aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Aug 28, 2018, 6:36 am
#4396
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,917
Not that anyone is reading this thread except those complaining, but here's more Aeroplan idiocy. Preamble: I want a TPE-VIE-PRG flight for two people.
1. If I search this on United, there's BR+OS space for 3 people, or even 2 (well, duh, obviously, I guess, except to Aeroplan - see below). I have the choice between BR in J and OS in Y if I want a short connection, or 8 hour layover to get a J flight. Note that the Y flight is on a Q400, so no business cabin (this will be important in a second. Stay with me). There's also CA options, and other stuff. Let's ignore those for a second.
2. If I search this on Aeroplan:
- for 2 people, only TK25 + four different IST-PRG connections come up. That's it. No CA, no BR, nothing.
- for 3 people, I get the BR connection (with the 8 hour J connection in VIE). I also get the CA options. I literally have twice the flight options with 3 people than with 2.
- Bonus charlie-foxtrot: if I click the Priority checkbox, I get the BR flight plus the morning OS flight - on the Q400 - in J. Obviously, since the aircraft has no J cabin, when I actually click on it, it fails.
3. So I'm really annoyed and I want to book the BR flight for 2 people, but I don't want to call Aeroplan and argue over 30 bucks x2. I took my United miles and booked the TK ticket. The space is gone, it should finally pull up BR space, right? Nope! Still the same four options with TK. Except now every single one of them throws a "this itinerary is no longer available because of realtime availabiltiy" crap. Yeah, right. It did, because I booked that space, but it's still showing up on your stupid broken site.
So I literally don't know how to book those 2 BR seats. If at least there was a 24 hour rule, I could book for 3 people, and call to drop one... but that's not there, so I'm literally stuck.
1. If I search this on United, there's BR+OS space for 3 people, or even 2 (well, duh, obviously, I guess, except to Aeroplan - see below). I have the choice between BR in J and OS in Y if I want a short connection, or 8 hour layover to get a J flight. Note that the Y flight is on a Q400, so no business cabin (this will be important in a second. Stay with me). There's also CA options, and other stuff. Let's ignore those for a second.
2. If I search this on Aeroplan:
- for 2 people, only TK25 + four different IST-PRG connections come up. That's it. No CA, no BR, nothing.
- for 3 people, I get the BR connection (with the 8 hour J connection in VIE). I also get the CA options. I literally have twice the flight options with 3 people than with 2.
- Bonus charlie-foxtrot: if I click the Priority checkbox, I get the BR flight plus the morning OS flight - on the Q400 - in J. Obviously, since the aircraft has no J cabin, when I actually click on it, it fails.
3. So I'm really annoyed and I want to book the BR flight for 2 people, but I don't want to call Aeroplan and argue over 30 bucks x2. I took my United miles and booked the TK ticket. The space is gone, it should finally pull up BR space, right? Nope! Still the same four options with TK. Except now every single one of them throws a "this itinerary is no longer available because of realtime availabiltiy" crap. Yeah, right. It did, because I booked that space, but it's still showing up on your stupid broken site.
So I literally don't know how to book those 2 BR seats. If at least there was a 24 hour rule, I could book for 3 people, and call to drop one... but that's not there, so I'm literally stuck.
Aug 28, 2018, 8:51 am
#4397
Join Date: Jan 2000
Location: Calgary,AB
Programs: Aeroplan 25K , UA ,WJ, HA, AMEX AP Reserve
Posts: 1,287
Deleted
Aug 28, 2018, 8:53 am
#4398
Join Date: Jan 2000
Location: Calgary,AB
Programs: Aeroplan 25K , UA ,WJ, HA, AMEX AP Reserve
Posts: 1,287
Trying to purchase flights today and I get all the way to the purchase button & I get this:
We are temporarily unable to process your request. Please try again later. (err-7)
Tried it a couple of times- everything else on the website seems to be working. Anyone seen this error before?
Could this be a credit card auth issue i.e. credit card company problem?
Hopefully my card didn't get charged all 4 times I tried it!
We are temporarily unable to process your request. Please try again later. (err-7)
Tried it a couple of times- everything else on the website seems to be working. Anyone seen this error before?
Could this be a credit card auth issue i.e. credit card company problem?
Hopefully my card didn't get charged all 4 times I tried it!
AC IT continues to baffle!
Aug 28, 2018, 9:12 am
#4399
Join Date: Aug 2007
Location: Toronto
Programs: UA 1K, AC 35K, SPG GOLD
Posts: 264
Got signed out of the app. Cannot sign back in.
I tried the website and cannot sign in.
Anybody else has the same problem?
I tried the website and cannot sign in.
Anybody else has the same problem?
Aug 28, 2018, 12:49 pm
#4400
Join Date: Jan 2013
Location: YYZ
Programs: SE100K, Bonvoy Ambassador, National Executive
Posts: 175
Yup trying to book a flight and apparently the Aeroplan site is experiencing a "traffic jam"
Aug 28, 2018, 12:57 pm
#4401
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Aug 28, 2018, 10:34 pm
#4402
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,395
Aug 29, 2018, 7:46 am
#4403
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,151
The nightly maintenance is still down. They need to feed the hamsters.
Aug 29, 2018, 7:52 am
#4404
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Aug 29, 2018, 8:09 am
#4405
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,754
Is it too much to hope they'll fix award space issues while they're at it?
Aug 29, 2018, 9:24 am
#4406
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I think they need some new long life hamsters.
Is it too much to hope they'll fix award space issues while they're at it?
Aug 29, 2018, 9:29 am
#4407
Join Date: May 2014
Posts: 319
Nothing is fixed. They want us to change our Mobile+ passwords...I’ve been trying for an hour but all it does is send me error messages or server stopped messages. Incompetents +
Aug 29, 2018, 10:21 am
#4408
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,395
Aug 29, 2018, 10:25 am
#4409
Join Date: Jul 2008
Posts: 336
Forced update of app, now it just crashes.
Aug 29, 2018, 11:52 am
#4410
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
"Your itinerary is not eligible for a one way reward."
getting this message on all searches , I have been searching for this route for months and now suddenly its gone , anyone else encounter the same issue?
Last edited by tcook052; Aug 29, 2018 at 1:46 pm
