Flight cancelled - what are my rights?
My husband and I were booked on af39 this afternoon from IAD-CDG then a connection on to CPH. Upon arriving at dulles we were told oh yeah the flight to CDG is cancelled. No call, no email, no SMS ahead of time. Apparently they had crew issues. So now they have rebooked us on a flight tomorrow, leaving 27 hours after our original flight, getting us into CPH around 3 pm. So we have lost over a day of our trip, plus they rebooked us on a 777 instead of a 380 which is a bummer because we specifically arranged our flights to be on the 380 partly because it is a far nicer plane and partly because my husband is a big plane buff. We also paid for the Seat Plus which we have lost as well.
We have a rather expensive, nonrefundable hotel reservation in CPH. We are losing a night of it. Will AF compensate us for this? Since we are losing a day of our trip, will they reschedule our return flight for a day later as well without charge? Any thought or knowledge about what they are obligated to do? |
Edited sorry don't know what happened there
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Originally Posted by amarain
(Post 16971953)
My husband and I were booked on af39 this afternoon from IAD-CDG then a connection on to CPH. Upon arriving at dulles we were told oh yeah the flight to CDG is cancelled. No call, no email, no SMS ahead of time. Apparently they had crew issues. So now they have rebooked us on a flight tomorrow, leaving 27 hours after our original flight, getting us into CPH around 3 pm. So we have lost over a day of our trip, plus they rebooked us on a 777 instead of a 380 which is a bummer because we specifically arranged our flights to be on the 380 partly because it is a far nicer plane and partly because my husband is a big plane buff. We also paid for the Seat Plus which we have lost as well.
We have a rather expensive, nonrefundable hotel reservation in CPH. We are losing a night of it. Will AF compensate us for this? Since we are losing a day of our trip, will they reschedule our return flight for a day later as well without charge? Any thought or knowledge about what they are obligated to do? |
You have the right to:
If you turn to Air France for compensation they will (like most airlines) give you a no over and over until you come there with a lawyer. Take a look at these links for more help: http://flightmole.com/forum/forumdisplay.php?f=17 http://flightmole.com/claim_recovery.htm http://www.euclaim.com/ Please let us know how this turns out! |
Thank you! This is very helpful. Apparently the captain didn't show up for the flight and they had no reserves, I guess, so that was the reason given for the cancellation. I'm assuming that means we're entitled to the compensation listed above so I'll check out those links and give it a shot.
I do not envy them having to rebook two 380s full of pax but still, if they knew about this at 7 am this morning, I don't understand why they couldn't have notified people and started the rebooking process then. But we did finally get rebooked on the same flight tomorrow, though no one could tell me about the seat plus thing - guess I'll have to take that up with at the airport. Thank you again!! |
Me too!! I actually got a notification that my hubby's flight changed, but not mine or my son's so I was really confused and called my travel agency. They checked twice with Delta and they said go the airport everything is fine.
At the airport we got the letter and they would not take any questions. The letter does not state any of the options that were listed above. Instead it says that everyone has been rebooked for tomorrow. I too booked because of the A380 and am now flying 777. I also lost a day of time at destination, which they will not extend, because there's no award travel available. Apparently the agency I booked with booked us on award miles and now we have to play by the rules associated with that ticket, but that's a separate issue. What's really annoying is that somehow on Facebook a member already knew on the 18th that no flights would be leaving Dulles and AF commented on his post "There are no plans to remove the A380 from the IAD-CDG route". I guess only when convenient. Now they were able to combine 2 flights into one. I'm probably not very objective, but this is my second cancelled flight with them and I've had it. Going Lufthansa next year, although they previously bumped me off and overbooked flight. I'm running out of airlines... |
Originally Posted by Schlossie
(Post 16974767)
I too booked because of the A380 and am now flying 777. I also lost a day of time at destination, which they will not extend, because there's no award travel available. Apparently the agency I booked with booked us on award miles and now we have to play by the rules associated with that ticket, but that's a separate issue.
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Originally Posted by amarain
(Post 16971953)
We have a rather expensive, nonrefundable hotel reservation in CPH.
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Originally Posted by Schlossie
(Post 16974767)
Me too!! I actually got a notification that my hubby's flight changed, but not mine or my son's so I was really confused and called my travel agency. They checked twice with Delta and they said go the airport everything is fine.
At the airport we got the letter and they would not take any questions. The letter does not state any of the options that were listed above. Instead it says that everyone has been rebooked for tomorrow. I too booked because of the A380 and am now flying 777. I also lost a day of time at destination, which they will not extend, because there's no award travel available. Apparently the agency I booked with booked us on award miles and now we have to play by the rules associated with that ticket, but that's a separate issue. What's really annoying is that somehow on Facebook a member already knew on the 18th that no flights would be leaving Dulles and AF commented on his post "There are no plans to remove the A380 from the IAD-CDG route". I guess only when convenient. Now they were able to combine 2 flights into one. I'm probably not very objective, but this is my second cancelled flight with them and I've had it. Going Lufthansa next year, although they previously bumped me off and overbooked flight. I'm running out of airlines... I am not happy that they did not inform us about our rights to compensation, but not at all surprised ("attention all 583 irate passengers, we have to give you cash!"). However, they did hand out that letter stating that it was a crew problem (unable to find a captain, I think?), which I would think is pretty strong evidence that this was within AF's control and NOT an extraordinary circumstance. |
Originally Posted by irishguy28
(Post 16975999)
I hope you rang the hotel to tell them that you will be arriving a day later! If they put you down as a no-show for not arriving on the check-in date, there is a chance that your room could be resold before you arrive on the following day.
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Originally Posted by amarain
(Post 16977584)
I did! They nicely told me that my reservation was not refundable but that they would give me an invoice and Air France would reimburse me (hahahahaha).
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Hopefully they halped you with the problem. I have a flight lined up on AF39 to fly the A380 in J.
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