aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Mar 7, 2018, 6:32 pm
#4171
Join Date: Jan 2008
Location: Calgary
Programs: Aeroplan
Posts: 19
I feel like I am missing something really obvious on aircanada.com. I'm trying to book YYC-CUN, August 10-20. Two weeks ago when I started looking, lots of options routed through YYZ or YUL. Last week, only weird routings through YVR and MEX. This week, no flights available whatsover. I can find flights on Google Flights and choose the "Book on Air Canada" button and the itinerary pops up on AC.com no problem. But I can't seem to get an itinerary of any kind through the search on AC.com directly. I have a 15% promotion code from a flight last summer I was hoping to use before it expires.
Mar 8, 2018, 11:48 am
#4172
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
The flight pass preview tool is still showing "This Flight Pass is sold out" for every date I've tried on the Rapidair Flex pass.
Not exactly confidence-inspiring for potential flight pass buyers...
Not exactly confidence-inspiring for potential flight pass buyers...
Mar 10, 2018, 10:06 am
#4173
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
send ac a email about this , i have in the past because certain flights did not show up in the western pass and it was corrected.
Mar 12, 2018, 9:03 am
#4174
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
I was searching for flights with the eUpgrade filter on, everything was showing properly. Then I changed the dates and this is what I get. That doesn't seem right. Using Google Chrom either in normal or incognito mode gives the same result. Well, not quite since normal mode shows the old flight selection page and incognito brings the new selection screen, but that is a separate issue I get.
Can anyone reproduce what I am seeing?
Can anyone reproduce what I am seeing?
Mar 12, 2018, 9:22 am
#4175
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,251
I can't even login to AC.com right now - " we are experiencing technical difficulties - please try again later"
Mar 13, 2018, 7:05 am
#4176
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
I can get on the AC homepage but I can't click on any menus nor can I type in the main search fields (i.e. From, To, Dates, etc.)
I have tried 3 different browsers (Safari, Chrome and Firefox).
I have tried 3 different browsers (Safari, Chrome and Firefox).
Mar 13, 2018, 7:49 am
#4177
Join Date: Aug 2006
Location: PDX
Programs: AS, DL, UA, AC, Nexus, TSA Pre
Posts: 364
Mar 13, 2018, 8:49 am
#4179
Join Date: Aug 2006
Location: PDX
Programs: AS, DL, UA, AC, Nexus, TSA Pre
Posts: 364
Mar 13, 2018, 9:06 am
#4180
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Mar 13, 2018, 9:08 am
#4181
Join Date: Feb 2013
Location: YVR
Programs: AC*A
Posts: 482
Broken for me on Safari, works (with the new booking screen) on Firefox so maybe they decided today would be a great day to change over the website 
?
?
Mar 13, 2018, 10:33 am
#4182
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
Still not working for me. Got to the Flight Pass screen but it says I must sign in, but refuses to present a sign in screen. Just shows the wheel of death!
Update: it's on twitter:
Update: it's on twitter:
Last edited by seegs; Mar 13, 2018 at 10:36 am Reason: update
Mar 13, 2018, 11:05 am
#4183
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Still not working for me. Got to the Flight Pass screen but it says I must sign in, but refuses to present a sign in screen. Just shows the wheel of death!
Update: it's on twitter:
https://twitter.com/AirCanada/status/973595798742208514
Update: it's on twitter:
https://twitter.com/AirCanada/status/973595798742208514
Mar 13, 2018, 12:05 pm
#4184
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,153
On aeropeso, tried to see availability yyz -bru for end of Aug. Had done this several times and it's on the drop-down list (saved from previous times). But today it's saying
The city/airport entered cannot be found.
ae is also broken.
The city/airport entered cannot be found.
ae is also broken.
Mar 13, 2018, 1:57 pm
#4185
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
I'm surprised aircanada.com is still down after all these hours...
Edit - checked twitter, and @aircanada says the website is fully functional again. I've cleared cache and tried private/incognito mode, but still not working for me.
Edit - checked twitter, and @aircanada says the website is fully functional again. I've cleared cache and tried private/incognito mode, but still not working for me.