Constructive Criticism of La Premiere
Oct 15, 2018, 1:37 pm
#451
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Did the website ever list the "having flown P" requirement? It's definitely not there now, at least on the US version -- I thought recently maybe the requirement had been dropped...
https://www.airfrance.us/US/en/commo...a-premiere.htm
This new requirement would be a big disappointment.
https://www.airfrance.us/US/en/commo...a-premiere.htm
This new requirement would be a big disappointment.
I called back and was finally able to reach and agent that didn't mention the FlyingBlue elite requirement after checking in with their manager. Since I was initially calling during early morning hours 3am-6am, I may have reached the less experienced agents. Or maybe the policy is very new and is still being implemented.
Oct 16, 2018, 1:07 am
#452
Join Date: Mar 2013
Location: GUM
Programs: OWE, *Gold, STE+, Globalist, Titanium, Spire, Diamond
Posts: 551
Oct 16, 2018, 1:30 am
#453
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Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
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Many of us do not use TA, so our only official source is AF website
But the text is written in legalese English of French (https://www.airfrance.fr/FR/fr/commo...a-premiere.htm).
It really looks like a contractual document and, as mentioned in the text itself, is part of the "informations légales".
Oct 16, 2018, 8:24 am
#454
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Location: Paris, France
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Oct 16, 2018, 11:47 pm
#455
Join Date: Dec 2012
Location: DUS, BRU, POA
Programs: Skyteam E+ (FB PfL), Latam Black, LH MM, Iberia plus, HH: Diamond, Marriott Bonvoy: Plat
Posts: 1,120
It's kind of the other way around - a 30 min treatment is free. If you want to extend you are able to do so, but you will have to pay.
Oct 18, 2018, 5:53 am
#456
Join Date: Nov 2014
Location: NCE, MCM
Programs: DL PM
Posts: 167
i have my first P flight booked for late december -- is the above # the one to call to book a massage in the lounge? is it ok to call 2 months in advance or is there a preferred time window for bookings?
i have only once enjoyed the P ground services + lounge (paid when flying J ~2 yrs ago) and got a massage slot when i arrived at the lounge but wasn't sure how booked up it usually is
i have only once enjoyed the P ground services + lounge (paid when flying J ~2 yrs ago) and got a massage slot when i arrived at the lounge but wasn't sure how booked up it usually is
Oct 18, 2018, 7:23 am
#457
Join Date: Dec 2010
Location: New York
Posts: 453
i have my first P flight booked for late december -- is the above # the one to call to book a massage in the lounge? is it ok to call 2 months in advance or is there a preferred time window for bookings?
i have only once enjoyed the P ground services + lounge (paid when flying J ~2 yrs ago) and got a massage slot when i arrived at the lounge but wasn't sure how booked up it usually is
i have only once enjoyed the P ground services + lounge (paid when flying J ~2 yrs ago) and got a massage slot when i arrived at the lounge but wasn't sure how booked up it usually is
Oct 18, 2018, 10:00 am
#458
Join Date: Dec 2014
Location: SJC / SFO
Programs: Flying Blue Platinum; Marriott Bonvoy Platinum; Hilton Gold
Posts: 785
Well I guess I should start booking my own stuff, what is the e-mail address used for booking a massage etc. (not wanting to call, because timezones)? And where can you find the list of services AF offers?
Oct 18, 2018, 11:24 am
#459
Join Date: Jun 2012
Location: East Anglia UK
Programs: BA-S UA LH-Sen KLM/AF-Plat.
Posts: 1,627
So far I've been proactively booked by the Air France staff before I've arrived, with a "I've booked this time for you, if it's not convenient please tell me" sort of question. Both on the intra Euro flights as well as the TATL ones.
Oct 18, 2018, 7:28 pm
#460
Join Date: Jan 2012
Location: AMS,MIL,PAR
Programs: Flying Blue Platinum
Posts: 246
As for the services they provide, I think that the free one is a 30min treatment and that you can decide on the spot what you want (eg a facial treatment or a back massage). You can have longer treatments but they are rather expensive. (not sure if you were referring to other services; for instance, they provide a limo service on arrival in certain airports)
Oct 19, 2018, 8:36 am
#461
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Join Date: Apr 2001
Location: NYC
Posts: 27,227
Here is the list of (spa) services and prices, from March 2017. There's an email address as well, but not sure whether than can be used for booking. I also don't know how it works with paid vs. complementary. I would assume they won't let you book a complimentary treatment and then separately book a paid treatment, but the prices do generally seem to be in-line with what you'd get at a regular high-end spa (~€125/hr.), maybe a little bit less.
Oct 24, 2018, 3:09 am
#462
Join Date: Mar 2013
Location: GUM
Programs: OWE, *Gold, STE+, Globalist, Titanium, Spire, Diamond
Posts: 551
Merci for everyone putting out information on spa treatments. I can confirm @alesfo post that (mail.lapremierecdg [at] airfrance.fr) was able to book appointments in advance. Also worth mentioning that the spa closes at 4:30pm on the day I arrive (not sure if this is consistent), so was only allowed to book a 1 hour treatment at the most. Had I arrived earlier, I'm still unsure if they would have granted my request to book both a complimentary and paid treatment (facial+body care). Seems to be a bad value proposition to pay for any treatment under 90 minutes.
On a side note, does anyone know if the business class lounge offers a similar spa arrangement with Clarins?
On a side note, does anyone know if the business class lounge offers a similar spa arrangement with Clarins?
Oct 24, 2018, 11:36 am
#463
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Oct 24, 2018, 11:41 am
#464
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Something weird I want to report here. I have a trip in P coming soon. I called the P line to book 2 massages (the free ones - 30 min) for me and a person travelling with me. Usually it was no problem booking let’s say 3 to 3:30 pm for thé 1st one and 3:45 to 4:15 pm for the 2nd one. Now, according to the agent I spoke to, they need 30 min between each person to prepare the room for the next person. I can understand 15 min, but 30... 
Oct 24, 2018, 11:07 pm
#465
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
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Something weird I want to report here. I have a trip in P coming soon. I called the P line to book 2 massages (the free ones - 30 min) for me and a person travelling with me. Usually it was no problem booking let’s say 3 to 3:30 pm for thé 1st one and 3:45 to 4:15 pm for the 2nd one. Now, according to the agent I spoke to, they need 30 min between each person to prepare the room for the next person. I can understand 15 min, but 30...
