Originally Posted by NickB
(Post 18611788)
I am glad to hear that it is now possible to transit at ZRH from a "clean" country to another one without having to go through security again. It has been a while since I flew via ZRH but it certainly was the case that you had to go through security again when arriving/departing from/to LHR. Last time I transited via ZRH to go to LON a little over a year ago I had to go through security again and this was coming from ... GVA which, unless I am mistaken, would normally be regarded as a "clean" departure airport at ZRH. ;)
That was also true in Milan (both airports). Ditto for AMS. I seem to recall it being the same as VIE but it has been some time since I flew via there so maybe my memory is failing me. To be honest, my recollection is that the vast majority of European airports only allow to connect without clearing security again for flights coming from Schengen rather than for flights from a clean country simply because the way they have configured departures and arrivals do not allow for distinct flows from non-Schengen clean countries with some exceptions, such as MUC. Certainly my expectation as someone who regularly originate in LON is that I will be expected to clear security again at the connection point and I am pleasantly surprised when this does not happen. There is however one inconsistency: flights arriving at Dock E which is most of the longhaul flights and also carriers like BA. Most of the traffic there is from non-clean countries, but also some clean ones like USA and UK. Thus: if you fly from London on Swiss you use Dock B and you won't have to go through security again as a transfer pax. If you land on BA and are connecting you will have to go through security. Same for flights from US: some are arriving in Dock B (no security), some in Dock E (security). |
Originally Posted by San Gottardo
(Post 18611577)
Why do I have to show a paper to be greeted??:confused: I go in to shops, restaurants, meetings, whatever, and people can be warm and welcoming.
And as for recognizing the status pax: in >10 years of Platinum I have been greeted exactly zero times by my name, I've been called by my name without being irked once in the last 10 years... By a flight attendant that was working on the morning flight I took twice a week, for a long time. At the 6th or 7th time, when I saw him on another route, he greeted me genuinely, asking if I was on holiday today. It was not forced, it was courteous, it was good service. End result: happy customer. If a FA mechanically read my name to say hello, end result: nothing (at worst, a loss of time while they do the reading, or they can butcher the name). Let's not get absurd and elevate AF's control-nonsense which exists for falsely-understood security pretexts into a high level of customer service. and greet me by name. Not sure about AF longhaul these days. |
Originally Posted by Richelieu
(Post 18613475)
Actually, I find that a good thing. "Bienvenue à bord Monsieur" is much better and classier than "Bienvenue à bord, Monsieur Richelieu". I fail to feel recognized when the person in front of them has just read my name on a piece of paper (3 years olds can do that, they learn to read the name of their comrades in school on little bits of paper, they should be told they're having their first vocational training lesson in case they decide to work in the travel & hospitality industry...)
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Indeed on my AMS-LYS flight today there was no BP check. Shame that.
Originally Posted by San Gottardo
(Post 18611577)
What is that pretext of needing to bother me to free up one hand and get out my phone on which I have my BP, needing to unlock it, click on the application, make sure that the screen doesn't turn - and all of that for info which I had shown 4 meters earlier? It's bothering me more than anything else. I like a warm welcome, but not if I have to be inconvencied to obtain it.
I don't have any problem with mobile BP's or paper and like I said above I like the greeting. It is a part of French culture that you have a respectful greeting with the people serving you. If you just rush past the staff to your seat without even looking at them, it just isn't quite civilized. |
Originally Posted by San Gottardo
(Post 18612924)
There is however one inconsistency: flights arriving at Dock E which is most of the longhaul flights and also carriers like BA. Most of the traffic there is from non-clean countries, but also some clean ones like USA and UK.
I suspect, though, that the overwhelming majority of BA pax in ZRH will terminate there so the system will work for the majority of ex-LON pax as most ZRH-transiting traffic will typically be on LX. |
Originally Posted by stimpy
(Post 18615052)
I don't have any problem with mobile BP's or paper and like I said above I like the greeting. It is a part of French culture that you have a respectful greeting with the people serving you. If you just rush past the staff to your seat without even looking at them, it just isn't quite civilized.
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Originally Posted by NickB
(Post 18615163)
But, as others have pointed out, they do not need to see your BP to greet you, anymore than the boulangère needs to see your passport or ID card before welcoming you when you go and buy your morning croissants.
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And when greeted by the staff, or when they say goodbyes at the end of the flight, I can answer them without checking their ID :)
I assume they don't remember when deplaning who is who, and the goodbye session is as cordial as a welcome could be. Most people are civil and answer the goodbye (or so I assume, as I tend to be among the first to leave the plane... but I don't think rude people cluster at one end of the plane ;) ) |
I'll make on other psychological point. I think one of the reasons people don't like the BP at the door is that we resent being treated like children. Like we are too stupid to board the correct airplane or find the correct seat. I know I hate the way US airlines treat passengers like idiot children and it is one of the reasons I go out of my way to avoid flying US airlines. But I don't think we should extend that feeling to the way that airlines like AF and BA handle the greeting at the door. It doesn't have to be demeaning.
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Originally Posted by orbitmic
(Post 18613925)
+1. And how about that, the 5 minutes saved by the CDC by not having to look at passengers BP's (i.e. not having to wait for passengers who have put it aside and don't remember which pocket/bag it is in to find it, not having to tell those who show the 'wrong' boarding card, e.g. that for their connecting flight that they need to find the right one, etc) can be perfectly well used by the said CDG to study the passengers' manifest which includes every minute detail about passengers' status, corporate contracts and more, and offer a particularly warm welcome when they reach the 'right' seat. Most of the worthwhile acknowledgements of status I have ever had on any airline was when I was at my seat and kindly greeted (whether by name or not I couldn't care less) or thanked or asked if I needed anything by pursers rather than when entering the plane whereby I believe that everyone should get a nice smile and hello regardless of their status.
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Originally Posted by stimpy
(Post 18615052)
Well if you have that much difficulty with your mobile BP, perhaps you should switch back to paper? ;)
Originally Posted by stimpy
(Post 18615052)
I don't have any problem with mobile BP's or paper and like I said above I like the greeting. It is a part of French culture that you have a respectful greeting with the people serving you. If you just rush past the staff to your seat without even looking at them, it just isn't quite civilized.
Whoever came up with that "we need to show a BP to be greeted in a civilized way" was looking for a lame pretext for a nonsensical process. In my days of heavy AF flying I sometimes made it a sport to show BP from a different flight. It worked 90%. But still I was greeted. So much for security and for civilized greeting. |
Originally Posted by stimpy
(Post 18615601)
It's not to force the staff to greet the pax, it's to "force" the pax to greet the staff. One of many psychological benefits is that the pax are less likely to be belligerent if they exchange a kind greeting with the staff. That's sort of why the custom developed in most cultures centuries ago.
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Originally Posted by NickB
(Post 18615145)
That is pretty much the problem at most EU airports: flights from UK/IRL (or US) typically arrive in an area where most flights are from unclean origins with no dedicated channel and therefore are end up "polluted" by mixing with pax from those "unclean" origins.
Originally Posted by stimpy
(Post 18615601)
It's not to force the staff to greet the pax, it's to "force" the pax to greet the staff. One of many psychological benefits is that the pax are less likely to be belligerent if they exchange a kind greeting with the staff. That's sort of why the custom developed in most cultures centuries ago.
A passenger who is, or is inclined to be, belligerent is not going to be "softened" by some light, friendly banter on boarding - when they often turn it into an argument! That said, it often amazes me, when watching people board, when the stewards/stewardesses dotted around the cabin say a big friendly cheery "hello" to the passengers walking past, just how many of those passengers totally blank them, and give no sign of even registering the greeting, let alone returning it. |
Originally Posted by irishguy28
(Post 18619973)
I've seen quite a few heated exchanges - "But I'm with them! I know my seat number! Why do you need to see it? This is ridiculous! They don't do this in the States!" - with the harried cabin crew.
A passenger who is, or is inclined to be, belligerent is not going to be "softened" by some light, friendly banter on boarding - when they often turn it into an argument! |
Originally Posted by irishguy28
(Post 18619973)
That said, it often amazes me, when watching people board, when the stewards/stewardesses dotted around the cabin say a big friendly cheery "hello" to the passengers walking past, just how many of those passengers totally blank them, and give no sign of even registering the greeting, let alone returning it.
A passenger who is, or is inclined to be, belligerent is not going to be "softened" by some light, friendly banter on boarding - when they often turn it into an argument! |
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