Flight Pass - Class Action Lawsuit!
#31
Join Date: Oct 2003
Location: YVR
Programs: WS Platinum, former AC E35K
Posts: 6,335
While I can see where AC's coming from, the flight pass does take away their chance of a pax buying a last minute J fare, this is a big reason why pax buy flight passes in the first place. They should have at least changed it to Z class for new passes bought and kept the existing passes under the original rules. to AC, but what do they care. Seems the real reason that Z become a biz fare class bucket was for the flight passes, at least on NA routes. Very poor for AC not to at least announce this and give warning rather than add to the already confused call center.
#32
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,742
If I had a current pass, I would join the class action.
OTOH, for those of us without a pass, this may actually be better in that upgrade chances may go up? At least, if this change dissuades people from buying passes.
#33
Join Date: Jan 2007
Location: YHZ
Programs: AC-SE MM, Bonvoy Lifetime Gold, Avis President's Club
Posts: 298
With that in hand, perhaps that will at least allow those of us that have passes to keep getting upgrades until J=0.
Anyone?
#34
Join Date: Oct 2003
Location: YVR
Programs: WS Platinum, former AC E35K
Posts: 6,335
I don'tt think they can legally do that for current pass holders. Contract happened when you purchased. They are not supposed to implement unilateral changes.
If I had a current pass, I would join the class action.
OTOH, for those of us without a pass, this may actually be better in that upgrade chances may go up? At least, if this change dissuades people from buying passes.
If I had a current pass, I would join the class action.
OTOH, for those of us without a pass, this may actually be better in that upgrade chances may go up? At least, if this change dissuades people from buying passes.
#35
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
From the air canada web site:
https://www.aircanada.com/wallet/ser...milyPageDetail
Upgrades:
Complimentary upgrades are offered with the Latitude fare option only and are subject to availability of the Executive Class fare (J booking class), wherever offered;
Complimentary upgrades can only be requested and confirmed online between 24 hours and one (1) hour prior to the original flight departure time and cannot be processed at the airport;
Complimentary upgrades do not grant access to Air Canada Maple Leaf Lounges, nor to any airport lounges;
Air Canada Top Tier upgrade certificates are also permitted, as per the terms and conditions on the certificate.
If they are not allowing the 24h complimentary upgrade even if J=1, then they have changed this term of the pass, without making this change in the list of terms, dealing with complimentary upgrade.
https://www.aircanada.com/wallet/ser...milyPageDetail
Upgrades:
Complimentary upgrades are offered with the Latitude fare option only and are subject to availability of the Executive Class fare (J booking class), wherever offered;
Complimentary upgrades can only be requested and confirmed online between 24 hours and one (1) hour prior to the original flight departure time and cannot be processed at the airport;
Complimentary upgrades do not grant access to Air Canada Maple Leaf Lounges, nor to any airport lounges;
Air Canada Top Tier upgrade certificates are also permitted, as per the terms and conditions on the certificate.
If they are not allowing the 24h complimentary upgrade even if J=1, then they have changed this term of the pass, without making this change in the list of terms, dealing with complimentary upgrade.
#36
Join Date: Jan 2007
Location: YHZ
Programs: AC-SE MM, Bonvoy Lifetime Gold, Avis President's Club
Posts: 298
From the air canada web site:
https://www.aircanada.com/wallet/ser...milyPageDetail
Upgrades:
Complimentary upgrades are offered with the Latitude fare option only and are subject to availability of the Executive Class fare (J booking class), wherever offered;
Complimentary upgrades can only be requested and confirmed online between 24 hours and one (1) hour prior to the original flight departure time and cannot be processed at the airport;
Complimentary upgrades do not grant access to Air Canada Maple Leaf Lounges, nor to any airport lounges;
Air Canada Top Tier upgrade certificates are also permitted, as per the terms and conditions on the certificate.
https://www.aircanada.com/wallet/ser...milyPageDetail
Upgrades:
Complimentary upgrades are offered with the Latitude fare option only and are subject to availability of the Executive Class fare (J booking class), wherever offered;
Complimentary upgrades can only be requested and confirmed online between 24 hours and one (1) hour prior to the original flight departure time and cannot be processed at the airport;
Complimentary upgrades do not grant access to Air Canada Maple Leaf Lounges, nor to any airport lounges;
Air Canada Top Tier upgrade certificates are also permitted, as per the terms and conditions on the certificate.
#37
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
Hey AC lurkers!
Don't you get tired of screwing your customers? It says J booking class not Z.
What kind of scumbags change the terms on a pre-paid product and don't expect to be sued?
"Complimentary upgrades are offered with the Latitude fare option only and are subject to availability of the Executive Class fare (J booking class), wherever offered"
Don't you get tired of screwing your customers? It says J booking class not Z.
What kind of scumbags change the terms on a pre-paid product and don't expect to be sued?
"Complimentary upgrades are offered with the Latitude fare option only and are subject to availability of the Executive Class fare (J booking class), wherever offered"
#38
Join Date: Jan 2007
Location: YYZ
Programs: AC*SE 2MM, Asia Miles, SPG Gold (life), HH Gold, Golden Circle Jade
Posts: 1,068
Hm so far:
- massive price hikes
- deteriorated service up front
- COS bonus taken away without notice
- broken website since forever, yet requirement to use the website
- now upgrades not taken from J but only subset of J
- new passes not even offering what little is left, and using lousy booking classes
What a winner!!!
- massive price hikes
- deteriorated service up front
- COS bonus taken away without notice
- broken website since forever, yet requirement to use the website
- now upgrades not taken from J but only subset of J
- new passes not even offering what little is left, and using lousy booking classes
What a winner!!!
#40
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,320
Hmm, wonder when this officially changed on the website. I can no longer see the J class reference in the link below (just get an error message). Can someone scan/pdf the terms and conditions from before. My East-West Pass was purchased October 6 and so far so good (getting rid of a mountain of SWUs) but I don't like what I am hearing on this front.
#41
Join Date: Oct 2003
Location: YVR
Programs: WS Platinum, former AC E35K
Posts: 6,335
There are enough AC lurkers on this board that if what is being speculated here was not true, one of them would come out and say it. It's not their fault AC changed the rules, and nor should they take the fall for it, but I do hope that someone high up is getting the message here.
As for where it says J class booking I was unable to find this, but I do recall reading this before. If this airline was honourable they would refund the unused credits for pax who wished to receive a refund due to them buying the pass on a different set of rules. With the cutbacks that have happened this year, I am interested to see what cutbacks they will do for status members packages next year.
As for where it says J class booking I was unable to find this, but I do recall reading this before. If this airline was honourable they would refund the unused credits for pax who wished to receive a refund due to them buying the pass on a different set of rules. With the cutbacks that have happened this year, I am interested to see what cutbacks they will do for status members packages next year.
#42
Join Date: Jan 2007
Location: YHZ
Programs: AC-SE MM, Bonvoy Lifetime Gold, Avis President's Club
Posts: 298
Ya, mine was purchased on Sept 7...a PDF of this language would be GREAT...
#43
Join Date: Mar 2000
Location: Toronto, Ontario, Canada
Posts: 220
Just called SE desk to confirm a couple of flight pass upgrades YYZ-YWG-YYZ in a couple of weeks based on this.
I asked the agent if there had been a change to pass upgrades, if they were now being taken out of Z inventory.
She confirmed that they were NOT, that they are still taken from J inventory. The change being made was a directive from Marketing that J=2 or better to issue a pass upgrade, and that direction provided to her was that it was up to the agent to enforce it.
She did say she thought it was wrong, and that if J=1 she's doing the upgrade until she's forced to enforce the new rule.
BAD FORM AC!
I asked the agent if there had been a change to pass upgrades, if they were now being taken out of Z inventory.
She confirmed that they were NOT, that they are still taken from J inventory. The change being made was a directive from Marketing that J=2 or better to issue a pass upgrade, and that direction provided to her was that it was up to the agent to enforce it.
She did say she thought it was wrong, and that if J=1 she's doing the upgrade until she's forced to enforce the new rule.
BAD FORM AC!
#44
Join Date: Jan 2007
Location: YQB
Programs: UA Gold - Hyatt Plat - Nexus
Posts: 399
If they are still available when boarding starts, they should upgrade those holding Lat flight passes ahead of certificate holders and everybody will be happy. I'm quite sure that's not what they are doing now, are they?
(I just finished up my passes and hesitating to renew in Lat or T+ so I'm following this closely)
#45
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721
If you don't get your pass upgrade before going to the airport, you have to use a cert. At that point, you're in line according to status etc.