aircanada.com/aeroplan.com - Experiences/Complaints/Issues
May 17, 2019, 11:11 am
#4846
Join Date: Feb 2013
Location: YQU
Programs: AC E75K
Posts: 9
I'm having the same issue on one way flights from Europe to the US. Nothing in Y, J or F unless the flight is the same day.
Update: Called in, it's a known IT issue. They expect it to be resolved "soon".
Update: Called in, it's a known IT issue. They expect it to be resolved "soon".
Last edited by psghuman; May 17, 2019 at 11:18 am Reason: Update
May 19, 2019, 11:36 am
#4847
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
I had a moment of panic when I "accidentally deleted" reward availability when on the Aeroplan website.
1) Found flight I needed (3 seats in Business Reward Class I; not IKK / Class R).
2) Pressed "Book" twice by mistake.
3) Reward availability gone. Unable to find it again... Gone off Expert Flyer as well.
4) Depression sets in.
4) Check again 15 minutes - availability restored. Tickets booked. Relief.
1) Found flight I needed (3 seats in Business Reward Class I; not IKK / Class R).
2) Pressed "Book" twice by mistake.
3) Reward availability gone. Unable to find it again... Gone off Expert Flyer as well.
4) Depression sets in.
4) Check again 15 minutes - availability restored. Tickets booked. Relief.
May 19, 2019, 12:33 pm
#4848
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
I had a moment of panic when I "accidentally deleted" reward availability when on the Aeroplan website.
1) Found flight I needed (3 seats in Business Reward Class I; not IKK / Class R).
2) Pressed "Book" twice by mistake.
3) Reward availability gone. Unable to find it again... Gone off Expert Flyer as well.
4) Depression sets in.
4) Check again 15 minutes - availability restored. Tickets booked. Relief.
1) Found flight I needed (3 seats in Business Reward Class I; not IKK / Class R).
2) Pressed "Book" twice by mistake.
3) Reward availability gone. Unable to find it again... Gone off Expert Flyer as well.
4) Depression sets in.
4) Check again 15 minutes - availability restored. Tickets booked. Relief.
As you noticed, the hold is fairly short-lived.
May 19, 2019, 1:03 pm
#4849
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Are you sure about that?
I don't know about rewards, but as far as AC.com goes, the website does not hold inventory, and it is not booked / held until the payment information is submitted and confirmed.
The only way to really hold inventory is via a GDS.
I don't know about rewards, but as far as AC.com goes, the website does not hold inventory, and it is not booked / held until the payment information is submitted and confirmed.
The only way to really hold inventory is via a GDS.
May 19, 2019, 1:58 pm
#4850
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
Yes, I'm sure. It's easy to reproduce. I can show you exactly where it happens when I get home and can take screenshots more easily.
May 19, 2019, 8:42 pm
#4851
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
May be the wrong thread- but I'm on the AE website and see an itinerary I like- BOM-YYZ via DEL and WAW. See image
The connection in WAW is 40min which seems destined to be a missed cnx. If I book this itinerary, will AC or AE or LOT put me on the same flight the next day, or a comparable flight leaving the same day on an appropriate carrier in J?
Edit: Can't seem to attach screenshot at the moment.
The connection in WAW is 40min which seems destined to be a missed cnx. If I book this itinerary, will AC or AE or LOT put me on the same flight the next day, or a comparable flight leaving the same day on an appropriate carrier in J?
Edit: Can't seem to attach screenshot at the moment.
May 19, 2019, 9:07 pm
#4852
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
If same day cancellation / misconnect, you're eligible for whatever is the earliest flight out. You'll just have to determine what is acceptable for yourself.
You're better off dealing with the airline that caused the misconnections.
You're better off dealing with the airline that caused the misconnections.
May 21, 2019, 6:04 pm
#4853
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
eUp history page definitely says I've been upgraded even though I'm only waitlisted. If I put in the ref/name again, it correctly says waitlisted.
Though it's also a Latitude upgrade on a flight that's P>0 Z>0 R0, so I shouldn't be waitlisted.
Edit: I tweeted them, linking to the page on their site explaining the rules, even quoting them.
Does that count as an AC.com experience?
Though it's also a Latitude upgrade on a flight that's P>0 Z>0 R0, so I shouldn't be waitlisted.
Edit: I tweeted them, linking to the page on their site explaining the rules, even quoting them.
Hello Scott,
You are waitlisted, yes. The airport agents will tell you if you are upgraded or not.
Regards,
Air Canada Social Media /Luka
You are waitlisted, yes. The airport agents will tell you if you are upgraded or not.
Regards,
Air Canada Social Media /Luka
Last edited by canadiancow; May 21, 2019 at 6:17 pm
May 21, 2019, 8:52 pm
#4854
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
May 21, 2019, 9:06 pm
#4855
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
eUp history page definitely says I've been upgraded even though I'm only waitlisted. If I put in the ref/name again, it correctly says waitlisted.
Though it's also a Latitude upgrade on a flight that's P>0 Z>0 R0, so I shouldn't be waitlisted.
Edit: I tweeted them, linking to the page on their site explaining the rules, even quoting them.
Does that count as an AC.com experience?
Though it's also a Latitude upgrade on a flight that's P>0 Z>0 R0, so I shouldn't be waitlisted.
Edit: I tweeted them, linking to the page on their site explaining the rules, even quoting them.
Hello Scott,
You are waitlisted, yes. The airport agents will tell you if you are upgraded or not.
Regards,
Air Canada Social Media /Luka
You are waitlisted, yes. The airport agents will tell you if you are upgraded or not.
Regards,
Air Canada Social Media /Luka
In base 10, 1+1+1=3, but our system is in binary, so it's actually 11 (you know, "eleven").
The airport agents will tell you if it is May 32nd or not.
Regards,
AC employee who might work at the airport"
May 28, 2019, 6:59 pm
#4856
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Air Canada check in tonight is broken as well unable to make flight pass bookings.
May 28, 2019, 7:54 pm
#4857
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
May 28, 2019, 8:12 pm
#4858
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,361
Looks like a systemwide outage. Groundstop in effect currently.
https://www.fly.faa.gov/adv/adv_othe...eDate=05/29/19
https://www.fly.faa.gov/adv/adv_othe...eDate=05/29/19
May 28, 2019, 8:14 pm
#4859
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,226
This is showing up for a lot of flights in EF:
Where's Amadeus when we need it?
RMKS/DLYD DUE RES III OUTAGE
May 28, 2019, 8:53 pm
#4860
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,361
Don’t fool yourself into thinking Amadeus is immune to outages.