Seating with Non-Elite Pax flying with Elite+ Pax on AF
Dec 18, 2015, 9:55 am
#1
Original Poster
Join Date: Jun 2005
Location: IAD
Programs: Flying Blue Platinum
Posts: 114
Seating with Non-Elite Pax flying with Elite+ Pax on AF
I'm making a booking on the AF site for me (E+) and 2 non-elites on the same PNR. When selecting the seats it offers up front seats for free but for a charge for my companions. Before, I was somehow able to get them for free. Has this changed?
Dec 21, 2015, 12:00 pm
#2
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
Hmm, that is really odd. Indeed it used to be the way you describe it but it seems to me that this has changed. As recently as a week ago my wife (Plat) flew with out kids and all of them had free access to the front rows of the cabin. Previously that was not possible.
Having said that, it might be the case that the non-Elites still have to pay for exit seats. But front part of the cabin, which used to be inaccessible to non-Elites, now was on both the outbound and return flight (and I had yet another "they start getting it right" moment with AF)
Having said that, it might be the case that the non-Elites still have to pay for exit seats. But front part of the cabin, which used to be inaccessible to non-Elites, now was on both the outbound and return flight (and I had yet another "they start getting it right" moment with AF)
Dec 22, 2015, 2:18 am
#3
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,630
OP, I have seen the same. My wife was a non-elite a few months ago and she was unable to select a seat next to me (same PNR) unless she paid the corresponding amount for a preferred seat. A message to AF through twitter solved the issue.
Dec 23, 2015, 7:22 am
#4
Original Poster
Join Date: Jun 2005
Location: IAD
Programs: Flying Blue Platinum
Posts: 114
Thanks for letting me know about contacting via Twitter. I had already paid the $150 for my two companions to have seats beside me on all 4 flights. My first contact on twitter informed me that seats do now cost for flights after Jan 26 2016 and they referred me to this site:
http://www.airfrance.us/US/en/common...e-standard.htm
But they then told me that Elite+ members are entitled to them for free.
So, I contacted them once more and politely reminded them that I am Plat for Life and they quickly wrote back and said it is a website glitch and the $150 would be refunded to my CC.
Apparently the problem is that the names are alphabetical on the PNR. I appeared last in the list even though I entered my info first when making the reservation.
http://www.airfrance.us/US/en/common...e-standard.htm
But they then told me that Elite+ members are entitled to them for free.
So, I contacted them once more and politely reminded them that I am Plat for Life and they quickly wrote back and said it is a website glitch and the $150 would be refunded to my CC.
Apparently the problem is that the names are alphabetical on the PNR. I appeared last in the list even though I entered my info first when making the reservation.
Dec 24, 2015, 9:28 am
#6
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,630
Exact same problem for me. My wife appeared first in the reservation so the system was not acknowledging that she was traveling with me due to the way the name in the PNR was sorted.