aircanada.com/aeroplan.com - Experiences/Complaints/Issues
#3871
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,618
#3872
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,944
#3874
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,944
This is what happens to large client facing IT projects in a siloed environment. Sometimes the only to avoid the AC example is that you have someone who really, truly care about the work he/she put out... and I doubt an employee at AC would feel like that..
Last edited by Jumper Jack; Nov 4, 2017 at 11:32 pm
#3875
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,618
I hate that it looks terrible and I hate that it works even worse than the old site. And I hate that they didn't bother to integrate things like Altitude and eUps when they built the "new" site.
I've largely stopped bothering to come to this thread to complain about it because there's no point. I just fly other airlines instead.
I've largely stopped bothering to come to this thread to complain about it because there's no point. I just fly other airlines instead.
#3876
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 230
Just transferred 150k MR into aeroplan to make a multi city booking and now getting
An error has occurred. We apologize for any inconvenience. Please contact the Aeroplan.com web site assistance centre at 1-866-689-8080. Be sure to specify error code CR - fmm - - M01.
Anyone knows what this means ? Tried couple of times. Credit card was captured but kept getting this message. Don't see the two of the legs in my required itinerary anymore. Basically got effed with my points stuck in aeroplan
An error has occurred. We apologize for any inconvenience. Please contact the Aeroplan.com web site assistance centre at 1-866-689-8080. Be sure to specify error code CR - fmm - - M01.
Anyone knows what this means ? Tried couple of times. Credit card was captured but kept getting this message. Don't see the two of the legs in my required itinerary anymore. Basically got effed with my points stuck in aeroplan
#3877
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,352
Just transferred 150k MR into aeroplan to make a multi city booking and now getting
An error has occurred. We apologize for any inconvenience. Please contact the Aeroplan.com web site assistance centre at 1-866-689-8080. Be sure to specify error code CR - fmm - - M01.
Anyone knows what this means ? Tried couple of times. Credit card was captured but kept getting this message. Don't see the two of the legs in my required itinerary anymore. Basically got effed with my points stuck in aeroplan
An error has occurred. We apologize for any inconvenience. Please contact the Aeroplan.com web site assistance centre at 1-866-689-8080. Be sure to specify error code CR - fmm - - M01.
Anyone knows what this means ? Tried couple of times. Credit card was captured but kept getting this message. Don't see the two of the legs in my required itinerary anymore. Basically got effed with my points stuck in aeroplan
#3878
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Just transferred 150k MR into aeroplan to make a multi city booking and now getting
An error has occurred. We apologize for any inconvenience. Please contact the Aeroplan.com web site assistance centre at 1-866-689-8080. Be sure to specify error code CR - fmm - - M01.
Anyone knows what this means ? Tried couple of times. Credit card was captured but kept getting this message. Don't see the two of the legs in my required itinerary anymore. Basically got effed with my points stuck in aeroplan
An error has occurred. We apologize for any inconvenience. Please contact the Aeroplan.com web site assistance centre at 1-866-689-8080. Be sure to specify error code CR - fmm - - M01.
Anyone knows what this means ? Tried couple of times. Credit card was captured but kept getting this message. Don't see the two of the legs in my required itinerary anymore. Basically got effed with my points stuck in aeroplan
#3880
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 230
Agent is a first class liar or ill informed. She kept saying the error code meant the inventory is probably being updated. She suggested me to make one way reservations if I want to hold the one leg that is still available.
Some time later I received two aeroplan emails with confirmation numbers. When I log-in into my aeroplan > self serve tools, I can see only 1 reservation which is confirmed. I verified by checking the confirmation number in united as well. The 2nd reservation did not had united 6 letter confirmation code. The e-ticket number threw error in united. May be it dropped off later.
Still figuring out why I received the 2nd reservation when I don't have enough miles. Have to call them again to hear back that no such reservation ever happened and I am in dreams and get my self esteem lowered by them.
Some time later I received two aeroplan emails with confirmation numbers. When I log-in into my aeroplan > self serve tools, I can see only 1 reservation which is confirmed. I verified by checking the confirmation number in united as well. The 2nd reservation did not had united 6 letter confirmation code. The e-ticket number threw error in united. May be it dropped off later.
Still figuring out why I received the 2nd reservation when I don't have enough miles. Have to call them again to hear back that no such reservation ever happened and I am in dreams and get my self esteem lowered by them.
#3881
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 230
Oh I was able to search by 2nd confirmation number in aero plan website, get the united 6 letter code and retrieve it in united. What a mess. Have to get this sorted out now. :-S At least I have a reservation though..
Update: Called AeroPlan and they cancelled the 2nd reservation and refunded the tax charged.
Update: Called AeroPlan and they cancelled the 2nd reservation and refunded the tax charged.
Last edited by pichalite; Nov 8, 2017 at 9:31 am
#3882
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Nono,not hold hold.
So when you call them, they take the reward seat and hold it while they build your reservation. So once they confirm they are doing it, have them do the reservation and transfer your points right away.
So when you call them, they take the reward seat and hold it while they build your reservation. So once they confirm they are doing it, have them do the reservation and transfer your points right away.
#3883
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 230
I see. I was thinking something like what Delta does, where you can actually reserve on hold and then transfer the points.
#3884
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,802
Happening for me at this moment... around 03:48AM EST, trying to book a Lat FP flight for 6AM.
#3885
Join Date: Mar 2017
Location: Toronto
Programs: DL Silver, AC E75K, Chatime Elite
Posts: 339
Seat selection on AP website
I've tried to make some changes to my seat selections, but it seems that that feature is not working.
I can pull up the AP record number, but the Amadeus numbers that kind of "pop up" don't, in fact, pop up. I tried incognito, Chrome, IE, Edge, mobile app, etc.
Just wondering if others are finding the same issue.
I can pull up the AP record number, but the Amadeus numbers that kind of "pop up" don't, in fact, pop up. I tried incognito, Chrome, IE, Edge, mobile app, etc.
Just wondering if others are finding the same issue.