aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Feb 8, 2018, 11:51 pm
#4096
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,326
It will usually get cleaned up within a day.
This happens every time a waitlisted upgrade clears before departure.
This happens every time a waitlisted upgrade clears before departure.
Feb 8, 2018, 11:55 pm
#4097
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
A second call, a different agent, issue resolved.
Feb 9, 2018, 6:38 am
#4098
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,768
Feb 9, 2018, 2:48 pm
#4099
Join Date: Jun 2009
Location: Toronto
Programs: Aeroplan;KLM;UA
Posts: 112
New Site is a backward step?
I'm not crazy about the new Aeroplan site:
Main issue is that the recent searches has disappeared - it used to save my last 5 searches; since I have to constantly check AP when searching for an award, this was a real boon.
Second, the new site's calendar is unusable with MS Edge on Win 10 or Modern UI browser on Win 8.1.
Main issue is that the recent searches has disappeared - it used to save my last 5 searches; since I have to constantly check AP when searching for an award, this was a real boon.
Second, the new site's calendar is unusable with MS Edge on Win 10 or Modern UI browser on Win 8.1.
Feb 9, 2018, 3:36 pm
#4100
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Did they eliminate row 1 on the widebodies? 
(As I now see when previewing seats on aircanada.com.)
(As I now see when previewing seats on aircanada.com.)
Feb 11, 2018, 12:42 pm
#4101
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
NaN
I like this one. New aircanada.com web site. Checking my coming flight:
(Actually I cheated a bit. I added the space between the NaN and the m for minutes to make it more obvious.)
Love NaN errors. But in this context??? (BTW if I check for upgrades it goes way...)
2 Stops - NaN m + 1 Day
Love NaN errors. But in this context??? (BTW if I check for upgrades it goes way...)
Last edited by Stranger; Feb 11, 2018 at 3:34 pm
Feb 11, 2018, 2:50 pm
#4102
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Today's enhanced response on AE website:
YOUR SUMMARY
2
FSCL - qpx - 6 - 413
WTH?
I called in and got the standard non-sensical response.
Booked a Business Class revenue ticket instead.
Well done AE/AC.
YOUR SUMMARY
2
FSCL - qpx - 6 - 413
WTH?
I called in and got the standard non-sensical response.
Booked a Business Class revenue ticket instead.
Well done AE/AC.
Feb 11, 2018, 5:29 pm
#4103
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Air Canada website not working
Have been attempting over the last few hours to sign in to my account and or check-in on the AC website. It's seems it's frozen in the home page, nothing else works. Is is me or a system glitch. Macbook Pro OS
Feb 11, 2018, 5:30 pm
#4104
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Same here. Tried different devices and browsers. Has been working on and off for the last few hours.
Feb 11, 2018, 5:34 pm
#4105
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Feb 11, 2018, 5:56 pm
#4106
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Just called the SE res line to advise of the problem...
Feb 11, 2018, 5:58 pm
#4107
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Feb 11, 2018, 6:02 pm
#4108
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Feb 11, 2018, 7:18 pm
#4109
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
Has anyone ever gotten this before?
I'm looking into booking: YOW-YHZ-YYG-YOW for Sept 15-17-22. Once I select the flights, I get this message (FSCL - qpx - 6 - 413) in the Summary box.
However when I change the dates to Sept 16-18-22, then I am able to book. Likewise, if I switch it to YOW-YYG-YHZ-YOW.
These are SE100K Priority Rewards if that matters..
*UPDATE*
Looks like it was a glitch. Found an Agent that was able to book the ticket on a separate system, and waived the booking fee for me.
I'm looking into booking: YOW-YHZ-YYG-YOW for Sept 15-17-22. Once I select the flights, I get this message (FSCL - qpx - 6 - 413) in the Summary box.
However when I change the dates to Sept 16-18-22, then I am able to book. Likewise, if I switch it to YOW-YYG-YHZ-YOW.
These are SE100K Priority Rewards if that matters..
*UPDATE*
Looks like it was a glitch. Found an Agent that was able to book the ticket on a separate system, and waived the booking fee for me.
Also finding this FSCL - qpx - 6 - 413 error as OP above but unable to find an agent willing to waive the fee. Priority Award with multi-city.
Has anyone else encountered this before and found a solution online/know why?
Feb 11, 2018, 7:43 pm
#4110
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Then I called Aeroplan to book one of these with stopover and open jaw that one cannot book on the web, having checked the various legs on Aeroplan.com. Confirmation e-mail 20 minutes after the paid tickets,
Down to 80 k miles, yahoo!!!