aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Sep 23, 2018, 11:14 am
#4456
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
You must be a youngster to just find out the degree of honesty in travel and all other businesses. It must be your first time to pay with your own money. 
Just one example, we in Canada have been on the metric system for how long now, and yet all prices evolving weight are listed in per pound. Should I mention price tags before taxes? Now you think its being honest. Back to your own thinking, "Award tickets are considered free tickets", that says it all.
Just one example, we in Canada have been on the metric system for how long now, and yet all prices evolving weight are listed in per pound. Should I mention price tags before taxes? Now you think its being honest. Back to your own thinking, "Award tickets are considered free tickets", that says it all.I assume most companies are trying to screw you, do everything in their best interest, but there has to be a line somewhere...
claiming you are getting an international business class redemption when 30 minutes are in business on a jazz flight, and the rest economy is over that line.
Sep 23, 2018, 11:16 am
#4457
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I'm completely new to aeroplan redemption, and now have close to 400K and am starting to thing of the big spend prior to Jun 2020.
I'm just playing around with the aeroplan website, and I one thing is quite upsetting:
If I say business lets say from YVR to LHR, I get a flight reflecting the points redemption value of business overseas, but all the flights are business from YVR to YYC, and then economy from YYC to LHR.
This is a joke??? Pretty underhanded way of showing redemption values.
Is this common? As I said, I've only ever used redemptions for 15K domestic shorthauls, and a couple of 50K TCON in J, but never overseas/connections.
I think its completely dishonest and misdirecting customers with redemption options like this!
I'm just playing around with the aeroplan website, and I one thing is quite upsetting:
If I say business lets say from YVR to LHR, I get a flight reflecting the points redemption value of business overseas, but all the flights are business from YVR to YYC, and then economy from YYC to LHR.
This is a joke??? Pretty underhanded way of showing redemption values.
Is this common? As I said, I've only ever used redemptions for 15K domestic shorthauls, and a couple of 50K TCON in J, but never overseas/connections.
I think its completely dishonest and misdirecting customers with redemption options like this!
Sep 26, 2018, 11:56 pm
#4458
Join Date: May 2014
Location: YYJ/YYT
Programs: AC 75K (*G), NEXUS
Posts: 652
I keep getting error code 117228 when trying to log into my AE profile via the AC website. Then, when I continue as a guest and put in my Aeroplan number, the message "We're not able to verify your Air Canada Altitude status at this time" comes up... Is this happening to anyone else?
EDIT: No longer an issue.
EDIT: No longer an issue.
Last edited by marke190; Sep 27, 2018 at 1:11 am
Sep 27, 2018, 1:37 pm
#4459
Join Date: Jan 2009
Posts: 409
Trouble finding multi-city award; doesn't seem to matter destination. Any ideas ?
We're sorry, but due to real-time availability, the itinerary you requested is no longer available.
This is what I get when trying to book a multi city flight with points. Doesn't seem to matter where I try to go. Any ideas ?
This is what I get when trying to book a multi city flight with points. Doesn't seem to matter where I try to go. Any ideas ?
Sep 27, 2018, 1:39 pm
#4460
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,361
You need to provide more information than that for us to troubleshoot. Usually this happens in cases of "phantom inventory". Inventory that looks available but actually isn't.
Sep 27, 2018, 1:43 pm
#4461
Join Date: Jan 2009
Posts: 409
OK thanks. I'll keep trying but I'm trying to get to bangkok with a stop over somewhere in Business.. Mostly get Business / Economy, with the economy being the long segment.
Sep 27, 2018, 2:17 pm
#4462
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Sep 28, 2018, 9:33 am
#4464
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
If so, I see Business availability NOv 12 Returning Dec 12..but only to and from Bangkok...
Are you using Multicity to try and search though Hanoi as well?
I am trying to recreate what you are seeing but just dont have enough info from you.
Sep 28, 2018, 8:30 pm
#4465
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
So it happened again. Trying to book YVR-LAS in November. AE shows literally dozens of available options, not one of which is on either of the two nonstop AC flights, even within a day or two of my preferred dates.
This is why I despise Aeroplan so much, and is exactly why I dumped my Aerogold card about 15 years ago.
If this isn’t resolved with Son of Aeroplan I resolve to despise it too!
<Rant mode off>
This is why I despise Aeroplan so much, and is exactly why I dumped my Aerogold card about 15 years ago.
If this isn’t resolved with Son of Aeroplan I resolve to despise it too!
<Rant mode off>
Oct 5, 2018, 10:04 am
#4466
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Are there others that are having issues logging in with the aeroplan app on iphone updated to IOS 12?
Oct 5, 2018, 4:27 pm
#4467
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
When entering passenger travel information i can enter info for first passenger and save it but clicking on the second passenger it comes up with a error that page can not be found tried Firefox and Safari
Oct 6, 2018, 9:05 am
#4468
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
When looking at the "my dates are flexible," "select your dates" matrix on aircanada.com, price comes up $400 more than when searching for an actual itinerary, same dates.
Love it.
Love it.
Oct 10, 2018, 7:03 am
#4469
Join Date: Dec 2003
Location: PEI, Canada (YYG)
Programs: AC E50K (MM), BA Gold, Marriott Platinum (Lifetime), National Exec
Posts: 277
AC Web Site Acting Up since Thanksgiving weekend?
I've been having all sorts of problems trying to book flights since the weekend - purchase craps out at payment. Calls to the Altitude rez line indicate 30 min. plus waits.
Has anyone else noticed this?
Has anyone else noticed this?