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Originally Posted by pilotboy1985YYC
(Post 8893968)
Well it's 3:45am and im finally home, should of been home around 8:00pm. I checked with AC upon arrival once again to see if they would pay for my taxi, or a hotel, again, was given no. They said it's not in their control. I explained as an Elite I've witnessed how Air Canada treats us good when everything goes Air Canada's way, but when there is a little hic-cup related to air canada, it's every PAX for themselves.
He advised me to keep my $40 taxi receipt and e-mail Customer Relationships. I'm sure I'll be waiting months for anything to happen, which I shouldn't. For the first time, im checking other avenues for my upcoming flights to BOM and LHR and YYT , YHZ. I was flying "First class" but treated like a third class citizen. |
Originally Posted by flyingstudent
(Post 8896051)
If you fly WS, they probably won't reimbourse cab fares or give you hotel room when they're delayed. Likely similiar treatment.
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Originally Posted by I'llMissCP
(Post 8896031)
That has been my experience with concierge. Simple question about directions in a concourse, and basically told to .... off since I had no status.
Any employee of an airline, no matter the role should always be available to the customer. Exec First crew should be helping everyone Concierge staff should be helping everyone Not the way things should be done! |
Originally Posted by flyingstudent
(Post 8896051)
If you fly WS, they probably won't reimbourse cab fares or give you hotel room when they're delayed. Likely similiar treatment.
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Originally Posted by AndDee
(Post 8897195)
Not correct, if you go with your train of thought on this:
Exec First crew should be helping everyone Concierge staff should be helping everyone Not the way things should be done! He said he asked for directions in the concourse and was told to beat it. Not the same as walking past the curtain and saying "Hey there, I'm in 73Q back there, would you mind bringing me a glass of Drappier? No? Ok, the sparkling wine will be fine then. Thanks." What he suggested is more akin to someone cutting you off mid sentence with the ol' "I just got off shift 43 seconds ago...go ask him what aisle the milk is in." |
Question for the FT'ers:
CIBC Aerogold card states that to claim expenses for flight delay (+4hrs) or cancellation, one must submit a report from the airline proving the delay/cx. Where does one receive this kind of proof from AC: at the gate @ time of incident, or from a AC Service desk @ airport, or at a later date via email? Do they issue a standard form? I am certain that many on here have taken advantage of their CC protection. Given the weather this weekend and my flying, any tips would be appreciated. ^ |
Originally Posted by Tangoer
(Post 8897690)
Question for the FT'ers:
CIBC Aerogold card states that to claim expenses for flight delay (+4hrs) or cancellation, one must submit a report from the airline proving the delay/cx. Where does one receive this kind of proof from AC: at the gate @ time of incident, or from a AC Service desk @ airport, or at a later date via email? Do they issue a standard form? I am certain that many on here have taken advantage of their CC protection. Given the weather this weekend and my flying, any tips would be appreciated. ^ |
Originally Posted by Stranger
(Post 8897746)
You go to a service desk and ask for a letter. Never done it with AC, but once with LH and once with UA. Worked fine.
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Originally Posted by Tangoer
(Post 8897690)
Question for the FT'ers:
CIBC Aerogold card states that to claim expenses for flight delay (+4hrs) or cancellation, one must submit a report from the airline proving the delay/cx. Where does one receive this kind of proof from AC: at the gate @ time of incident, or from a AC Service desk @ airport, or at a later date via email? Do they issue a standard form? I am certain that many on here have taken advantage of their CC protection. Given the weather this weekend and my flying, any tips would be appreciated. ^ |
Originally Posted by margarita girl
(Post 8898330)
What about printing a screen shot of the flight status which shows scheduled departure and actual departure.
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Originally Posted by Tangoer
(Post 8897690)
Question for the FT'ers:
CIBC Aerogold card states that to claim expenses for flight delay (+4hrs) or cancellation, one must submit a report from the airline proving the delay/cx. Where does one receive this kind of proof from AC: at the gate @ time of incident, or from a AC Service desk @ airport, or at a later date via email? Do they issue a standard form? I am certain that many on here have taken advantage of their CC protection. Given the weather this weekend and my flying, any tips would be appreciated. ^ Worked well for me the one time I needed to claim insurance. |
Originally Posted by Q Shoe Guy
(Post 8898364)
Pictures, videos of the ongoing situation might also help.....
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I suggest you carry the CIBC flight delay pamphlets in your carryon luggage for quick reference!
(You know, the ones you pitched into the round file after eagerly ripping that shiny gold debt-o-inflator card from its nondescript envelope!) |
Anyway, I suppose by now semanticswise you learnt what the difference between delayed and canceled is. Delayed is a hell of a lot cheaper for the airline.
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I don't mind them delaying the flight instead of cancelling as it means you will eventually get there (probably).
What I don't like is when you show up at the gate in time to board, and they don't tell you the flight is delayed until it is obvious that the inbound plane hasn't arrived yet.:mad: Even worse is when every 15 min they announce a 15 min delay. I know often times there is a minor problem that they think they can fix right away (but takes longer than anticipated) so they keep announcing further delays, but in the case of a late inbound flight, surely they can give a more timely notice. |
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