ADP (Paris Airport management) invests in faster border controls

Old Sep 17, 17, 12:02 pm
  #316  
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Originally Posted by q View Post
From E to F yesterday, first flight had enough delay so that a number of passengers (not me) were at high risk of missing their connection. They were given priority to disembark. When reaching the immigration check point between E and F, I noticed that these passengers ... who were off the plane ahead of me ... somehow ended up way behind, in what appeared to be the slower no-privilege queue. The priority queue had zero wait time. (Of course) I invited them to use the faster line ... knowing they were on a very tight connection ... but in my opinion the ADP person who was directing people to one line or another, was completely useless OR WORSE. This was at around 17h30 yesterday.
Actually, I do not think that passengers on a tight connection should use the priority lane. There should either be a dedicated short connection lane (as in AMS) or the "orange coats" should put these passengers at the front of the ordinary queue but priority lanes should be reserved to those whose ticket or airline status entitle them to use such lanes.
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Old Sep 17, 17, 4:17 pm
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Originally Posted by San Gottardo View Post
Sorry, slight misunderstanding. I am coming in from JFK, so it was arrivals immigration that I wanted to enquire about. There are some DOM flights that arrive around the same time.
For departures, I have done several in the past couple of weeks (on BA though), the priority lane worked very well especially thanks to proactive orange-clad ADP staff who basically walked with me all the way from the entrance of the lane to the booth, and prevented non-priority passengers from approaching the booth. Same procedure several times. Security afterwards mixes priority and non-priority lines, but never more than 5 or 6 people in front.
I've never seen it work arriving into Orly Hall 3, only on departures.
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Old Sep 18, 17, 1:06 am
  #318  
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Originally Posted by NickB View Post
Actually, I do not think that passengers on a tight connection should use the priority lane. There should either be a dedicated short connection lane (as in AMS) or the "orange coats" should put these passengers at the front of the ordinary queue but priority lanes should be reserved to those whose ticket or airline status entitle them to use such lanes.
Or, maybe the best is what is done in the US: no privilege whatsoever (aside from US vs Visitors) and a very efficient setup and flow management, to achieve max throughput. For the benefit of all. Well, I guess you could also buy your way as VIP, but probably more expensive than what you are normally willing to spend.
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Old Sep 18, 17, 1:17 am
  #319  
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Originally Posted by q View Post
Or, maybe the best is what is done in the US: no privilege whatsoever (aside from US vs Visitors) and a very efficient setup and flow management, to achieve max throughput. For the benefit of all. Well, I guess you could also buy your way as VIP, but probably more expensive than what you are normally willing to spend.
Not sure I understand this post. Do you mean to say that the US has an efficient system? Indeed, they have put in place some accelerators like kiosks for returning ESTA visitors or global entry. But other than that wait times at US airports can still be excruciatingly long, and often are. So I am not certain whether this is a good example.

Also, in the USA, at least at some airports, you have exactly that: a special lane for people with short connections. You have to show your boarding pass for the connecting flight, and when they see that your connection leaves within a short time you can use that lane.
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Old Sep 18, 17, 2:11 am
  #320  
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Originally Posted by San Gottardo View Post
Not sure I understand this post. Do you mean to say that the US has an efficient system? Indeed, they have put in place some accelerators like kiosks for returning ESTA visitors or global entry. But other than that wait times at US airports can still be excruciatingly long, and often are. So I am not certain whether this is a good example.

Also, in the USA, at least at some airports, you have exactly that: a special lane for people with short connections. You have to show your boarding pass for the connecting flight, and when they see that your connection leaves within a short time you can use that lane.
Yes I admit I was mixing things a little.

I agree that wait times in the US can be very long - but I also think that over there, they usually make very good use of resources, and flow management is usually very good (they might seem rude at times, but do a good job).

At CDG, what is the point of having one queue for EU, one for All Others, another for SkyPriority, maybe another for tight connections ... if in total there are just three booths opened down the line(s).

What is the point of the ADP personnel (what is the proper name, anyway) if they are not helping out people with tight transfers. What are they supposed to do?
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Old Sep 18, 17, 6:54 am
  #321  
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Originally Posted by q View Post

What is the point of the ADP personnel (what is the proper name, anyway) if they are not helping out people with tight transfers. What are they supposed to do?
They feel empowered to be inspectors detecting whether someone is trying to cheat. AT least that's the impression some of them give. Not to help but to police.
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Old Apr 4, 18, 3:57 pm
  #322  
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Angry facial recognition gates in CDG postponed

What a surprise !!!! Implementation of new gates with facial recognition is postponed.
https://www.latribune.fr/entreprises...ee-774162.html
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Old Apr 5, 18, 5:24 am
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I guess I'm not bringing anything new to the table, but I'm going to vent a little: I arrived at CDG Monday morning from JFK right during morning rush hour around 7am. Usually, I try to take the latest flights to avoid arriving at that time, and the last 2 times I was lucky enough to be in La Premiere so I got escorted to the front. But as a "regular" economy folk , I forgot how much of a sh*t show passport control is at 2E. It was such chaos that the people checking the "Access n1" priority lane were kind of overwhelmed, and they just let me through there by mistake (I was not entitled to it). The crowd was going all the way to the very back of the room, on all the lanes including priority. And those "new and improved" Parafe thingies in the middle were all closed of course, which creates even more commotion.

I was expecting to see like 3 or 4 open control points, in true ADP fashion, but to my surprise a lot of them were open - maybe 10 or more. So this just goes to show that even when they have a decent amount of agents available, the whole thing is just not adapted anymore at all for the amount of passengers now transiting there (breaking news, I know ). So I'm not even sure that the facial recognition system will really improve things, the terminal is just not adapted anymore period.

There is one thing they could really do to make it a little more bearable: install some goddamn air conditioning!! It's always so digusting in there!
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