aircanada.com/aeroplan.com - Experiences/Complaints/Issues

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May 15, 2018, 9:45 am

#4276

jc94

Join Date: Jan 2016

Location: YYZ

Programs: FOTSG Tangerine Ex E35k (AC)

Posts: 5,612

Quote:

Originally Posted by Adam Smith

Thought I'd go see whether I could find some reward seats on the Aeroplan website... But no, it's closed for the night. Unlike any other website anywhere.

Manulife

May 15, 2018, 10:49 am

#4277

vernonc

Join Date: Sep 2009

Location: YYZ

Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat

Posts: 4,425

Anyone else having issues logging on to Aeroplan. Enter my Aeroplan number and password and it defaults to the home screen

May 15, 2018, 11:35 am

#4278

traacs

Join Date: Jun 2010

Programs: AC SE100K , 1MM, Hilton Diamond, KLM

Posts: 579

Quote:

Originally Posted by vernonc

Anyone else having issues logging on to Aeroplan. Enter my Aeroplan number and password and it defaults to the home screen

aeroplan tells me i have logged in to many times with the incorrect password

May 15, 2018, 11:45 am

#4279

Adam Smith

Moderator, Air Canada; FlyerTalk Evangelist

Join Date: Feb 2015

Location: YYC

Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver

Posts: 16,772

Quote:

Originally Posted by vernonc

Anyone else having issues logging on to Aeroplan. Enter my Aeroplan number and password and it defaults to the home screen

I have this problem regularly. Use Incognito or close all your browser windows and re-open.

May 15, 2018, 1:12 pm

#4280

vernonc

Join Date: Sep 2009

Location: YYZ

Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat

Posts: 4,425

Quote:

Originally Posted by Adam Smith

I have this problem regularly. Use Incognito or close all your browser windows and re-open.

Thanks. Worked with incognito mode.

May 15, 2018, 3:51 pm

#4281

Adam Smith

Moderator, Air Canada; FlyerTalk Evangelist

Join Date: Feb 2015

Location: YYC

Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver

Posts: 16,772

Why does the AC website keep telling me I'm going to be in "Business Class - Transcontinental" on international flights, e.g. Canada-Europe or Canada-Asia?

May 15, 2018, 6:47 pm

#4282

canadiancow

A FlyerTalk Posting Legend

Join Date: Sep 2012

Location: SFO

Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond

Posts: 44,331

Quote:

Originally Posted by Adam Smith

Why does the AC website keep telling me I'm going to be in "Business Class - Transcontinental" on international flights, e.g. Canada-Europe or Canada-Asia?

I mean if you read the definition of "trans" a certain (not widely accepted) way it somewhat works

May 15, 2018, 9:48 pm

#4283

Stranger

FlyerTalk Evangelist

Join Date: Jun 2003

Location: YYC

Posts: 23,804

Quote:

Originally Posted by canadiancow

I mean if you read the definition of "trans" a certain (not widely accepted) way it somewhat works

Apart for their own inconsistency I suppose.

May 16, 2018, 1:48 am

#4284

Adam Smith

Moderator, Air Canada; FlyerTalk Evangelist

Join Date: Feb 2015

Location: YYC

Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver

Posts: 16,772

Aeroplan down for maintenance again tonight

canadiancow likes this.

May 16, 2018, 11:32 am

#4285

canadiancow

A FlyerTalk Posting Legend

Join Date: Sep 2012

Location: SFO

Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond

Posts: 44,331

Quote:

Originally Posted by Adam Smith

Aeroplan down for maintenance again tonight

I was out at a bar trying to make weekend plans, and couldn't book anything.

On second thought, maybe Aeroplan is protecting me from myself

jc94 and musicmtl like this.

Last edited by canadiancow; May 17, 2018 at 1:32 pm Reason: typo

May 16, 2018, 3:24 pm

#4286

jc94

Join Date: Jan 2016

Location: YYZ

Programs: FOTSG Tangerine Ex E35k (AC)

Posts: 5,612

Quote:

Originally Posted by Adam Smith

Why does the AC website keep telling me I'm going to be in "Business Class - Transcontinental" on international flights, e.g. Canada-Europe or Canada-Asia?

Are you doing trans-cont flights? YVR-YYZ-CDG or YYZ-FRA-ZRH or something? But basically AC IT sums it up ...

May 17, 2018, 1:34 pm

#4287

canadiancow

A FlyerTalk Posting Legend

Join Date: Sep 2012

Location: SFO

Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond

Posts: 44,331

I know it's because my waitlisted upgrade cleared, and the PNR needs cleaning up (I guess that's another issue with the system), but this is amusing.

This will be my first 7M8 flight too.

May 18, 2018, 8:13 am

#4288

jc94

Join Date: Jan 2016

Location: YYZ

Programs: FOTSG Tangerine Ex E35k (AC)

Posts: 5,612

Quote:

Originally Posted by canadiancow

I know it's because my waitlisted upgrade cleared, and the PNR needs cleaning up (I guess that's another issue with the system), but this is amusing.

This will be my first 7M8 flight too.

Looks like you’ll be okay. The people on your right might require oxygen and a decent coat out there though.

May 22, 2018, 7:18 pm

#4289

flyquiet

Join Date: Aug 2012

Programs: AC E35K, NEXUS

Posts: 4,368

Interesting commentary in this error portion of the screen.

May 22, 2018, 7:26 pm

#4290

jc94

Join Date: Jan 2016

Location: YYZ

Programs: FOTSG Tangerine Ex E35k (AC)

Posts: 5,612

Quote:

Originally Posted by flyquiet

Interesting commentary in this error portion of the screen.

Isnt highly trained monkeys Google or YouTube or someone’s default error? Of course for them it’s comedy, for AC or AP however ...

I can’t even read the top part, was it actually cut off or is that just me?