ADP (Paris Airport management) invests in faster border controls
News in the French press yesterday article here, sorry, in French only
In a nutshell
To be frank, if the current automated border portals worked that already would be real progress. But they often don't. |
Originally Posted by San Gottardo
(Post 27496413)
News in the French press yesterday article here, sorry, in French only
In a nutshell
To be frank, if the current automated border portals worked that already would be real progress. But they often don't. |
Originally Posted by San Gottardo
(Post 27496413)
(ii) under-staffing
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ENFIN !!!! It was time...
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The lines at 2E have been a lot worse this year than last year.
I wish that they would allow usage of the machines for titre de séjour holders. They already have my finger print data . . . |
2 Attachment(s)
This morning it was absolute chaos at 2E immigration (arrivals) at 7am. About 4 booths open. Regular line had...hard to estimate but likely 1000-1500 persons in line (the room was completely filled). The skyP lane was full from its beginning. And PARAFES...:mad: (See picture below which speaks by itself). Of course one gate was not working and the 2 others were working very poorly (very slow or not functioning properly). And, ironically, I was standing in front of the sign displayed on the 2nd picture...no comment and Welcome to France :rolleyes: :td::mad:
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Originally Posted by Goldorak
(Post 27500525)
This morning it was absolute chaos at 2E immigration (arrivals) at 7am. About 4 booths open. Regular line had...hard to estimate but likely 1000-1500 persons in line (the room was completely filled). The skyP lane was full from its beginning. And PARAFES...:mad: (See picture below which speaks by itself). Of course one gate was not working and the 2 others were working very poorly (very slow or not functioning properly). And, ironically, I was standing in front of the sign displayed on the 2nd picture...no comment and Welcome to France :rolleyes: :td::mad:
In the travel/hotel industry, the weakest point of a chain of service is the one most remembered by a pax. I agree that CDG has been improving for Air France (and certainly for those using 2A). The few regulars here are fluent in French and very familiar with the airport. However, the rosy picture typically painted by regulars in this forum is often not shared by infrequent pax. And I am not talking about ten or five years ago, but the current experience (say since start 2016). I have many Asian or French relations/friends/colleagues who fly periodically to Paris and they all dread early arrivals at 2E with long distance, wait at immigration and poor luggage delivery. I am not saying that other airports are better (e.g. LHR for UK passport holders or FRA for German passport holders). But the current image of CDG 2E abroad is awful (I mean morning arrivals on AF longhaul). We will have to wait till summer 2017 for the installation of of first batch of new gates. And the technology of searching for either finger print (French passports only) or Face recognition (European passports) will undoubtedly create initial problems. Let's just hope that they are planning to use a tested international supplier (there are many of them) rather than a new "brilliant" French venture. Facial recognition e-gates have now been installed at a large number of airports in the world. It is sad to see that France is lagging so badly. |
It's all about under-staffing. And I can tell you it's not just in Paris. LYS too has long queues with only 1 or 2 border guards stamping passports.
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Originally Posted by stimpy
(Post 27501036)
It's all about under-staffing. And I can tell you it's not just in Paris. LYS too has long queues with only 1 or 2 border guards stamping passports.
And I agree with you, it is all due to understaffing + in the case of CDG it seems that the network used by the police IT system & PARAFES is very slow (the response time of the system is very long, so if you loose 15 sec/pax, it counts at the end of the day) |
Originally Posted by Goldorak
(Post 27501078)
And I agree with you, it is all due to understaffing + in the case of CDG it seems that the network used by the police IT system & PARAFES is very slow (the response time of the system is very long, so if you loose 15 sec/pax, it counts at the end of the day)
It isn't far from resembling US immigration queues upon arrival. |
Originally Posted by brunos
(Post 27500706)
I am not saying that other airports are better (e.g. LHR for UK passport holders or FRA for German passport holders).
Frankfurt as well has many more automatic gates, and I have never seen people lining up to use them. And I've never seen them down, they just seem to work (although I do not assume that this means 100% reliability, just more than in the UK and France). Thus: the situation is much better for UK and German passport holders (and those with a biometric passport from other EU/EEA/CH countries) simply because there are more automatic gates. Let's just hope that they are planning to use a tested international supplier (there are many of them) rather than a new "brilliant" French venture. Facial recognition e-gates have now been installed at a large number of airports in the world. It is sad to see that France is lagging so badly. But other countries seem to have systems that work well. UAE, Qatar, Germany... |
This is sadly so typical of France. We invest huge sums in a system that is totally inefficient - requires pre-registration unlike virtually any other system used in Europe from the UK to Finland and from the Netherlands to Central Europe, as well as is often out of order, stick to it for ages, and now decide to finally invent sliced bread ("decouvrir le fil a couper le beurre") by finally using a system effectively conceived and sold by a French company to other countries and which works much better (not just for UK passport holders, it works fine for all EEA citizens and now those of partner countries like the US).
Incidentally, you correctly mention that those machines have been used in London, but in fact, they have even also been used in Australia for years so that it typically takes much less time for a random French person to enter "tough guarded" Australia than France. How pathetic and ridiculous really, so much waste, but better late than never I guess... |
Originally Posted by orbitmic
(Post 27501885)
This is sadly so typical of France. We invest huge sums in a system that is totally inefficient - requires pre-registration unlike virtually any other system used in Europe from the UK to Finland and from the Netherlands to Central Europe, as well as is often out of order, stick to it for ages, and now decide to finally invent sliced bread ("decouvrir le fil a couper le beurre") by finally using a system effectively conceived and sold by a French company to other countries and which works much better (not just for UK passport holders, it works fine for all EEA citizens and now those of partner countries like the US).
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Originally Posted by Goldorak
(Post 27501910)
Refering to the bolded part of your post, the pre-registration was only for the non-biometric passports. For quite a significant number of years now, all passport delivered in France were directly compatible with the system without need for additional registration (your fingerprints are taken during the passport demand process). So I am not sure anyone needs a registration now.
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Originally Posted by Goldorak
(Post 27501910)
Refering to the bolded part of your post, the pre-registration was only for the non-biometric passports. For quite a significant number of years now, all passport delivered in France were directly compatible with the system without need for additional registration (your fingerprints are taken during the passport demand process). So I am not sure anyone needs a registration now.
Many European airports have installed e-gates with facial recognition for all EU biometric passports. LHR now has them for a year, so it is not restricted to UK nationals (was when Iris was the system), AMS, FRA but also smaller airports like BRU, LIS, ... France will be years late. Face recognition still requires an agent to be ready to deal with problems. Typically, there is one agent for 4 e-gates. That still helps the staffing issue dramatically. But maintenance , which is not a French strong point, has to be performed efficiently. |
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