aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Jan 29, 2019, 5:02 pm
#4666
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Jan 29, 2019, 7:42 pm
#4667
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,765
I was able to log in to the Android app once a few days ago, but generally still telling me there are "technical issues" or whatever the phrase is.
Jan 29, 2019, 9:17 pm
#4668
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I’m logged into the AE app on iOS for whatever that’s worth. Seems to be a tad inconsistent.
Jan 29, 2019, 9:33 pm
#4669
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
How exactly do these people stay employed?
Jan 29, 2019, 9:38 pm
#4670
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Jan 29, 2019, 11:34 pm
#4671
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I see the words “flight status tool” and I laugh. I really shouldn't though. 
.
.
Last edited by 24left; Jan 29, 2019 at 11:46 pm
Jan 30, 2019, 12:25 am
#4672
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
Jan 30, 2019, 5:43 am
#4674
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
Jan 30, 2019, 6:00 am
#4675
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
EDIT: To be clear, talking about the Aeroplan app, not the Air Canada app.
Jan 30, 2019, 12:50 pm
#4676
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,317
Given what I know and who I've talked to, it would not surprise me if they're mostly waiting on the 1A switch before really replacing everything. They have a lot of very competent people working in relevant departments.
Jan 30, 2019, 1:02 pm
#4677
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Would their morning status meetings not go something like this..."Are there any outages we need to address urgently?". Yes, we are of numerous ones.
But alas, crickets.
On a somewhat positive side of all of these website and app errors, I received a call back from AC Accounting in YWG apologizing for the multiple charges to my American Express and Visa for the same-day change fee that would not process properly online back in December. It was a sincere apology, but these errors should not be happening in the first place.
Jan 30, 2019, 4:37 pm
#4678
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
And it's working again now. Let's see how long it lasts.
EDIT: App stopped working again.
Last edited by capedreamer; Jan 30, 2019 at 5:20 pm
Jan 31, 2019, 2:47 pm
#4679
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Aeroplan App still down.
Air Canada App unable to show flight status with...'Loading search results". Awesome.
AC 1944 delayed nearly 2 hours so far, and...AC 1945 showing on-time. Right. As if that will happen.
Trying to make a new mixed class booking and finally got an agent on the line after 2 hours.
To AC Management: don't leave a non-bypassable message on the call centre lines that states you can make changes on the website because I cannot. Grrr.
Air Canada App unable to show flight status with...'Loading search results". Awesome.
AC 1944 delayed nearly 2 hours so far, and...AC 1945 showing on-time. Right. As if that will happen.
Trying to make a new mixed class booking and finally got an agent on the line after 2 hours.
To AC Management: don't leave a non-bypassable message on the call centre lines that states you can make changes on the website because I cannot. Grrr.
Jan 31, 2019, 3:58 pm
#4680
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,568
The cancel notification robot, and friend, the rebooking robot, are asleep.
I called in (now on hold) to change my YHZ-YYZ CX to a later flight tomorrow to get a full meeting in on the ground. SE agent tells DFW-YYZ, AC 7662 is canceled, and indeed, EF is showing that. And indeed, that the inbound (from YYZ) was canceled.
I'd blame Egencia but I did get the subscription notifications lat night.
This DFW commute is going to kill me. 12 hours (20 hours) longer away a week is not insignificant.
I called in (now on hold) to change my YHZ-YYZ CX to a later flight tomorrow to get a full meeting in on the ground. SE agent tells DFW-YYZ, AC 7662 is canceled, and indeed, EF is showing that. And indeed, that the inbound (from YYZ) was canceled.
I'd blame Egencia but I did get the subscription notifications lat night.
This DFW commute is going to kill me. 12 hours (20 hours) longer away a week is not insignificant.