat tone, Viceland, YouTubers, Just for Laughs, ... Be yourself!
o Kids: A selection made for young and old, Cartoons, Games, Music. Have fun!
o Music: Live concerts! Playzer, Paramax, Radios.
o News: For the news not to be missed, Euronews, Brut.
o Examples at launch. The content will be updated regularly.
No electronic tablet will be provided at this stage.
On long haul
• In all cabins, each customer will have their own HD backseat screen giving access to the entertainment content offered on Air France Long Courrier flights.
• Additional entertainment and features will also be available on personal terminals on the YouJoon channel. Passengers will be able to find an offer similar to that proposed on the Joon Medium-Courier flights, revisited for Long-haul flights.
• An offer to rent the latest Skylights virtual reality glasses, AlloSky, to watch a 3D movie with the latest technology.
Which press offer will be available?
A press offer will be available on personal terminals. Newspapers will remain available at the airport prior to departure. Air France Magazine will be available on board Joon aircraft as well as the Business cabin magazine offer.
Will the wifi be available on board and will it be free?
There will be no wifi on board for the launch of Joon. WiFi on board requires specific equipment. The Airbus A350 will integrate the fleet of Joon in 2019 and will be designed with WiFi on board. On medium-haul aircraft, an onboard WiFi project is underway.
Will Joon customers have access to AF lounges and according to which criteria?
Yes and according to the same eligibility rules as Air France.
Does Joon offer the same services as AF for all passengers (eg people with reduced mobility, children, etc.)?
Yes, all specific AF services will apply (eg wheelchair, Kid Solo, ...).
What is the luggage policy?
The baggage policy of Joon is the same as that of Air France and depends on the fare conditions of the ticket. Customers can bring a free cabin baggage (55 x 35 x 25 cm) and a travel accessory type handbag or computer bag, for a total weight of 12kg in Eco and 18kg in Business.
In case of connection to/from an AF flight, luggage tracking will be provided because registration is done end to end.
The paid option for additional luggage can be purchased on the internet and at the airport.
How will Joon differentiate herself on the ground? In airports?
• Different tracks are studied to differentiate the experience on the ground before boarding, but this will not be the case during the first months of operation.
• Aircrafs have a specific livery that sets them apart from Air France aircraft, which customers will see when boarding.
• The real difference will be on board the aircraft through the offer and services available.
Who are dealing with Joon's ground operations in stopovers other than CDG?
Ground operations are handled by the same agents as Air France (Joon flights are chartered by Air France).
Last edited by Goldorak; Dec 4, 2017 at 4:40 pm
Dec 4, 2017, 5:05 pm
#142
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
I don’t understand « award code » here and also that operating code should remain AF. I believe the operating code should be JN ? I copy here the French text if it allows you to understand better : « Les vols Joon seront affrétés par Air France. Cela signifie que le code prime, le code operating et le code marketing resteront AF (ou autre code marketing pour une compagnie partenaire en partage de codes). Joon ne sera que le code transporteur/propriétaire de l’appareil. Les numéros de vol resteront des numéros de vols AF. »
With respect to the statement about the marketing code being AF, the significant bit is not so much that the marketing code will be AF but rather that it will not be marketed under JN code. In other words, these will not be codeshared flights but native AF-coded flights (albeit operated by JN). This tallies with the operating code for the flight being AF: if the operating code was JN, it would imply a codeshare. This has potential implications on several issues. It means, in particular, that the flight will be treated as an AF flight, and therefore as a Skyteam flight, by other members of Skyteam even if JN were not a member of Skyteam. It would also mean that if such a flight is operated on a JV route, it will be treated as an AF flight for the purposes of the JV. More generally speaking, if there is a codeshare on another airline, the flight will be treated as operated by AF for revenue allocation purposes, etc...
In other words, this is similar to what happens with, for instance, airlines operating under the Delta Connection brand name, such as Skywest, etc... If the operating code was not treated as a DL code, one of the effects would be that those flights would not be Skyteam flights, with all the consequences that this entails in terms of loss of Skyteam benefits.
As to the award code being AF, I would guess that it means the same thing in relation to awards, viz. the flight will be treated as an AF flight for redemption purposes for all Skyteam partners. It will mean, among other things, that the flight would be available for redemption to Skyteam partners even if JN were not a Skyteam member and that it will be treated as an award on an AF flight. If there are possibilities to use upgrade instruments on Af flights under a particular FFP, then those instruments would, in principle, be usable on these JN-operated flights. When an award is issued on these flights, the flight will be issued under an AF flight number and not a JN flight number.
Dec 4, 2017, 10:11 pm
#143
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,832
The Q&A confirms that all of this is mainly facade, but that behind it the product is primarily an Air France product. Which makes you wonder even more “tout ça pour ça?” All this new brand and confusion only to pay cabin staff a few Euros less. For the sake of it, negotiate them down and put those USB chargeports, WiFi and BoB on all planes and spare us those ridiculous sneaker here and sneaker there.
Dec 5, 2017, 12:08 am
#144
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
I do not have any insider knowledge but the way I understand it is that it is another way of saying that JN flights will be treated in the same way as they would be under a wet or dry lease, viz. the lights are operated on behalf of AF. This means, in particular, that for Skyteam purposes, they will be treated exactly the same as if they were AF-operated.
With respect to the statement about the marketing code being AF, the significant bit is not so much that the marketing code will be AF but rather that it will not be marketed under JN code. In other words, these will not be codeshared flights but native AF-coded flights (albeit operated by JN). This tallies with the operating code for the flight being AF: if the operating code was JN, it would imply a codeshare. This has potential implications on several issues. It means, in particular, that the flight will be treated as an AF flight, and therefore as a Skyteam flight, by other members of Skyteam even if JN were not a member of Skyteam. It would also mean that if such a flight is operated on a JV route, it will be treated as an AF flight for the purposes of the JV. More generally speaking, if there is a codeshare on another airline, the flight will be treated as operated by AF for revenue allocation purposes, etc...
In other words, this is similar to what happens with, for instance, airlines operating under the Delta Connection brand name, such as Skywest, etc... If the operating code was not treated as a DL code, one of the effects would be that those flights would not be Skyteam flights, with all the consequences that this entails in terms of loss of Skyteam benefits.
As to the award code being AF, I would guess that it means the same thing in relation to awards, viz. the flight will be treated as an AF flight for redemption purposes for all Skyteam partners. It will mean, among other things, that the flight would be available for redemption to Skyteam partners even if JN were not a Skyteam member and that it will be treated as an award on an AF flight. If there are possibilities to use upgrade instruments on Af flights under a particular FFP, then those instruments would, in principle, be usable on these JN-operated flights. When an award is issued on these flights, the flight will be issued under an AF flight number and not a JN flight number.
With respect to the statement about the marketing code being AF, the significant bit is not so much that the marketing code will be AF but rather that it will not be marketed under JN code. In other words, these will not be codeshared flights but native AF-coded flights (albeit operated by JN). This tallies with the operating code for the flight being AF: if the operating code was JN, it would imply a codeshare. This has potential implications on several issues. It means, in particular, that the flight will be treated as an AF flight, and therefore as a Skyteam flight, by other members of Skyteam even if JN were not a member of Skyteam. It would also mean that if such a flight is operated on a JV route, it will be treated as an AF flight for the purposes of the JV. More generally speaking, if there is a codeshare on another airline, the flight will be treated as operated by AF for revenue allocation purposes, etc...
In other words, this is similar to what happens with, for instance, airlines operating under the Delta Connection brand name, such as Skywest, etc... If the operating code was not treated as a DL code, one of the effects would be that those flights would not be Skyteam flights, with all the consequences that this entails in terms of loss of Skyteam benefits.
As to the award code being AF, I would guess that it means the same thing in relation to awards, viz. the flight will be treated as an AF flight for redemption purposes for all Skyteam partners. It will mean, among other things, that the flight would be available for redemption to Skyteam partners even if JN were not a Skyteam member and that it will be treated as an award on an AF flight. If there are possibilities to use upgrade instruments on Af flights under a particular FFP, then those instruments would, in principle, be usable on these JN-operated flights. When an award is issued on these flights, the flight will be issued under an AF flight number and not a JN flight number.
Yes, I was confused by this "code prime" which I never heard in French until today. So I translated it by "award code" without being sure what it really meant.
Dec 5, 2017, 3:51 am
#145
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
Dec 5, 2017, 6:20 am
#146
Join Date: Jan 2011
Location: Boston, MA, USA
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No, it is the code of the "prime marketer" of the flight, in this case AF. JN is operating, AF is the prime code, and the flight could me marketed by x number of airlines as a code-share.
Dec 5, 2017, 8:50 am
#147
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
Dec 5, 2017, 10:36 am
#148
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
Commercialisateur principal ?
Dec 5, 2017, 11:43 am
#149
Join Date: Aug 2007
Programs: FB Platinum, AS MVP Gold, HH Gold, IHG Gold
Posts: 254
Interesting. To be honest I find the CDC with his sneakers a bit, well, something between silly and pathetic. That chap seems to have sufficient class to look good in an AF uniform, and so does the lady (wich one was the CDC?). Other than that it seems to be pretty much the same thing bar the USB ports (useful) and the onboard entertainment through WiFi (nice to have, but why no connection to the outside world with internet?)
Dec 6, 2017, 3:03 am
#150
Join Date: Jan 2011
Location: Boston, MA, USA
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