Constructive Criticism of La Premiere

Old Jul 6, 19, 4:29 am
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My tag wasn't personalized either, and it also took a long time for them to locate one.
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Old Jul 6, 19, 4:37 am
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Same for me. I asked when I arrived and the tag didn't appear until we were about to depart 5 hours later.
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Old Jul 6, 19, 8:42 am
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Bouncing back on the blocked window seats: I just made a La Premiere booking for much later this year on the 777-300ER, and the window seats were blocked as well! So it doesn't look like it's an aircraft related issue, but rather an annoying bug as we can expect from Air France.

I can confirm that the trick mentioned by @roberta_h works , I was able to select window seats no problem on KLM website. Go figure...
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Old Jul 6, 19, 12:28 pm
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Originally Posted by Klems View Post
It's so crazy to me that this price would be a "special offer", but... Air France I guess .
Out of curiosity, and FYI, I just checked via American Express IAP. That same ticket that is $10.6k on Google Flights and others is $8.6k on Amex. And the $8.1k "promotional offer" prices at $7.1k on Amex. A substantial discount!



If you were downgraded, Air France would be legally forced to reimburse 75% of the price of the downgraded leg (per European regulations). And if you were downgraded to business, you would still be good on Air France, they have a decent product (I personally find it much better than Delta One unless you have the Delta Suites). So either way you should be just fine.

Enjoy your flight - it's an amazing experience .
Thanks - learned some things about AX IAP and EU downgrade regulations!
However, I am not thrilled at all about 380 and old 777 business class due to no direct aisle access and angle lie flat seat. I avoid these and take DL or the new AF 777.
I have taken 777 and 380 La Premiere, but it will be a first for my wife!
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Old Jul 6, 19, 12:53 pm
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It’s a torture to read you SFO777
AF La Première = such an addictive product
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Old Jul 7, 19, 11:00 am
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Originally Posted by Goldorak View Post
It’s a torture to read you SFO777
AF La Première = such an addictive product
BKK to LAX via LHR, CDG And SFO, that is indeed an itin for a F addict.
And Cagan is truly amazing.
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Old Jul 7, 19, 4:02 pm
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When I was in the lounge they couldn't locate al luggage tag (I politely asked for it and the lady actually seemed a bit offended?) and eventually came around (after an hour or so) with a... leather keychain? Interesting.
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Old Jul 7, 19, 4:15 pm
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Originally Posted by Klems View Post
My tag wasn't personalized either, and it also took a long time for them to locate one.
Originally Posted by NumbThumb View Post
Same for me. I asked when I arrived and the tag didn't appear until we were about to depart 5 hours later.
Originally Posted by caliform View Post
When I was in the lounge they couldn't locate al luggage tag (I politely asked for it and the lady actually seemed a bit offended?) and eventually came around (after an hour or so) with a... leather keychain? Interesting.
I guess my experience was not a one off then. I had called the LP line a few days prior to my arrival to alert them and request a tag. LP agent put me on hold, then came back and told me that everything was arranged and the tag(s) would be waiting for me. Fast forward to last Thursday and of course it was not waiting. Asked the PA who met me and then checked in at least twice during my 5 hour stay. At one point, I was told that another PA was working on it, and then finally that "he is on the way with it". Pretty bizarre that everyone has more or less the same difficulty for a basic non-personalized tag. Perhaps keeping them in stock in the lounge might be a good idea?
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Old Jul 8, 19, 7:01 pm
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Originally Posted by Goldorak View Post
It’s a torture to read you SFO777
AF La Première = such an addictive product
And my DXB-CDG-SFO in P (2x B777) is still 6 months away ... can't wait
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Old Jul 9, 19, 2:12 am
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La Première lounge standards

Hi all,

I’m flying to SIN in Sept. I have yet to book the flight. I was going to book AF first class but now I’m hesitating after reading some of the last Flight-Reports commenting about declining service standards in the P lounge of CDG.
I know that some members of Flight-report.com are very prone to gratuitous “AF bashing” but still, it left hesitating.

Does anyone here have a recent experience of the lounge (SFO777?) and can provide an objective point of view about these alleged declining standards?
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Old Jul 9, 19, 2:30 am
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The lounge experience is second to none. The luggage tag issue is really just a minor thing since everything else about the experience is spot on. I'll be in the lounge on 18th sept and am super excited by the prospect. Go ahead and book, you won't regret it.
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Old Jul 9, 19, 5:51 am
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Originally Posted by Satie View Post
Hi all,

I’m flying to SIN in Sept. I have yet to book the flight. I was going to book AF first class but now I’m hesitating after reading some of the last Flight-Reports commenting about declining service standards in the P lounge of CDG.
I know that some members of Flight-report.com are very prone to gratuitous “AF bashing” but still, it left hesitating.

Does anyone here have a recent experience of the lounge (SFO777?) and can provide an objective point of view about these alleged declining standards?
I like the « new » AF First Class and I use it regularly in the north, south- American zone + Africa . I am tagged ULTI member at AF.
I do not flight gulf sisters because I have no time to transfer in the desert. I use LX as well which has a good F service but limited destinations.
As far as Asia is concerned, I prefer CX and SQ for F class rather than AF. Lounge is better at AF CDG but I do not spend a lot of time there as I prefer to optimize my time for family or work.
To answer your specific question on Singapore, I was pretty disappointed the last 2 times I “had” to flight AF (because of complex itinerary) . Food is not excellent for F compared to SQ . On board Service was random on AF (not specific to SIN). I like the SQ bed pretty much and the number of staff attendants which guarantees you immediate responsiveness to your on board requirement.

So, I do not think there is a black and white answer to your question on who is the best on this route. This is just a question of what you are sensitive to knowing the + and - of both airlines in F

I hope my comments will help u to make your mind
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Old Jul 9, 19, 9:04 am
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I have recent experience of the lounge and product and found it good. The lounge is excellent; the product on board fantastic. I think it's a very good contender for the best overall F product, but for me it's tied with ANA / JAL F (which I find very comparable). They're also decidedly a product of their country's cultures: French service is overall fairly 'hands-off' (though, I have never wanted for anything on AF!) so if you expect to be extremely typical-Asian-carrier-doted-on to the point of feeling like an infant it might disappoint. But I prefer the French way of things. Occasionally, that means you might have to make eye contact with a waitress in the lounge to order your free truffled elbow pasta or get a champagne refill.

I find that the beer and liquor offering on AF is severely lacking, but the wine, champagne and typical-french food offering is superior. I find the lounge vastly superior; the only one that comes close is perhaps the Swiss F lounge.

I think you'll find the criticism here moderate, and that's with the most vocal and critical folks here. I'd highly recommend it. Or perhaps don't; it'll ruin almost every other flight on Earth as being hopelessly bad in comparison.
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Old Jul 9, 19, 9:04 am
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To offer another perspective, and if we are comparing AF to SQ, as Bullspread said they both have strengths and weaknesses in very different areas.

For ground services, AF beats everyone. Period. SQ ground services for First Class passengers are actually shockingly lacking, even in SIN (the only nice thing is the dedicated check in terminal but after that, you're on your own and the Private Room isn't that nice). With AF you're escorted all the time, service is personalized, food in the lounge is Michelin restaurant level, lounge attendants know your name, etc.

In the air, SQ pulls all the stops with caviar, lobster, champagne etc but I find most of their dishes a little uninspired - albeit very good. AF's food is usually a little more refined and original (I know some people really disagree with this). I also much prefer the seat on AF, especially in seated position.

Service wise, AF service is usually uber professional and polished yet relaxed enough that you don't feel "pressured" by formality - it's very French. I've found SQ crews to vary more, surprisingly, but it is usually more formal. I agree that they are more reactive when you need something though.

But at the end of the day, and to answer your initial question, if lounge and ground services is what you are after, then AF is the way to go, no questions asked.
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Old Jul 9, 19, 10:00 am
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Caliform's comment about service style reminds of a question I have about the lounge: how does one go about getting a glass of champagne or other drink in the red bar?; I have never seen staff in there.
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