Problems with entering API?
 

Hello all,

For the last two days I've been trying to fill out the Advanced Passenger Information (API) online form for a weekend transborder trip. However, the system keeps rejecting my input with the following error:

We are currently experiencing technical difficulties. Please try again later. If the problem persists, please take note of the error number and contact our Technical Support Desk.(APIS_GE)

This error kicks out regardless of the browser or system. The only thing that's unique is that I booked the (paid) flight for my wife using my Air Canada/Aeroplan account, but I don't see how that changes anything. Has anyone else had this problem, or is there something wrong with my booking?

Thanks!

Yes, I've had the same problem several times.

Is the flight an AC operated one or a codeshare? If it is a codeshare, that could be the reason.

A fellow friend (and new FTer) of mine was experiencing such issues a few weeks ago and had to call in to get the APIS stuff filled out. Rather annoying. No real explanation was given.