aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Oct 21, 2018, 8:00 pm
#4486
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,213
Maybe that's what you get for missing the YVR Do - a year of incessant YVR-focused marketing...
Oct 21, 2018, 8:56 pm
#4487
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
LOL. If I were to receive incessant YVR-based marketing, I could think of many things I'd rather get than hotel offerings for a destination I am not flying to. Wait, maybe they sent me your email.
In related news, AC still can't manage to show reservations made by AC res agents in My Bookings.
In related news, comparing the reservations in the desktop version of My Bookings to the App version of My Bookings, AC is also very creative with destinations. They don't match. Why is that?
Yes, I am attempting to apply logic.
Oct 21, 2018, 9:18 pm
#4488
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
I cant see the seat map for any of my flights on an all-AC booking made on the crappy website and then changed a few days later by an AC agent.
Error code 3006. Are there really just 3006 things wrong with AC IT?
Oct 21, 2018, 11:12 pm
#4489
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
Try closer to 10 000 things wrong
I've had a complaint file open for 6 weeks now, I assume this is around the average time I'll hear back. When I check on the site it just says status "open"
Funny today, called AC couple times each time kept saying "longer than usual hold times, estimated over 30 min". So I called when I knew I had long time to be on hold, and as I was entering my parking garage. I get the same message but it immediately connects to an agent! My parkade is good for phone, but not internet, and I couldn't pull up booking code and she preferred to have that. Kindly, she agreed to call me back 5 minutes later, and all worked out well.
Oct 22, 2018, 4:51 am
#4490
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
delete
Last edited by skybluesea; Dec 23, 2020 at 11:25 am
Oct 24, 2018, 12:07 am
#4491
Join Date: Mar 2017
Posts: 1,716
Aeroplan site maintenance
How often and for how long is the Aeroplan site down for 'maintenance'? Of late I am encountering a Sorry / Désolé message very frequently and for extended periods when I attempt to log on. Is it just me or do others have the same experience?
PS. Am currently in Asia
PS. Am currently in Asia
Oct 24, 2018, 12:21 am
#4492
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
I honestly have no idea why any website needs to be taken down for "scheduled maintenance" every single day for several hours.
Back in the 90s, taking a website down each day for a few minutes may have been necessary to prcoess back-ups etc., but I can't think of a legitimate reason why the website of a major corporation needs to be offline 10%-20% of the time.
Oct 24, 2018, 12:55 am
#4493
Join Date: Aug 2016
Programs: AC, ANZ, MH
Posts: 24
it seems much more frequent recently, and yes bad schedule if not in North America.
Nov 1, 2018, 5:27 pm
#4494
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
I have been trying to book a flight pass booking and when using Firefox the flight pass page is blank apears to work in Safari
any one else having this problem
any one else having this problem
Nov 12, 2018, 4:39 pm
#4495
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
This might have been shown upthread, but just doing my daily billable Production Environment QA work. And no, I'm not viewing the French version:
Nov 17, 2018, 8:30 pm
#4496
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 370
On Nov 5th I redeemed most of my Aeropesos for two Costco gift cards. Last week Canada Post left a delivery notice at my door and today I finally was able to get to the local postal outlet to make the pickup. Imagine my surprise when the package contained one of the gift cards. I'm left to guess that sometime next week Canada Post will attempt to deliver the second gift card.
Two questions come to mind. 1) Why did Aeroplan ship each card separately when they were ordered together? and 2) In this digital day and age why does Aeroplan even need to ship physical gift cards?
Two questions come to mind. 1) Why did Aeroplan ship each card separately when they were ordered together? and 2) In this digital day and age why does Aeroplan even need to ship physical gift cards?
Nov 18, 2018, 8:27 pm
#4497
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 370
On Nov 5th I redeemed most of my Aeropesos for two Costco gift cards. Last week Canada Post left a delivery notice at my door and today I finally was able to get to the local postal outlet to make the pickup. Imagine my surprise when the package contained one of the gift cards. I'm left to guess that sometime next week Canada Post will attempt to deliver the second gift card.
Two questions come to mind. 1) Why did Aeroplan ship each card separately when they were ordered together? and 2) In this digital day and age why does Aeroplan even need to ship physical gift cards?
Two questions come to mind. 1) Why did Aeroplan ship each card separately when they were ordered together? and 2) In this digital day and age why does Aeroplan even need to ship physical gift cards?
Originally Posted by Aeroplan email
We are pleased to inform you that your reward has been shipped and you can look forward to receiving it shortly. See below for the complete shipment details of your reward(s).
Please note that on occasions where rewards contain more than one item, these items might be shipped separately.
Please note that on occasions where rewards contain more than one item, these items might be shipped separately.
Any other online merchant that I've ever ordered from has sent the email when the item actually ships so that I can actually track delivery. It was really helpful to be able to track a package I'd already received. The second reward is apparently coming via Canada Post 1st Class Mail, so who knows when it will show up.
Nov 27, 2018, 1:29 pm
#4498
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Deleted found answer
Last edited by traacs; Nov 27, 2018 at 3:42 pm
Nov 28, 2018, 2:46 pm
#4499
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
So instead of having to enter one passenger's DOB and gender, I have to enter everything for both pax.
And I bet it won't show up in my account either.
Nov 29, 2018, 11:21 am
#4500
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Anyone else having login trouble on Altitude site? It doesn't even give me an error message or anything, just keeps going back to login page.