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aircanada.com/aeroplan.com - Experiences/Complaints/Issues

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Old May 30, 2017, 9:48 pm
  #3541  
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Originally Posted by 24left
And how much scheduled maintenance does one website need?

Dear AC: The app sucks. Fix that.
The schedule allows regular replacement of the hamsters to keep the site operating.

Or to avoid cruelty to animals, maybe they have people turning crank shafts but they only generate enough power to operate during Eastern NA business hours.
jc94 is offline  
Old May 31, 2017, 2:38 am
  #3542  
 
Join Date: May 2016
Posts: 2,494
With all this talk of young girls making the website I went to see if AC rebranded to multiple shades of pink and the pictures of flight attendants were all replaced by Ken and Barbie dolls.

Sadly it was dark grey and black, with bright yellow and red, and the flight crew was replaced by Bumble Bee and Optimis Prime. So I really think it was a 14 year old boy.
quantumofforce is offline  
Old May 31, 2017, 10:38 am
  #3543  
 
Join Date: Jul 2011
Posts: 5
I saw this message when I was trying to book an award flight on aeroplan.com, Do I have to call? or just try repeatly? Thanks
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protools is offline  
Old Jun 1, 2017, 7:52 am
  #3544  
 
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Email this morning advertising New Business class flight passes . Links do not work

An error occured

ERROR CODE: MISSING_CATEGORY

The category you requested is not available.


Tried a different one western Canada Flight pass . in terms and conditions it tells me *Listed price is representative of a Nova Scotia resident and includes all applicable taxes (including GST/HST, and QST wherever applicable). Prices and fees and may differ based on the province of residence in the purchaser's Aeroplan profile.

Last edited by traacs; Jun 1, 2017 at 7:59 am
traacs is offline  
Old Jun 1, 2017, 10:55 am
  #3545  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by traacs
Email this morning advertising New Business class flight passes . Links do not work

An error occured

ERROR CODE: MISSING_CATEGORY

The category you requested is not available.


Tried a different one western Canada Flight pass . in terms and conditions it tells me *Listed price is representative of a Nova Scotia resident and includes all applicable taxes (including GST/HST, and QST wherever applicable). Prices and fees and may differ based on the province of residence in the purchaser's Aeroplan profile.

I posted this thread last night

Obviously my link was directly from the Air Canada site and it works

Not the first time a link from an AC email doesn't work

http://www.flyertalk.com/forum/air-c...e-30-17-a.html
24left is offline  
Old Jun 1, 2017, 7:03 pm
  #3546  
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Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
9pm ET


.
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24left is offline  
Old Jun 1, 2017, 7:08 pm
  #3547  
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Originally Posted by 24left
9pm ET


.
Odd. I get an internal server error.
jc94 is offline  
Old Jun 1, 2017, 7:57 pm
  #3548  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by jc94
Odd. I get an internal server error.
Wanna trade?
24left is offline  
Old Jun 1, 2017, 8:45 pm
  #3549  
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Originally Posted by 24left
Wanna trade?
I'm not sure what is worse. Scheduled maintenance should be announced in advance. And 9pm EDT is a poor choice.

Regardless, seems to be back up again? For now anyway.
jc94 is offline  
Old Jun 1, 2017, 9:52 pm
  #3550  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,568
Originally Posted by jc94
I'm not sure what is worse. Scheduled maintenance should be announced in advance. And 9pm EDT is a poor choice.
Hey, if you are making minimum wage would you want to stay up past you bedtime?
RangerNS is offline  
Old Jun 2, 2017, 12:54 am
  #3551  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Not sure what AC was doing during maintenance, but now on all browsers, when you select the return segment and click to *See fare details and terms and conditions you get the spinning plane and no Fare Rules Or Conditions.

Plus as an added bonus, the image of the cabin that was on the LEFT before clicking Fare Details, has now disappeared.

Here are 2 different browsers going nowhere fast.

AWESOME.

.
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24left is offline  
Old Jun 2, 2017, 2:00 am
  #3552  
 
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
What if AC is changing something to eUps?

I know that pooping on AC IT is our favourite sport, but what I'd these recent errors WRT eUpgrades (and now fare rules apparently) have something to do with an upcoming change in eUp rules?

I'm thinking this because I'm noticing some FTers having issues with eUps that should clear, now these errors, and the fact that AC keeps extending the eUp promo window.

The promo has been on for what, 2 years now? But I don't remember them extending it every couple of weeks, for just a couple weeks at a time.

Almost seems to me like they want to release something, but are having trouble doing it. Like an MMORPG trying to launch a new patch (except for Blizzard, cause they're too good at it).

I'd assume they might be trying to implement upgrading from Tango fares as a permanent thing?
SparseFlyer is offline  
Old Jun 2, 2017, 6:56 pm
  #3553  
 
Join Date: Nov 2009
Location: YVR
Programs: Non-status bottomfeeder
Posts: 827
Does anybody actually know what is with the aeroplan.com subdomains? For the longest time, after logging in, I was always redirected to www3. Now the subdomain of choice is www5.
zoobtoob is offline  
Old Jun 2, 2017, 7:03 pm
  #3554  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by zoobtoob
Does anybody actually know what is with the aeroplan.com subdomains? For the longest time, after logging in, I was always redirected to www3. Now the subdomain of choice is www5.
I get this one

https://www5.aeroplan.com/home.do
24left is offline  
Old Jun 3, 2017, 12:11 am
  #3555  
 
Join Date: May 2016
Posts: 2,494
Originally Posted by 24left
Not sure what AC was doing during maintenance, but now on all browsers, when you select the return segment and click to *See fare details and terms and conditions you get the spinning plane and no Fare Rules Or Conditions.

Plus as an added bonus, the image of the cabin that was on the LEFT before clicking Fare Details, has now disappeared.

Here are 2 different browsers going nowhere fast.

AWESOME.

.
I have a shirt that!
quantumofforce is offline  


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